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This is a Tips that doesn't require responses. If you are a Japanese user of Vegas Pro and the activation with serial number failed (error number -14), please confirm you downloaded the installer from Japanese reseller 'SourceNext'. The installer

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10 answers, most recent on 6/8/2023

RE: Vegas 20 Keeps Crashing

Something's very wrong if the sample projects don't work- the older of the two had 100+ users doing it from VP 16 to present. I have no reports of renders not working. I'd try installing a recent NVIDIA Studio driver for the GPU.Then try resetting

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33 answers, most recent on 1/31/2022

RE: Flashing Black frames

Thanks for the info...I believe this specific problem is something we have already been tracking and do have a fix for in the first update. In the mean time, the option right now is to change the preference in File I/O section to use the legacy

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One answer, on 8/27/2021

[Closed] Can Anyone Explain This Error? Because I've reached the end of my rope

----------------------------------------------------------------------Movie Studio 18 Platinum 27.08.2021 06:54----------------------------------------------------------------------CrashDump 20210827_065459_v18.1.0.24.dmp successfully

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2 answers, most recent on 10/13/2021

RE: Vegas Pro 17 18 19 or maybe earlier rendering issue

I don`t understand what do you mean by Transport Streams errors. Video was recorded by GoPro Hero 9 Black in 4K 25p resolution. The video was recorded on tripod and shows dancing guests in wedding party. Here is the sample file description from

Vegas Movie Studio (up to ver. 17)

3 answers, most recent on 6/19/2021

RE: movie studio platinum 17

The standard Support advice regarding error code -14 is here. At least check the two possible causes mentioned.

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1175 answers, most recent on 4/29/2025

RE: Happy Otter Scripts for Vegas Pro

@andyrpsmith Thanks for the info. That's a definite bug, although not a show stopper. You're the 2nd individual reporting such an error. It's looking for a Vegas 14 ini file in the Sony directory--an obvious error. Oops! @eikira First, go to

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20 answers, most recent on 6/26/2022

Vegas Pro 19 - Problem: Unmanaged Exception (0xe0434352)

Extra Information File: C:\Users\Owner\AppData\Local\VEGAS Pro\19.0\svfx_Ofx1_1_plugin_x64-'de.magix_Upscale' (2, Multiple Contexts).log File: C:\Users\Owner\AppData\Local\VEGAS

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46 answers, most recent on 8/9/2022

Vegas Pro 19 KernelBase.dll error while rendering

Hi all! I've been using Vegas Pro 14 for years to create YouTube videos, I recently upgraded to Vegas Pro 19 and unfortunately I'm just simply unable to get through a single render. Every time I click render the process starts and gets to a random %

Vegas Movie Studio (up to ver. 17)

3 answers, most recent on 6/19/2021

movie studio platinum 17

I just bot the product and when I go to register the product serial number it claims the number is invalid or is for another product even though it is the number I got from the email and is the one within my products in my Magix account that says

Vegas Movie Studio (up to ver. 17)

3 answers, most recent on 6/4/2021

RE: Unable to use software

Do you get any error code #, e.g. "error code -14"? Are you sure there are no typing errors (copy and paste if possible) and the serial number is for that program (matching to the program you downloaded, e.g. MS basic vs. MS Platinum)? The standard

Vegas Movie Studio (up to ver. 17)

One answer, on 6/20/2021

movie studio platinum 17

is there an email I can get to have direct communication to someone to ether get a refund (and of course lose access to my products) on the product or a new key?I just bought the product (movie studio platinum 17) and when I go to register the

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80 answers, most recent on 7/20/2021

RE: Gh5 4k 24/30p problem

Hello,First, let me apologise for kicking this topic as it's fairly old...Secondly, let me thank GJeffrey for it's work on the cmd files. I finally got it going a week ago. As I'm still using Vegas Movie Studio 14, it's an issue for me that I now

Vegas Movie Studio (up to ver. 17)

3 answers, most recent on 6/4/2021

RE: Unable to use software

Yes, I received error code -14 and everything was typed in correctly. I did it several times. I also, uninstalled the software and reinstalled it with the same result. It would download OK, but when I clicked on the shortcut icon I would have to put

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One answer, on 6/5/2021

downloading error

Hi, I have a problem. I paid for a 365 subscription, and tried to download the app, well, it didn't work, tried so much, but it has not been downloaded yet. And now I'm trying to cancel the subscription and it's not available to cancel, after

Vegas Movie Studio (up to ver. 17)

One answer, on 1/11/2022

No audio when importing mp4 files

Hello,I'm using Sony VEGAS Movie Studio 13 Platinum through the steam client. Whenever I import and MP4 it only adds the video to the timeline — no audio. I looked for some solutions online and the most have suggested to rename this file:D:\Program

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626 answers, most recent on 5/15/2025

RE: VEGAS Pro Feature Requests

I've been using Vegas for years and have summarized the things that made me uncomfortable. Please take a look. Lots of suggestions for Vegas https://www.vegascreativesoftware.info/us/forum/lots-of-suggestions-for-vegas--131502/ The following is

Vegas Movie Studio (up to ver. 17)

5 answers, most recent on 6/2/2021

De activated the software but Error Code14 won't allow me to activate

Used Vegas Studio 15 about 3 years ago and stopped using it due to a Windows 10 Pro update. I have just put it in again from DVD's purchased from Magix in Germany. Also put in 2 updates which I had saved carefully.Another update came in so allowed

Vegas Movie Studio (up to ver. 17)

5 answers, most recent on 6/2/2021

RE: De activated the software but Error Code14 won't allow me to activate

Thank you Eric, I have attempted to reply 3 times and my internet connection dropped which was very frustrating.I will have another go. Yes it was just as you said, Dialog Box all filled in with email and 30 digit acticvation code. Then when I

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One answer, on 5/29/2021

Error Code 14

Purchased software off humblebundle, serial code for program is claimed to already be in use. Can Vegas Customer support help or do I need to reach out to HumbleBundle? I have before July 21st to get these keys redeemed.

Vegas Movie Studio (up to ver. 17)

5 answers, most recent on 6/2/2021

RE: De activated the software but Error Code14 won't allow me to activate

Hi Eric, I had a go at your factory reset but the same dialog box simply came up all duly filled in but gave me the Error Code 14 when I attempted to Activate it. I have removed Vegas Studio 15 and may try the download from the Magix site.to put it

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2 answers, most recent on 7/6/2021

booting past the Splash screen

After I bought and Loaded the new Sound Forge Suite, My Vegas 17 quit opening. This is the error, that I keep sending. I have un and reinstalled while leaving new sound Forge out. Tried system restore points, loded new Windows\system\OpenCL.dll I

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3 answers, most recent on 5/25/2021

RE: Exception every time I start a video

This was the source of the problem! Internal video card was selected by default (and marked as "Optimal", why?) Status of GPU acceleration of video processingON, Intel (should be Radeon!) After changing this setting to AMD, the error

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6 answers, most recent on 5/26/2021

URGENT ERROR CODE -14

I have already sent emails a few days ago by email but I am not receiving a reply. I kindly ask them to solve the problem, I use Vegas Pro for work and I have not been able to use it for days. On May 5th I bought VEGAS Pro 18 Suite, I activated the