Vegas Pro 19 crashing and corrupting files

Winstead-BarnesJr wrote on 10/21/2021, 8:18 AM

Unfortunately Im at the brink of giving up on Vegas. I was working perfectly fine before I upgraded to 19. Now it crashes and corrupts the files so that I can no longer work on my projects. This is a nightmare come true. I have asked for help and have not received any information from Vegas to resolve this issue. Here are my specs: Please help.

1) VEGAS Version & Build

Version 19.0 (Build 381)

2) Windows 10 Home

Version 21H1

Installed on ‎10/‎15/‎2020

OS build 19043.1288

Experience Windows Feature Experience Pack 120.2212.3920.0

3) Canon 6D mark i

4)Destination: Internet

5) General Media Info

Complete name : W:\WINSTEAD Studios CONTINUED\Santos Lara\PhotoShoot Commercial 7\Footage\MVI_9084.MOV

Format : MPEG-4

Format profile : QuickTime

Codec ID : qt 2007.09 (qt /CAEP)

File size : 111 MiB

Duration : 19 s 353 ms

Overall bit rate mode : Variable

Overall bit rate : 48.1 Mb/s

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

com.apple.quicktime.make : Canon

com.apple.quicktime.model : Canon EOS 6D

com.apple.quicktime.rating.user : 0.000

com.apple.quicktime.author : WINSTEAD Studios

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L5.1

Format settings : 1 Ref Frames

Format settings, CABAC : No

Format settings, Reference frames : 1 frame

Format settings, GOP : N=1

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 19 s 353 ms

Bit rate mode : Variable

Bit rate : 46.5 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Constant

Frame rate : 23.976 (24000/1001) FPS

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.936

Stream size : 107 MiB (97%)

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

Color range : Full

Color primaries : BT.709

Transfer characteristics : BT.709

Matrix coefficients : BT.709

Codec configuration box : avcC

Audio

ID : 2

Format : PCM

Format settings : Little / Signed

Codec ID : sowt

Duration : 19 s 353 ms

Bit rate mode : Constant

Bit rate : 1 536 kb/s

Channel(s) : 2 channels

Channel layout : L R

Sampling rate : 48.0 kHz

Bit depth : 16 bits

Stream size : 3.54 MiB (3%)

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

Other

ID : 3

Type : Time code

Format : QuickTime TC

Duration : 19 s 353 ms

Bit rate mode : Constant

Frame rate : 23.976 (24000/1001) FPS

Time code of first frame : 03:01:19:19

Time code, striped : Yes

Language : English

Encoded date : UTC 2021-04-28 07:54:54

Tagged date : UTC 2021-04-28 07:54:54

Comments

RogerS wrote on 10/21/2021, 8:28 AM

What you do mean by corrupts the files? Which files?

The project file? Do you mean you can't open it in previous versions of Vegas after saving in 19 or that the file doesn't work in 19 either?

Do look into advanced save within Vegas for help with backups.

Media doesn't look like anything that would cause a problem in Vegas- can you give more clues about your system? Did you go to help/driver update and update GPU drivers? Is preferences/ file io set to defaults?

Before giving up on Vegas try a complete reset, esp. if it inherited settings from an older version: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Winstead-BarnesJr wrote on 10/21/2021, 8:32 AM

ok. When Vegas crashes and I restart the project, the project no longer functions. There are glitchy lines, the video preview doesn't worked, it's all useless afterwards. This began happening after just copying and pasting one video clip to another area or undoing an action with control z. Vegas is very unstable and feels unsafe to work with now.

Winstead-BarnesJr wrote on 10/21/2021, 8:32 AM

Im not sure what you mean by clues

Winstead-BarnesJr wrote on 10/21/2021, 8:33 AM

I have updated my NVIDIA driver 5 times now. nothing has changed

RogerS wrote on 10/21/2021, 8:34 AM

That doesn't really sound like a Vegas issue. I've seen plenty of Vegas crashes but I don't see how a crash could affect playback after it is restarted. Doesn't make sense.

What's your CPU and GPU?
Are you using Fx or plug-ins on these clips?
Did you try the driver update?
Did you try the reset?

RogerS wrote on 10/21/2021, 8:35 AM

If you updated the same driver 5 times you must be confused. What's the GPU? What is your driver version? Feel free to share a screenshot of help/driver update for help.

Winstead-BarnesJr wrote on 10/21/2021, 8:42 AM

I have taken photos and videos with my phone. How do I upload them?

Winstead-BarnesJr wrote on 10/21/2021, 8:43 AM

I have done the reset. I have uninstalled and reinstalled 3 times. I am not confused. I have downloaded and installed the driver from driver updates 5 times. I will do it again so that you can see the completion screen.

Winstead-BarnesJr wrote on 10/21/2021, 8:45 AM

I am just working with the files and it crashes. I have rendered it. I apply fx before rendering but it crashes. I did not have this problem before the 19 rollout..

Winstead-BarnesJr wrote on 10/21/2021, 8:45 AM

how can I show you my cpu and gpu?

Winstead-BarnesJr wrote on 10/21/2021, 8:46 AM

1) VEGAS Version & Build

Version 19.0 (Build 381)

2) Windows 10 Home

Version 21H1

Installed on ‎10/‎15/‎2020

OS build 19043.1288

Experience Windows Feature Experience Pack 120.2212.3920.0

3) Canon 6D mark i

4)Destination: Internet

5) General Media Info

RogerS wrote on 10/21/2021, 9:01 AM

Why would you download the same GPU driver more than once? If the online version and system version are the same, just stop. You can go to help/driver update and take a screenshot (prtscr key). There's an upload button next to the smiley face.

Try "system information" in windows search and write your system model and processor. Device manager tells you GPU.

How about this, let's see if your version of Vegas can render a standard benchmarking project. Download here and render to MagixAVC in 1080p. If that fails, something is wrong with this Vegas installation/system.

https://www.vegascreativesoftware.info/us/forum/benchmarking-results-continued--118503/

Winstead-BarnesJr wrote on 10/21/2021, 9:20 AM

I continued to download and install several times because I do not have any answers. Im not a coder. Im a producer and cinematographer. Please bare with me and I will send you the information.

RogerS wrote on 10/21/2021, 9:25 AM

Sure thing, I can tell computers aren't your specialty so tried to include details on how to get the info you need. I'm at the end of my day here but will check back tomorrow. Others may be able to assist in the interim.