WHY am I getting "An error has occured" message when printing to tape?

WesVideo wrote on 1/29/2002, 9:21 PM
First off, I wanna say thanks to the responses I received regarding my earlier post. I think I may have figured out what the problem was. Each time I captured a clip, VF would state that a number of frames were dropped. I am assuming that when frames are dropped during the capture mode, once you render your project, you're going to have "gaps" during playback of printing to tape due to numerous frames dropping during video capture? Anyway, I will take many of the suggestions given here in the forums and do some sleuthing over the weekend to see if I can banish or at least minimize significantly the dropped frames during capture. My real question has to do with print to tape giving me this error message. When I click on the details button of this message, I get all these binary numbers and it says something about a kernel32.dll. Needless to say, once this error box comes up, I have to Crtl, alt, & del in order to get out of it. This error has come up EVERY SINGLE TIME I try to print my rendered project to tape. I've read that this kernel32.dll file is found in Win95, Win98, or WinME (I have the latter OS) The file handles memory management, input/output operations, and interrupts. Evidently, when Windows is started, it is loaded into a protected memory space so that other programs do not take over that memory space. With all that said, has anyone else had this particular problem with print to tape? This question might be more aimed at SF tech support but if someone else can give me their thoughts on this that would be great. Thanx.

Comments

mrp wrote on 2/9/2002, 10:45 AM
I am having the exact same problem. Have you got any answers yet?

I also get another error message that says "VF has detected it was not shutdown properly. Would you like to reload the previous project."
Rebooting doesn't seem to help either of these situations.
SonyIMC wrote on 2/11/2002, 10:49 AM
can you post the machine configurations and OS's as well as the type of camera\deck with the problems. A list of installed video/audio software will give up some clues also. If you can post the binary numbers message that will give us some clues too.


Thanks

mrp wrote on 2/11/2002, 11:38 PM
I have also been getting the strange message when I close Video Capture asking if "I want to save changes to default sfvidcap?"

My hardware and software is as follows:
PIII 650mhz
356 mb
20gb HD
Win 98se
SIIG 1394 2-port Cardbus
ESS Maestro 2E PCI audio drive
Canon Elura 2 DV camcorder

Video Factory 2.0c
Ulead Video Studio 4
Dazzle DVC
MGI Videowave 4

The binary error message I got is as follows:
Sonic Foundry Video Capture
Version 2.5c (Build 98)
Exception 0xC000008E (float divide by zero) IP:0x7802EA7E
In Module 'MSVCRT.DLL' at Address 0x78000000 + 0x2EA7E
Thread: GUI ID=0xFFFD89B3 Stack=0x8C6000-0x8D0000
Registers:
EAX=0000177f CS=017f EIP=7802ea8f EFLGS=00010202
EBX=00001270 SS=0187 ESP=008c6ea4 EBP=008c6ebc
ECX=3fe01270 DS=0187 ESI=0000ffff FS=261f
EDX=00000000 ES=0187 EDI=00000003 GS=1106
Bytes at CS:EIP:
7802EA8F: DD 45 F8 59 59 EB A6 F6 .E.YY...
7802EA97: C3 20 75 ED DD 45 F8 53 . u..E.S
Stack Dump:
008C6EA4: 00001270
008C6EA8: 3FE01270 356A0000 + A761270
008C6EAC: 008C6F08 007C0000 + 106F08
008C6EB0: 008C6FA8 007C0000 + 106FA8
008C6EB4: 00000000
008C6EB8: 00000000
008C6EBC: 008C6F24 007C0000 + 106F24
008C6EC0: 00476362 00400000 + 76362 (VIDCAP25.EXE)
008C6EC4: 00000000
008C6EC8: 3FE00000 356A0000 + A760000
008C6ECC: 403DF853 356A0000 + AD3F853
008C6ED0: 0047657C 00400000 + 7657C (VIDCAP25.EXE)
008C6ED4: 00000000
008C6ED8: 00000000
008C6EDC: 008C6F08 007C0000 + 106F08
008C6EE0: E2556B28
> 008C6EEC: 0058D700 00400000 + 18D700 (VIDCAP25.EXE)
008C6EF0: 00000000
008C6EF4: 00000000
008C6EF8: 00000000
008C6EFC: 00000000
> 008C6F28: 00476965 00400000 + 76965 (VIDCAP25.EXE)
008C6F2C: 008C6FA8 007C0000 + 106FA8
008C6F30: 008C6F80 007C0000 + 106F80
008C6F34: 00000000
008C6F38: 00000000
> 008C6F3C: 00588E28 00400000 + 188E28 (VIDCAP25.EXE)
008C6F40: 00000000
008C6F44: 00000000
> 008C6F48: 00476995 00400000 + 76995 (VIDCAP25.EXE)
- - -
008CFFF0: 10F71106 10040000 + F31106
008CFFF4: 82F49FEC 82F2A000 + 1FFEC
008CFFF8: BFF89DD5 BFF70000 + 19DD5 (KERNEL32.DLL)
008CFFFC: 00000000