Vegas Pro 21 started constantly Freezing

Tom-Bastian schrieb am 02.03.2024 um 17:13 Uhr

Vegas Pro 21 has been pretty stable since I purchased it about two months ago. Recently it started to freeze more often during the last project. Since I had around 50 to 60 video parts in 4K in there, I thought that the program's capacity was exhausted, although with 32 gigabytes of RAM I still had a lot of room for improvement - over 10 GB - in the project and no more programs at the same time.

Since yesterday the problem has gotten significantly worse. I'm starting to get pretty disappointed now. I started a new project in just 1080p. Vegas 21 now starts to freeze constantly (see screenshot) after I added the first 30, all quite small videos of 5 - 12 MB in size. This now happens every time I add a new video, I've tried several, it's the same for all of them. The videos are not particularly large, only 10 to about 32 MB, but they are all in 2160p! Apparently Vegas can't handle the added video being 2160P!?. However, it initially ran perfectly with around 3 previously added videos in 2160p! Now the screen remains frozen as the screenshot shows. Sometimes the Windows message appears that Vegas is no longer responding, usually I have to close the program using the task manager. What you notice here is that “Microsoft WebView” is always called up under Vegas Pro in the task manager. Maybe this doesn't work well with Vegas Pro 21? Why is this used by Vegas Pro?

My computer requirements are way far above what is necessary for Vegaspro. With previous projects in 4K, working with Vegas has not been a problem, apart from the problem mentioned above.
I find it very disappointing that previous program versions which were also previously saved even don´t work anymore! When I tried to reload Vegas Pro, regardless of whether the computer had been restarted or not, it immediately froze, even though it had worked up to that point and was saved before - I had saved a new version then the problem arose! In the previous project there were already one or two 2160p videos, but they didn't cause a problem at first. I also completely reinstalled Vegas with all additional plugins, which unfortunately doesn't make any difference. I have had all Windows updates checked, which are all up to date.

I'm now very frustrated with this poor performance. Today I spent over 5 hours uninstalling, reinstalling, deleting parts of the program, going back to previous versions of the program and trying to add the videos again, without success. Has anyone here experienced that or an idea what´s going on?

Kommentare

Steve_Rhoden schrieb am 02.03.2024 um 18:16 Uhr

If it suddenly started freezing and behaving like that, it is something that you recently updated or installed on your system, or corrupted video clips etc, that is interfering with the smooth processing of Vegas..... Try back track on everything you recently installed, updated etc on your system near to the time when this problem started.

I can't be specific as to what you need to look for, only you know your system..... But the first place i personally would look, is if their was a recent Windows Update.

VEGASMichael schrieb am 02.03.2024 um 18:50 Uhr

Did you check if have some hard disk space left on your system drive (typically C:)?

Tom-Bastian schrieb am 03.03.2024 um 11:57 Uhr

If it suddenly started freezing and behaving like that, it is something that you recently updated or installed on your system, or corrupted video clips etc, that is interfering with the smooth processing of Vegas..... Try back track on everything you recently installed, updated etc on your system near to the time when this problem started.

I can't be specific as to what you need to look for, only you know your system..... But the first place i personally would look, is if their was a recent Windows Update.

Hi Steve, thanks for your answer. There was not any noticeable change on the PC System from windows. Well, as the error occurded I thought there might be s.th. in my system that need to be updated, so I checked windows updates maually and windows found s.th. to update. I did run that but it didn´t change anything.

The Files should run smoothly because these video are files that rendered Vegas (from another project before) itself in the best possible settings to work with!!

I can still work in my other 4K projects with no problems which contain video files from different formats but in the project settings of 4K. These project contains files with over 20GB Video and I can still put another video with about 150MB in 4K in it and work further on it with no problem.

So the working 4K projects are more than 10-20 times bigger in Files then the 1080p Projects with the problems.

Tom-Bastian schrieb am 03.03.2024 um 12:02 Uhr

Did you check if have some hard disk space left on your system drive (typically C:)?

Hi VegasMichael,

 

I have 32GB RAM and a 2TB SSD with over 50 GB left.

It should work, because I can still work in my other 4K projects with no problems which contain video files from different formats but in the project settings of 4K. These project contains files with over 20GB Video and I can still put another video with about 150MB in 4K in it and work further on the project it with no problem. The project with making problems contain only videos with in summary not more than 1GB. So that should be absolutely no problem.

The working 4K projects are more than 10 times bigger in Files then the 1080p Projects with the problems..

Dexcon schrieb am 03.03.2024 um 12:11 Uhr

It would be great if you could upload to the forum (via the upload button when adding a comment to the forum) a detailed MediaInfo report on the media that is causing the problem as there may be issues with the media -also what is the source of the video (e.g. a specific camera)?. MediaInfo is a free app - please see https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

bitman schrieb am 03.03.2024 um 13:00 Uhr

@Tom-Bastian working in a 1080P (full HD 25p) projects and using 4k (3840*2160 - 16:9 - 25p) is the bulk of my workflow. That being said, weird source media could be an issue, upload your MediaInfo report as @Dexcon suggests.

Other reasons to look into: OneDrive cloud backup active, Thermal throttling of modern high end CPU (provide your HW info).

Zuletzt geändert von bitman am 03.03.2024, 13:01, insgesamt 2-mal geändert.

APPS: VIDEO: VP 365 suite (VP 22 build 194) VP 21 build 315, VP 365 20, VP 19 post (latest build -651), (uninstalled VP 12,13,14,15,16 Suite,17, VP18 post), Vegasaur, a lot of NEWBLUE plugins, Mercalli 6.0, Respeedr, Vasco Da Gamma 17 HDpro XXL, Boris Continuum 2025, Davinci Resolve Studio 18, SOUND: RX 10 advanced Audio Editor, Sound Forge Pro 18, Spectral Layers Pro 10, Audacity, FOTO: Zoner studio X, DXO photolab (8), Luminar, Topaz...

  • OS: Windows 11 Pro 64, version 24H2 (since October 2024)
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Tom-Bastian schrieb am 03.03.2024 um 13:12 Uhr

It would be great if you could upload to the forum (via the upload button when adding a comment to the forum) a detailed MediaInfo report on the media that is causing the problem as there may be issues with the media -also what is the source of the video (e.g. a specific camera)?. MediaInfo is a free app - please see https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Thanks, but the file information does not make any sense to me, because the error appears to ANY 2160p File !! I tried out. And that had been over 30 different files! Nearly ALL files were rendered by VEGAS itself, so camera- file setup or s.th. else does not make any point. And also I tried files NOT rendered by Vegas - all the same!

As I can see this is definitely not any problem with the Video files I try to input, the problem might be in Vegas itself, because:

- The same Files work in a 4K project ! and

- I now started to the previoused version of the 1080p project that still ran. I changed the project setting to 4K.
-> Now everything works, every video I put in works - and yes with the same files that cause the 1080p to Freeze! - and the project, too.


So it definitely seem to be not an error of the file, because it doesn´t matter which File I use to add in 4K to the 1080p Project, I tried more then 30 different files, most rendered by Vegas itself in best settings, they ALL LEAD to Vegs FREEZING. Also with other 4K Files.
 

Now in 4K project settings the same FIles work with the rest of the former 1080p project.

- So far it looks like Vegas does only not freeze (or perhaps especially this counts for 1080p only?) if the project settings match the resolution of the highest file putted into Vegas!? But that´s not the only way it should work, shouldn´t it?

Or perjaps Vegas has a Problem with AMD processors? I have Ryzen 7 3700X 8 Core !?

But did anyone else try that out? (16:9 ratio):

- make project in 1080p, 29,97 fps
- put about ten 1080p files in it.
- put 5-10 4K files in it and see if it still works!?

 

RogerS schrieb am 03.03.2024 um 14:45 Uhr

Try the two benchmarks in my signatures and see if they work. Many AMD users have rendered them without issue as they are known good projects with known good media.

Webview is for the features in Hub including the online manual.

j-v schrieb am 03.03.2024 um 17:38 Uhr

@Tom-Bastian
Can you show here a screenshot of your Options/Preferences/Video?

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Tom-Bastian schrieb am 03.03.2024 um 18:36 Uhr

@Tom-Bastian
Can you show here a screenshot of your Options/Preferences/Video?

hi there, thanks for your Info. Due to that fact that this project freezes from start on, no I can´t do that. It´s simply 1080p, 29,97 fps 16:9. Vegas took the settings from the File that Vegas rendered itself !!! with its suggested best setting viewable in the rendering Menu with the two "--" underneath showing the best render settings available. With exact that settings vegas fits to while importing the files the problem occurs.

As I now found out that all files work in 4K project like I wrote here before I only see that´s a Vegas issue

Tom-Bastian schrieb am 03.03.2024 um 18:37 Uhr

Try the two benchmarks in my signatures and see if they work. Many AMD users have rendered them without issue as they are known good projects with known good media.

Webview is for the features in Hub including the online manual.

hi there, thanks for your Info.

As I now found out that all files work in 4K project like I wrote here before I only see that´s a Vegas issue

Tom-Bastian schrieb am 03.03.2024 um 18:41 Uhr

@Tom-Bastian working in a 1080P (full HD 25p) projects and using 4k (3840*2160 - 16:9 - 25p) is the bulk of my workflow. That being said, weird source media could be an issue, upload your MediaInfo report as @Dexcon suggests.

Other reasons to look into: OneDrive cloud backup active, Thermal throttling of modern high end CPU (provide your HW info).

hi there, thanks for your Info.

As I now found out that all files work in 4K project like I wrote here nearly on same time as your comment, I only see that´s a Vegas issue

Tom-Bastian schrieb am 03.03.2024 um 18:42 Uhr

It would be great if you could upload to the forum (via the upload button when adding a comment to the forum) a detailed MediaInfo report on the media that is causing the problem as there may be issues with the media -also what is the source of the video (e.g. a specific camera)?. MediaInfo is a free app - please see https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

hi there, thanks for your Info.

As I now found out that all files work in 4K project like you can see here in detail above in another commentl, I only see that´s a Vegas issue

mark-y schrieb am 03.03.2024 um 18:44 Uhr

Your observation that your 1080p projects with much larger files handle better on the Vegas timeline than smaller 2160p HEVC projects is entirely correct, and as expected. The factor that is absent from your impression is called Encoder Compression Ratio, and it is a biggie for several reasons.

Thanks, but the file information does not make any sense to me, 

Large numbers of HEVC assets on the timeline can cause slowdowns and stalls, and are a very common problem, because they are highly compressed.

The more compression, the harder your system has to work to decode them to raw data for editing. Your 1080p AVC files are only about half as compressed, and are a relative breeze to decode on a modern system such as yours.

Dexcon's suggestion is spot on and is standard troubleshooting procedure here, and he has decades of solid experience.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/

@Dexcon is here to help, but without those details, troubleshooting is just taking stabs in the dark.

Your other current options are to create smaller Video Proxies from the menu (and that may well be the solution!), or to file a ticket with Technical Support, where they will certainly ask for the same information, or an actual media upload.

j-v schrieb am 03.03.2024 um 19:32 Uhr

@Tom-Bastian
Can you show here a screenshot of your Options/Preferences/Video?

hi there, thanks for your Info. Due to that fact that this project freezes from start on, no I can´t do that. It´s simply 1080p, 29,97 fps 16:9. Vegas took the settings from the File that Vegas rendered itself !!! with its suggested best setting viewable in the rendering Menu with the two "--" underneath showing the best render settings available. With exact that settings vegas fits to while importing the files the problem occurs.

As I now found out that all files work in 4K project like I wrote here before I only see that´s a Vegas issue

I don't think you get it.
- Start an empty project
- Goto Options/Preferences/Video
- Make a screenshot of that screen
- upload that screen shot with the upload button as you did in your opening post
 

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver
566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Reyfox schrieb am 04.03.2024 um 13:47 Uhr

I am "following" this thread to see if the appropriate questions are answered. Saying "My computer requirements are way far above what is necessary for Vegaspro" means nothing to anyone reading it. Repeating "As I now found out that all files work in 4K project like you can see here in detail above in another commentl, I only see that´s a Vegas issue" over and over also does not provide any information as to what you do you mean that all files work? In what application specifically? Looking at your screen shot with heavy fisheye distortion in one of the clips, what camera are you using?

  1. And have you tried to RESET Vegas Pro?

 

Newbie😁

Vegas Pro 22 (VP18-21 also installed)

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AMD Ryzen 9 5950X 16 cores / 32 threads

32GB DDR4 3200

Sapphire RX6700XT 12GB Driver: 25.3.1

Gigabyte X570 Elite Motherboard

Panasonic G9, G7, FZ300

RogerS schrieb am 04.03.2024 um 14:21 Uhr

Try the two benchmarks in my signatures and see if they work. Many AMD users have rendered them without issue as they are known good projects with known good media.

Webview is for the features in Hub including the online manual.

hi there, thanks for your Info.

As I now found out that all files work in 4K project like I wrote here before I only see that´s a Vegas issue

I don't understand what your comment means. Do the projects in my signature work?

Tom-Bastian schrieb am 08.04.2024 um 21:47 Uhr

Hello, thank you all guys who tried to help. Parallel I sent out the problem to Vegas Support. Today a Vegas update came out. I installed it and I´m lucky to say now after the update every of my projects are working fine now, the issue is resolved.

Greets

fr0sty schrieb am 08.04.2024 um 21:49 Uhr

Yay! Good to hear you can use VEGAS 21 properly now. The team and testers worked hard on it.

🌟🌟🌟🌞🌖🌗🌑🌓🌘🌞🌟🌟🌟

Zuletzt geändert von fr0sty am 08.04.2024, 21:51, insgesamt 1-mal geändert.

Systems:

Desktop

AMD Ryzen 7 1800x 8 core 16 thread at stock speed

64GB 3000mhz DDR4

Geforce RTX 3090

Windows 10

Laptop:

ASUS Zenbook Pro Duo 32GB (9980HK CPU, RTX 2060 GPU, dual 4K touch screens, main one OLED HDR)

Tom-Bastian schrieb am 24.06.2024 um 18:39 Uhr

Hello there,

after now I made two new (bigger) projects, I found out that the solution that was solved on 04-08-2024 - now, two Vegas Updates later - one kind of error, which seems a bit familiar with the error posted of me before, is occuring again:
1. Sometimes Vegas stops rendering when in a rendered Part, rendering of a FX Track occurs. It can be simply adjusted color Balance (so only one Effect).

->> Rendering stops with the error message that not enough RAM memory is available, but due to the Vegas settings AND Task Manager, there are still about 10 GB of RAM available, which Vegas does not use.

->> After that Vegas stops rendering, sometimes works afterwards, sometimes it crashes completely afterwards (Vegas Error Form occurs, which I filled out a few times since weeks now).

- Apart from this error, Vegas renders big Parts of 2 Hours of Video-Timeline or so in 4K, 59,95 fps with no Problem. No matter if Vegas renders parts with error or working fine: Vegas is always using nearly the same amount of RAM during rendering (about 8,33 to 12,35 GB RAM). These numbers DO NOT CHANGE, NO MATTER how much RAM I provide to Vegas in the Vegas- Settings in another try of rendering.

So I think there is (still) a problem of Vegas dealing with RAM capacity!?

gorGaram schrieb am 24.06.2024 um 19:05 Uhr

...These numbers DO NOT CHANGE, NO MATTER how much RAM I provide to Vegas in the Vegas- Settings in another try of rendering.

...

@Tom-Bastian Tell me, what memory setting do you mean?

Zuletzt geändert von gorGaram am 24.06.2024, 19:24, insgesamt 1-mal geändert.

CPU: AMD Ryzen 7 3700X

VideoCard: NVIDIA GeForce RTX 4060 Ti 16Gb

Memory: 128Gb

OS: Windows 10 (1809)

Drive C: (SSD-500Gb) - ONLY system

Drive D: (HDD 4Tb) - ProrgamFiles and Temp
Drive E: (HDD 4Tb) - Work drive

Vegas Pro: 20.411, 21.315, 22.122

scott-newman schrieb am 24.06.2024 um 20:16 Uhr

Vegas 21 Crashes just like Vegas 19

I stopped using Vegas Pro 19 back in 2019 because it crashed so often.  I just purchased the upgrade to Vegas Pro 21.0 figuring that the problems should be fixed by now. I’m not doing anything complicated.  Simply putting 20+, 30 second .MOV files from my iPhone 14 onto the timeline, trimming, and putting a fade transition between them.  Within the first 5 minutes of use Vegas crashed. I was not opening any other program at that time, simply moving a clip to create a fade. An autogenerated report was sent to Magix. I’m now forced to try to remember to save every 5 minutes to avoid losing work. So, what can anyone tell me about the stability of Vegas 21? Thoughts?

 

My System

Windows 11 V23H2

HP Laptop with an i5-8265U CPU @ 1.8 GHz

8 Gigs of RAM

60 Gigs free space on my Hard Drive

Vegas 21.0 (build 315)

 

Thank you.

RogerS schrieb am 25.06.2024 um 01:45 Uhr

What's your GPU model?

Can you copy and paste the error report here?

Advanced save can make backup projects at whatever interval you choose.

EricLNZ schrieb am 25.06.2024 um 05:19 Uhr

Also is "8 Gigs of RAM' system RAM or GPU RAM? If the former you are unfortunately below the recommended specs for VP21.