A traceroute is not a throughput test, although 9 hops is a lot.
Use ookla or Comcast to check your internet throughput.
Also, your home network is a big player. Wifi can be dicey for a number of reasons. Double NAT is a common problem. So is other traffic on your network.
You can use my little throughput tester to check bidirectional response to your router or modem (on the LAN side). You must have fping installed, and you must edit the file with your user path and router LAN IP.
@ECHO ON
@ECHO *
@ECHO Router Ping Utility (routerping.bat)
@ECHO Useful for comparing throughput using various WiFi channels (1, 6, 11)
@ECHO Also 5GHz band
@ECHO *
@ECHO EDIT FILE WITH YOUR ROUTER'S IP AND LOCATION OF fping.exe (required)
@ECHO Test takes 2+ minutes to complete (2000 pings)
@ECHO To stop - type Control-C.
@ECHO *
@pause
@REM Add (-L filename.txt) to create a Logfile.
@REM See fping documentation for more parameters.
@REM EDIT YOUR ROUTER IP AND PATH TO fping.exe HERE
@C:\Users\username\fping.exe 192.168.1.x -n 2000 -s 32768 -t 1 -L router.txt
@ECHO *
@ECHO More than 5 dropped packets may indicate channel interference.
@ECHO DIVIDE 500 BY AVERAGE TIME TO GET RELATIVE THROUGHPUT (Mbps)
@ECHO 30-40 percent of your router max is good.
@ECHO *
@pause
Thanks MV10. I appreciate your reply. The tester is a bit involved past my exp level. However, I did the oola and the Comcast tests. ookla had my ping to across the state at 91ms with a download speed of 0.63 Mbps and an upload speed of 0.61 Mbps while Comcast has the ping a little closer to home at 38ms, the same DL speed and an upload of 0.67 Mbps.
That's not enough headroom.
Cold boot your router and if it doesn't help, contact your provider.
I suggest a solid 4Mbps for the download to keep up with 720p playback.
EDIT: The cold boot did the trick MV10. The router had me a little worried as it took a lot of tries to get it to power back up after sitting all afternoon. Never experienced this before. I'll be glad when they come to convert me to the cable.
you need more speed. that is almost cellphone data speed there.
call your provider and ask about higher speeds, then threaten to go elsewhere. and be prepared to do so. 1.5 DSL in my area is $30. I called "Customer retention" and talked about deals and they "Found" one and I pay $30 for 20mb download. I have to call them every 6 months or year to negotiate, but it is worth it for higher speeds and less monthly cost.
I'm going to cable. The options here are one for the land line phone/dsl and one for cable. It is all good now until its changed over. 20mb is a ton for sure.