A Guide to Renders, Codecs, File-types and More: Vegas Pro 15

How do I get someone to solve an easy issue that happened on Thanksgiving. It has been over two months since my Sony Vegas pro 15 editing system disappeared. I have been contacting the Magix support team for help since this happened but I am still without my editing system. Here is an old email I found which is proof that I had the system long before this issue occurred. Change of your Magix password Inbox Magix <register@magix.net> Wed, May 22, 2019, 8:39 PM to me Hello Mr. SCOTT  COLLIER,You have indicated on the MAGIX website that you have forgotten your password.You now have the option to change your password by clicking on the link below and entering a new one:http://rdir.magix.net/?page=7RD2TXYUEVG8&key=6c85b68549dd77b2a0e2d899232f9309This link is valid for 24 hours. To avoid abuse, we recommend that you change your password regularly. If you did not request a change of password, please ignore this email, and no further action will be taken.---------------------------------------------------------------This is an automatically generated email. Please do not respond to this email address. For support requests or orders you can find assistance in the Support and Contact menus on the MAGIX website.---------------------------------------------------------------The MAGIX teamwww.magix.comMAGIX COMPUTER PRODUCTS INT'L CORP1105 Terminal Way #202Reno, NV 89502USAImprint: http://rdir.magix.net/?page=N1J9TOQO65LHContact: http://rdir.magix.net/?page=5E85H8KEFAV3