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Audioon 2/26/2015
Audio glitches after upgrading to Vegas 13 64 Bit
It’s consoling to know that we share the same frustrations and plain annoying that Sony won’t step outside their glass box to enter the world that is our reality, or even simply offer an opinion on this forum. BTW and needless to say – still waiting for answers to seven outstanding support requests – and they persist in asking questions that they have either already asked or I have already answered in detail. Are they deliberately trying to wind me up???
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Audioon 1/23/2015
Audio glitches after upgrading to Vegas 13 64 Bit
Ten days later... ...glad I didn't hold my breath - still waiting! I have been something of a squeaky wheel and despite having no resolution to seven key issues I keep updating the support request with any additional, relevant information! However, waiting for Sony to "get around to it" does make my overtures rather impotent and I am powerless to do anything other than wait and get more angry!
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Audioon 1/13/2015
Audio glitches after upgrading to Vegas 13 64 Bit
I am able to access "My Support", but am just not getting any support! I tried on-line chat today and didn't get any direct answers, but did get something of an assurance: Travis G.: I apologize for that; our support e-mails are answered in the order that they are received and due to the holiday season, we receive more than normal. Travis G.: I will be sure your current incidents are assigned shortly We'll see - not holding my breath!
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Audioon 1/8/2015
Audio glitches after upgrading to Vegas 13 64 Bit
On a more mundane question, is there any way of subscribing to a thread on this forum so that I get e-mail notification when anyone adds a post? So… Sony asked for my feedback – I gave it as follows (maybe it will give a giggle or possibly may add to your own frustration): I would like to see Sony spending less time and money on bombarding me with marketing and e-mails and more time and money on developing stable software with good/quick support. I have found it very difficult to accurately trial Vegas and have sent no less than three messages via Sony “support” with absolutely no response – the last message being that “MY TRIAL WILL EXPIRE SOON”. Where Vegas has been full of bugs and glitches, the same project loaded into Reaper was flawless and the ASIO drivers and 64 bit plugins worked as they should without stuttering. Recently I also upgraded to the latest Sound Forge version and have found problems with that which were never in version 9. Again I have been in contact with “support” and again I have had no reply. Do the programmers know how well the marketing division is doing its job and do they know how badly the “support” division is doing and how their performance is being judged on that poor performance of Sony “support”? Yes… “support” is deliberately all lower case and in inverted commas! Also... is there any point in actually having a drop down box saying "Yes, please respond to my question" on your "support" page or is this just rhetorical?
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Audioon 1/3/2015
Audio glitches after upgrading to Vegas 13 64 Bit
Hi Geoff, I’m in Wakefield, just outside Nelson. Although recently I have been using Sonar and Reaper, I have used Vegas in the past and get regular bombardments of e-mail from Sony offering special upgrade prices. I don’t do video –just audio [but do often use the video for music to picture], and so am thinking about jumping to Pro Tools. However, I do have a number of old projects on Vegas 8 and thought that having 13 would be handy. My thinking seems flawed however. When I load an old project into Vegas 13 I get a message about which plugins are not available, but I don’t get any indication as to where those plugins were located… and nothing as sensible as greyed out windows in the FX chain saying “Missing TC-Electronics ClassicVerb Plugin”. This is particularly frustrating when a project used old DirectX plugins and although an equivalent VST version is there, Vegas doesn’t either find it or offer to use it instead. I gave up on Vegas a number of years ago because invariably I would reach the end of a project with anything up to 100 mono, audio tracks and numerous plugins and Vegas wouldn’t be able to handle the final render! Yesterday I duplicated a project on Reaper and Vegas 13 and Reaper would cope with any and all plugins and allow me to run in ASIO. Conversely, Vegas stuttered, skipped, crashed and haemorrhaged its way through the project. I have identified a number of my VST plugins that cause Vegas to shutdown – and even cause a BSOD crash. I can’t use ASIO and have to use the Classic Windows Wave Driver workaround and I can’t use my beloved Powercore DSP card because it won’t work with Vegas […of course it works with Reaper]. In fact all in all Vegas has few redeeming features! Incidentally, I am the Sound Designer for WOW…
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Audioon 1/1/2015
Audio glitches after upgrading to Vegas 13 64 Bit
FYI - and I invite anyone else to join me in being a squeaky wheel - my update to my support request: "I am very keen to get an answer to this question so that I can make a decision on a software purchase before the working year starts. At the moment, Vegas is last on my list purely because of the audio glitches! Ironically, I got an e-mail from Sony Creative Software today: “Thanks for trying out Vegas™ Pro! We really hope you're enjoying your trial, and want to help you get the most out of it.” I see that other people are having similar problems, so can I assume that there is no imminent fix??? http://www.sonycreativesoftware.com/forums/ShowMessage.asp?MessageID=908153&Replies=13 Further to my initial question I reset Vegas completely and removed the paths for my third party VST plugins. I loaded my simple project with six tracks and during playback clicked on the Master FX to add a plugin. The audio stopped briefly while the Master FX window came up. I added “Click and Crackle Remove” to the Plug-in chain (an effect that works smoothly with Sound Forge), but with each click of the mouse, the audio playback would skip. This was particularly annoying when adjusting the sensitivity as the playback was stuttering while I was trying to audition for the best setting. I can understand that you can’t foresee the demands of the various VST plugins out there in the market, but I would have expected that the Sony “Click and Crackle Removal” plugin would be free of glitches!?! I am so pleased that I discovered these bugs before purchase. I can only assume that there are numbers of disgruntled customers out there who are trying to use Vegas in a professional capacity and relying on it to meet deadline and quality criteria. I realise that it is a holiday period, but even if you are unable to resolve this issue I would appreciate an estimate as to when an answer will be forthcoming. After all, you are not just marketing the product on the nuts and bolts, but also the perceived aftermarket support and service!"
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Audioon 12/31/2014
Audio glitches after upgrading to Vegas 13 64 Bit
At 5:30am and after a few hours of determined troubleshooting with Vegas 13… Without boring you with my notes, the end result was that if I reset Vegas by starting with Ctrl+Shft and delete all cached application data (+ delete FFCache_x64_1033.ini), when I reset my audio device and add my 32bit VST folder, my plugins work without stuttering or the audio freezing when making parameter adjustments to audio FX. …and here’s the rub – if I then add my 64bit VST folder the glitches all come flooding back. When I remove my 64bit folder the glitches still happen on my 32bit plugins. I have to go through the whole process again, without adding the 64bit VST folder. I did try isolating whether it was a specific 64bit plugin causing the glitches, but it didn’t seem to matter whether I added one or all of them. It still caused the glitch. I have now restarted and rebooted a number of times and I am “stutter free”, but sadly without important 64bit plugins. One piece of odd behavior. After resetting, if I add both the 32bit and 64bit VST folders everything works very smoothly for that session, but as soon as I restart Vegas the problems return. Yes, I have contacted “Support” and will be happy to send them my notes, but don’t expect them to ask and don’t expect them to be proactive! I remember the times when, if I had a problem, I would e-mail Sony from New Zealand and within the day somebody would call me from the USA and wouldn’t leave me up until the issue was resolved!!!
MaleXLR
Offline, Member since 1/28/2011