I'm not a software business guy, just a pro audio engineer, but it seems that if you are trying to do dev, support, and QA at the same time you've got some real issues to work out.

Don't most companies develop the product, then QA it, then post it to the public and give support?

As you're site claims, this was a "highly anticipated" product. I really wish you had taken the time to do it right. From installation issues to support to simply lacking some basic functionality, this seems rushed and not well thought out, which is surprising to many of us considering how long it has been anticipated.

I don't mean to sound hostile. Acid is a useful product, Sound Forge is part of my arsenal, but I'm concerned that Vegas doesn't have the Pro Tools level of performance or the complete set of features to compete with a Cakewalk.

Anything new is cool to play around with. The "fun" is wearing off and we've got to go back to getting some real work done. I'll wait for the Vegas features to show up in a Cakewalk or Pro Tools upgrade.


Peter Haller wrote:
>>What question do you need answered?
>>
>>We are trying to keep up. Really. We are doing both
>>dev,support, and QA at the same time. The issues that are
>>bugs or are new to us are getting top priority.
>>
>>For very specific issues I might suggest emailing to the
>>vegasbeta alias.
>>vegasbeta@sonicfoundry.com.
>>
>>These mails post to all dev, QA, and support staff directly.
>>
>>Sorry for the appeared lack of interest. I assure you that
>>the posts are getting read and discussed.
>>
>>Peter
>>
>>
>>David Abraham Fenton wrote:
>>>>If only random questions are answered? sheesh!
>>>>
>>>>Sonic Foundry software development = A+
>>>>Sonic Foundry online presence = El Sucko

This is a beta. The scenario you mention is ideal, and when we release the final product, I assure you that we will be prepared as best we can to deal with all the issues you have.

We released a public beta to work out all issues, not just bugs, but the entire system from support to installation. As you have pointed out, we have some work to do. You will find that the next public release has addressed many if not all of the issues that users have reported to us.

Sorry that you are not satisfied with Vegas.

Again, if there is something concerning any of our products that have not been answered, please let us know.

Thanks
Peter



Mark Scanlon wrote:
>>I'm not a software business guy, just a pro audio engineer, but it seems that if you are trying to do dev, support, and QA at the same time you've got some real issues to work out.
>>
>>Don't most companies develop the product, then QA it, then post it to the public and give support?
>>
>>As you're site claims, this was a "highly anticipated" product. I really wish you had taken the time to do it right. From installation issues to support to simply lacking some basic functionality, this seems rushed and not well thought out, which is surprising to many of us considering how long it has been anticipated.
>>
>>I don't mean to sound hostile. Acid is a useful product, Sound Forge is part of my arsenal, but I'm concerned that Vegas doesn't have the Pro Tools level of performance or the complete set of features to compete with a Cakewalk.
>>
>>Anything new is cool to play around with. The "fun" is wearing off and we've got to go back to getting some real work done. I'll wait for the Vegas features to show up in a Cakewalk or Pro Tools upgrade.
>>
>>
>>Peter Haller wrote:
>>>>What question do you need answered?
>>>>
>>>>We are trying to keep up. Really. We are doing both
>>>>dev,support, and QA at the same time. The issues that are
>>>>bugs or are new to us are getting top priority.
>>>>
>>>>For very specific issues I might suggest emailing to the
>>>>vegasbeta alias.
>>>>vegasbeta@sonicfoundry.com.
>>>>
>>>>These mails post to all dev, QA, and support staff directly.
>>>>
>>>>Sorry for the appeared lack of interest. I assure you that
>>>>the posts are getting read and discussed.
>>>>
>>>>Peter
>>>>
>>>>
>>>>David Abraham Fenton wrote:
>>>>>>If only random questions are answered? sheesh!
>>>>>>
>>>>>>Sonic Foundry software development = A+
>>>>>>Sonic Foundry online presence = El Sucko

Well it seems that you've been trying, but it also seems that trivial
stuff is eliciting responses but the major stuff gets glossed over.
No one has yet mentioned anyTHING about support of DSP factory, only
the most revolutionary soundcard available. What gives?

Peter Haller wrote:
>>This is a beta. The scenario you mention is ideal, and when we
release the final product, I assure you that we will be prepared as
best we can to deal with all the issues you have.
>>
>>We released a public beta to work out all issues, not just bugs,
but the entire system from support to installation. As you have
pointed out, we have some work to do. You will find that the next
public release has addressed many if not all of the issues that users
have reported to us.
>>
>>Sorry that you are not satisfied with Vegas.
>>
>>Again, if there is something concerning any of our products that
have not been answered, please let us know.
>>
>>Thanks
>>Peter
>>
>>
>>
>>Mark Scanlon wrote:
>>>>I'm not a software business guy, just a pro audio engineer, but
it seems that if you are trying to do dev, support, and QA at the
same time you've got some real issues to work out.
>>>>
>>>>Don't most companies develop the product, then QA it, then post
it to the public and give support?
>>>>
>>>>As you're site claims, this was a "highly anticipated" product. I
really wish you had taken the time to do it right. From installation
issues to support to simply lacking some basic functionality, this
seems rushed and not well thought out, which is surprising to many of
us considering how long it has been anticipated.
>>>>
>>>>I don't mean to sound hostile. Acid is a useful product, Sound
Forge is part of my arsenal, but I'm concerned that Vegas doesn't
have the Pro Tools level of performance or the complete set of
features to compete with a Cakewalk.
>>>>
>>>>Anything new is cool to play around with. The "fun" is wearing
off and we've got to go back to getting some real work done. I'll
wait for the Vegas features to show up in a Cakewalk or Pro Tools
upgrade.
>>>>
>>>>
>>>>Peter Haller wrote:
>>>>>>What question do you need answered?
>>>>>>
>>>>>>We are trying to keep up. Really. We are doing both
>>>>>>dev,support, and QA at the same time. The issues that are
>>>>>>bugs or are new to us are getting top priority.
>>>>>>
>>>>>>For very specific issues I might suggest emailing to the
>>>>>>vegasbeta alias.
>>>>>>vegasbeta@sonicfoundry.com.
>>>>>>
>>>>>>These mails post to all dev, QA, and support staff directly.
>>>>>>
>>>>>>Sorry for the appeared lack of interest. I assure you that
>>>>>>the posts are getting read and discussed.
>>>>>>
>>>>>>Peter
>>>>>>
>>>>>>
>>>>>>David Abraham Fenton wrote:
>>>>>>>>If only random questions are answered? sheesh!
>>>>>>>>
>>>>>>>>Sonic Foundry software development = A+
>>>>>>>>Sonic Foundry online presence = El Sucko

Well I'd argue that it is revolutionary, but hey, to each his own.

I will answer your major question, though I know I answered the DSPF
question a number of times already.

We don't support custom APIs for audio hardware. We have looked at
it, but there are no plans to support the the DSPF or others like it.

We will support standards like WDM and DirectShow to support features
of hardware. When Yamaha releases WDM and DirectShow support for the
DSPF, you will likely see us support it because it is supporting a
standard.

We like open standards.

Peter


LARRY TOWERS wrote:
>>Well it seems that you've been trying, but it also seems that
trivial
>>stuff is eliciting responses but the major stuff gets glossed over.
>>No one has yet mentioned anyTHING about support of DSP factory,
only
>>the most revolutionary soundcard available. What gives?
>>
>>Peter Haller wrote:
>>>>This is a beta. The scenario you mention is ideal, and when we
>>release the final product, I assure you that we will be prepared as
>>best we can to deal with all the issues you have.
>>>>
>>>>We released a public beta to work out all issues, not just bugs,
>>but the entire system from support to installation. As you have
>>pointed out, we have some work to do. You will find that the next
>>public release has addressed many if not all of the issues that
users
>>have reported to us.
>>>>
>>>>Sorry that you are not satisfied with Vegas.
>>>>
>>>>Again, if there is something concerning any of our products that
>>have not been answered, please let us know.
>>>>
>>>>Thanks
>>>>Peter
>>>>
>>>>
>>>>
>>>>Mark Scanlon wrote:
>>>>>>I'm not a software business guy, just a pro audio engineer, but
>>it seems that if you are trying to do dev, support, and QA at the
>>same time you've got some real issues to work out.
>>>>>>
>>>>>>Don't most companies develop the product, then QA it, then post
>>it to the public and give support?
>>>>>>
>>>>>>As you're site claims, this was a "highly anticipated" product.
I
>>really wish you had taken the time to do it right. From
installation
>>issues to support to simply lacking some basic functionality, this
>>seems rushed and not well thought out, which is surprising to many
of
>>us considering how long it has been anticipated.
>>>>>>
>>>>>>I don't mean to sound hostile. Acid is a useful product, Sound
>>Forge is part of my arsenal, but I'm concerned that Vegas doesn't
>>have the Pro Tools level of performance or the complete set of
>>features to compete with a Cakewalk.
>>>>>>
>>>>>>Anything new is cool to play around with. The "fun" is wearing
>>off and we've got to go back to getting some real work done. I'll
>>wait for the Vegas features to show up in a Cakewalk or Pro Tools
>>upgrade.
>>>>>>
>>>>>>
>>>>>>Peter Haller wrote:
>>>>>>>>What question do you need answered?
>>>>>>>>
>>>>>>>>We are trying to keep up. Really. We are doing both
>>>>>>>>dev,support, and QA at the same time. The issues that are
>>>>>>>>bugs or are new to us are getting top priority.
>>>>>>>>
>>>>>>>>For very specific issues I might suggest emailing to the
>>>>>>>>vegasbeta alias.
>>>>>>>>vegasbeta@sonicfoundry.com.
>>>>>>>>
>>>>>>>>These mails post to all dev, QA, and support staff directly.
>>>>>>>>
>>>>>>>>Sorry for the appeared lack of interest. I assure you that
>>>>>>>>the posts are getting read and discussed.
>>>>>>>>
>>>>>>>>Peter
>>>>>>>>
>>>>>>>>
>>>>>>>>David Abraham Fenton wrote:
>>>>>>>>>>If only random questions are answered? sheesh!
>>>>>>>>>>
>>>>>>>>>>Sonic Foundry software development = A+
>>>>>>>>>>Sonic Foundry online presence = El Sucko