When will there be an update?

Ivan Lietaert wrote on 10/12/2010, 8:51 AM

Well, I kind of hope that there will be a 'patch' of VMS10 HD which will include some of the improvements (better codecs, better avchd support and realtime preview) that have come with the new version of Vegas (Pro), VMS's big brother...

Paul C wrote on 10/12/2010, 1:51 PM

Reading Eugenia's blog assessing the improvements in Vegas Pro 10, it is apparent that the components which give such a significant performance increase in Vegas Pro 10 already exist in Movie Studio 10, but just don't work as well.

I'm hoping that SCS provide an update to bring these components up to the same level so us Movie Studio users can benefit too.

musicvid10 wrote on 10/12/2010, 6:35 PM

Hey guys,
I hope you can be at least as patient as us Vegas Pro owners were while you were enjoying image stabilization, white balance, better preview and AVC support, CUDA rendering, etc., etc.,

Remember, we just got this stuff yesterday . . .

MSmart wrote on 10/12/2010, 9:33 PM

Now that Vegas Pro 10 has been released (including the "a" patch to boot), here's to hoping that SCS will focus their efforts on providing the VMS "a" patch soon.

Paul C wrote on 10/13/2010, 10:36 AM

Hey Musicvid,

As a Vegas Pro and Movie Studio owner, I can see it from both sides (if there are sides...). It's interesting that with VMS 10, it's the first time I can remember that the VMS users got some of the new toys first!

Having had a chance to play with Vegas Pro 10, I can't believe the difference in timeline playback - this is the only update I'm personally keen to make use of (although preview and trimmer playback controls would be good too...)

drguitar0001 wrote on 10/13/2010, 3:39 PM

Hi musicvid,

I'm not sure how one thing has anything to do with the other. It seems to me that if Vegas Pro is working properly, then you are the first to buy a working product. Maybe you would feel differently if you just purchased Vegas Pro and found out that it does not work properly for you (and a high percentage of owners). You might then think it was a good idea for Sony to fix their software or give you your money back. And you would not really be all that concerned whether Sony has released other software or not.

Also, 5 months after you were told by tech support that a "fix" was being worked on, you might also start to lose patience with the excessively slow "fixing process".

Do I feel ripped off? A little. After all, I have supported this program for many, many years (since version 1, before Sony procured the software from Sonic Foundry) and this version is essentially useless to me until the "known issue" is fixed. Is 5 months long enough to wait for this "known issue" fix? Maybe, maybe not. But if not, then how long is long enough and how long is too long? Maybe 6 months, 8 months, a year or more to fix software that was released last spring is too long?

I have no choice but to be patient since Sony already has my money for software that has "known issues" that keep it from working properly.

musicvid10 wrote on 10/13/2010, 9:08 PM

I'm terribly sorry you feel victimized by Sony.

So why am I hearing this?

Sykes wrote on 10/14/2010, 12:43 AM

Yes, there will be an update soon, it's gonna be 'VMS 11' and you're gonna pay! I can say that after being a Sony-Professional customer (Sound Forge) for more than 6 years, I've somewhat turned into a grunt.

musicvid10 wrote on 10/14/2010, 7:03 AM

Umm, Vegas owners have waited over two years for a cure for the Canon Mark II timeline issues, and it came in the form of an upgrade to Vegas Pro 10, which alone cost more than the whole VMS Platinum Suite. Many like me have paid well over $1,000 including upgrades since Vegas 2.

Yet those professional users (for the most part) have chosen to report the problems without passing judgment, worked with Sony to test and investigate, shared their workarounds, bought Cineform, and embraced the evolutionary process without having spontaneous meltdowns. These are the same people whose livelihoods depend on their hardware and software working together, even when from competing manufacturers.

VMS 10 is arguably the best software bargain on the planet.

So for the $95 software owners who are so desperate for a point release for their particular camera, download the Vegas Pro trial, see if it fixes your third party codec issues, and if it does, either wait for it to be included in the next VMS release (it will), or purchase the upgrade to Vegas Pro 10.
$489.95 US

Since Sonic Foundry's history has been invoked here, I'm sure a few will remember when MPEG-2 (which is now a recommended editing format), was once virtually unplayable on the Vegas timeline, even with the highest powered Win98 machines available. History repeats itself.

Every NLE has to deal with huge computational issues with long-GOP bi-predictive footage on the timeline, and no matter what approach is taken, it is still a WIP. Unfortunately, Canon and Samsung and Apple and Toshiba and Panasonic do not provide Sony with engineering details prior to releasing their products and codec flavors. And many make it legally impossibly to adopt their proprietary libs directly in Vegas. So we end up with solutions like Raylight and Cineform. Aftermarket companies get to make some money, and we get solutions. Complain as one might, that's the way it is on this sandlot.

AVCHD is still in its childhood. Taking it personally or proclaiming entitlement is choosing not to be part of the solution. That's my take anyway. I'm sure others will have their own.

drguitar0001 wrote on 10/14/2010, 9:28 AM

musicvid, I am encouraged by folks like you who are so magnanimous in their purchases of non-working software. I believe that I should learn to be completely forgiving when I pay for something that does not work as it is intended. As you said, I need to understand that many Sony software users have been disappointed in the past (like the Canon owners) and those folks have never complained that there was a problem. In addition, when I support the system by spending the time to report the specifics of why a piece of software does not work, I need to understand that it is my job, as a consumer, to help the company I have paid by supporting non-working software (or hardware).

I'm sorry I have been so selfish as to hope that a company that I support with over a dozen purchases of their software would actually work to fix a "known issue". I realize that the generic version of H.264 that Samsung uses is not the more complex version that Sony uses and as such should not expect it to work with their software even though it has in previous versions of VMS (both Version 8 and 9).

Someday I hope to be wealthy enough to support all software companies by buying non-working versions repeatedly until a working version is designed (if ever). Unfortunately, as a low income full time teacher, I must rely on the software companies to support their own R&D with funds from working software. So please excuse me for asking about a possible update timeline.

I'm very sorry to have gotten you so upset.

musicvid10 wrote on 10/14/2010, 9:46 AM

"Non-working??"

Only thing that is non-working for me is the hyperbole and misplaced bitterness.
But to make it easier on you, I'm checking out of this discussion.
I have a one-pager to prepare on classroom rapport.

drguitar0001 wrote on 10/14/2010, 12:58 PM

"Non-working??"

Yes, non-working, You see, many folks have hardware that VMS 10 does not play nice with so the program is essentially non-working. What makes this additionally troubling is that earlier versions that we bought worked with our hardware. So we were led to believe that this version would also work.

I understand that you would want to leave a discussion that puts you on the side of defending problematic software; not a great place to be. But consider that you put yourself there. I came here hoping for a possible time line as to a fix for the software and you came here berating our patience compared to yours,

"I hope you can be at least as patient as us Vegas Pro owners..."
and
"Umm, Vegas owners have waited over two years for a cure for the Canon Mark II timeline issues, and it came in the form of an upgrade to Vegas Pro 10, which alone cost more than the whole VMS Platinum Suite. Many like me have paid well over $1,000 including upgrades since Vegas 2."

Now who sounds angry?

Again, I came looking for an possible fix, not an argument on who feels more ripped off. But if it will make you feel better, I believe you were more ripped off if you spent $500 for a piece of software you could not use because of problems in the software.

Now, if you actually have an answer to my question, I would love to hear it. If you cannot remember the original question, look at the subject of this post.

Thanks in advance.

OhMyGosh wrote on 10/15/2010, 7:37 AM

I originally posted this very question back on 6/25/10. http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=12&MessageID=716971
<Vegas owners have waited over two years for a cure for the Canon Mark II time line issues> I'm sorry for that, but it only makes a stronger case for what a poor job Sony does. 2 YEARS!!!??? REALLY!!!??? There have been issues, not related to licenses or such (text, effects, quirks etc.) that have been unresolved for as many versions as I can remember, and yet Sony refuses to fix them. Take a look at the last time our 'Forum Admin' bothered to stop by and 'grace' us with his presence and knowledge. The Adobe boards not only have smart and sharing people on their boards, as we do here, but they have two full blown throw me down employees there ALL THE TIME. They actually wrote all the manuals for the programs and are 'power users' to the Nth degree. Whenever there is a super technical question, they will say 'I will ask 'Joe Bob' (or whoever) and see why he wrote the code that way'. Sure enough, they come back and explain the reasoning behind why they did it the way they did. Any reported bugs, and they are on it like right now. Sony has a deaf ear and treats us like second class citizens. When you buy a piece of software, you shouldn't be signing up to be a 'Beta Tester.' Yes, each version has some initial bugs, but once they have been identified........FIX THEM!!! SOON!!! Don't wait a couple of years to release a 'new version' whose main claim to fame is fixing the bugs in the last version that should have been taken care of back then. :/ Musicvid, I 'know' and respect you and all your knowledge and experience. I also know you are a die hard Vegas fan, as am I, but at least grant us the fact that Sony could do quite a bit better on some of this stuff. As I and the other poster originally asked, "When will there be an Update?" Cin

drguitar0001 wrote on 10/17/2010, 6:22 PM

Hi OMG,

I checked out your earlier post (5 months ago) asking the same question.

I must admit that this is not the first time I bought software that needed an update to work properly. It is a common practice for software developers to release a piece of s..., err... software that folks pay for which gives the developers the cash to finish it properly. My experience has been that most companies that do this will release a "bug fix" within a month or two after the initial release. But as we have both seen, many months have gone by without a fix.

And although some folks think we are being unfair and impatient asking about "when" nearly 6 months after the initial release, I think a company as large as Sony should be feeling a little embarrassment about such a snafu. During this same time, a little one man operation known as N-Track DAW has released 4 new updates to the current version of the program.

I guess when you are a big company like Sony, you do not have time to fix your mistakes...