Well the cartoon guy Zippy has that pointed head for sure.
I forgot that our ZippyGaloo is the guy that gave me the good answer about my Pvt. Ryan question. Thanks for that, Zippy.
But what is this post about? Can't tell from the subject line, can we?
Must be important though... Its in caps.
Its just some thoughts on civil posting practices or "how to maximize your chances of getting best help from others." Uhmmm... its just aimed at anyone who hasn't already figured this stuff out.
1. If there is a subject line, use it to say something that describes the content, not things like: "Help me", "Newbie question", "This program sucks", or "Why is God persecuting me".
2. If you are upset, take a few seconds to calm yourself before communicating.
3. Begin with the facts, not some emotional baggage about your own reaction to this dilema. If you must vent, keep it short and sweet.
4. Explain the subject carefully and completely. What's the problem? What is the context? What have you eliminated? Did it ever work before? Is it unique to this situation? -- If so, what's different.
5. On the internet, ALL CAPS is received as SHOUTING. Try this experiment: Walk into a nice resturant and at the receptionist scream, "I WANT A REALLY NICE TABLE NEAR THE WINDOW." See if it improves your chances of getting a really nice table.
Save SHOUTING for really grevious offenses or totally clueless oponents. It is not often necessary but there may be some times when it is appropriate.
6. When people are responding to you, assume they are trying to help you until it becomes painfully obvious that they are really just out to attack you. On average, even the clueless are really trying to help. Don't attack them on the first or second response unless they say obviously bad stuff about you. Try to go with the flow and interact with your helpers.
7. Occasionally all may be lost and you just want to get away. If not then it isn't that big a deal is it? Try the company first. Often they will be willing to make it right. If not there are lateral approaches that might work, but 1 through 6 still apply.
I forgot that our ZippyGaloo is the guy that gave me the good answer about my Pvt. Ryan question. Thanks for that, Zippy.
But what is this post about? Can't tell from the subject line, can we?
Must be important though... Its in caps.
Its just some thoughts on civil posting practices or "how to maximize your chances of getting best help from others." Uhmmm... its just aimed at anyone who hasn't already figured this stuff out.
1. If there is a subject line, use it to say something that describes the content, not things like: "Help me", "Newbie question", "This program sucks", or "Why is God persecuting me".
2. If you are upset, take a few seconds to calm yourself before communicating.
3. Begin with the facts, not some emotional baggage about your own reaction to this dilema. If you must vent, keep it short and sweet.
4. Explain the subject carefully and completely. What's the problem? What is the context? What have you eliminated? Did it ever work before? Is it unique to this situation? -- If so, what's different.
5. On the internet, ALL CAPS is received as SHOUTING. Try this experiment: Walk into a nice resturant and at the receptionist scream, "I WANT A REALLY NICE TABLE NEAR THE WINDOW." See if it improves your chances of getting a really nice table.
Save SHOUTING for really grevious offenses or totally clueless oponents. It is not often necessary but there may be some times when it is appropriate.
6. When people are responding to you, assume they are trying to help you until it becomes painfully obvious that they are really just out to attack you. On average, even the clueless are really trying to help. Don't attack them on the first or second response unless they say obviously bad stuff about you. Try to go with the flow and interact with your helpers.
7. Occasionally all may be lost and you just want to get away. If not then it isn't that big a deal is it? Try the company first. Often they will be willing to make it right. If not there are lateral approaches that might work, but 1 through 6 still apply.