• Offtopic

  6 answers, most recent on 5/30/2022

  Does Vegas Post Subscription Service require internet at all times?
  Does Vegas 19 post subscription package require consistent internet connection or can it be run without an internet connection? I can’t find any references to this question anywhere. And how is tech support/customer support? I just called magix
• Video

  27 answers, most recent on 1/13/2025

  RE: Washed out colours editing iphone videos
  Non HDR mode on the phone should look good, actually. Delivering HDR isn't trivial even with software that supports it. It's still early days for standards.
• Video

  One answer, on 5/28/2022

  does support exist? Is it possible to submit a support ticket?
  Does anyone know how to contact/submit a support ticket? I decided to write off Vegas a couple of years ago, but the upgrade lulled me back, but an included plugin won't install...and I find it impossible to submit a support ticket. It looks like
• Offtopic

  6 answers, most recent on 5/30/2022

  RE: Does Vegas Post Subscription Service require internet at all times?
  Thanks. I saw that but I thought it may be different with the monthly subscription service for some reason versus a single payment download. So no phone support anymore. That’s cool long as live chatting online is available.
• Video

  2 answers, most recent on 4/18/2022

  RE: Software is locked
  My software is locked because I had to switch out my card information. What is "card information", do you mean registration info.Does "unlock" mean 'Activate' Also trying to get somone on the phone AFAIK, Vegas does not have phone support.Request a
• Video

  27 answers, most recent on 1/13/2025

  RE: Washed out colours editing iphone videos
  Non HDR mode on the phone should look good, actually. Delivering HDR isn't trivial even with software that supports it. It's still early days for standards. Thanks. Will do a few tests tomorrow for comparison.
• Video

  12 answers, most recent on 8/14/2022

  RE: Glitches in mov files
  I'm honestly right on the edge of cancelling this thing, getting a refund and switching to another video editor. No Magix customer support chat, no phone number, a 2 day wait for a response from technical support... just utterly hopeless. This is my
• Video

  27 answers, most recent on 1/13/2025

  RE: Washed out colours editing iphone videos
  Final cut does not support Dolby vision. Your best bet is to shoot in HLG mode, not Dolby vision. That phone camera doesn't have anywhere near the dynamic range and needed to take advantage of Dolby vision anyway. HLG still gives you HDR quality.
• Offtopic

  2 answers, most recent on 1/3/2023

  RE: Quel pilote installer sur SAMPLITUDE music av YAMAHA MG16XU ?
  Wrong forum. You will need to post your question MAGIX's Samplitude forum at https://www.magix.info/us/audio-forum/samplitude/ - Samplitude is not a Vegas product. It was most unwise of you to post your Samplitude serial number - and what may be
• Video

  134 answers, most recent on 8/14/2023

  RE: VEGAS Pro 20 Build 411 General Thread
  How did this devolve into warring camps? Stick to factual depictions of your experience which is enough. I certainly hear and respect the issues users raise using VEGAS with even the best hardware on the market. We all see that VEGAS has
• Video

  17 answers, most recent on 6/20/2022

  RE: Vegas Pro 19 Build 550 will not render (any format)
   when I eventually am able to talk with someone in the tech department. @Garland-Labat You probably won't be able to talk with someone as phone support has been suspended (as far as we know). Try
• Video

  12 answers, most recent on 8/14/2022

  RE: Glitches in mov files
  Thanks for your help guys. Jetdv - Re customer support not working Sundays - I was using Adobe for a short while, and on my plan with them previously I had 24/7 chat or phone support... So have probably got used to that. Having email as the only
• Offtopic

  4 answers, most recent on 10/6/2022

  Communication Error Magix installation Manger
  Unable to reinstall Vegas Edit Pro v20. Get the following error: ---------------------------MAGIX Installation manager---------------------------An error had occurred during communication.  Please check your Internet connection. Please check the
• Video

  2 answers, most recent on 4/21/2021

  RE: [Solved] Help
  For information about Chat, please have a look at item 6 in https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-get-help-and-support-for-vegas-pro--104781/ I haven't seen phone contacts on VEGAS or MAGIX websites for some time, very
• Video

  10 answers, most recent on 1/28/2021

  [Solved] I can't open my videos on mobile
  Hi guys, I love Vegas, I'm new to Vegas, I have tested many video editor but when I tried Vegas I liked it. But what the stupid problem I face!!! I couldn't open Sony Vegas videos with some programs in my Laptop, but no problem at least I have a
• Video

  60 answers, most recent on 8/4/2020

  RE: [Solved] VEGAS Pro 18 : Experience New, Cutting Edge Technologies
  So we finally get: A comprehensive media management solution. Now when I'm editing... let's say a wedding... I can go through all my shots and tag them with "bride", "wedding party", "cake", etc. and easily pull those shots up as needed when editing
• Vegas Movie Studio (up to ver. 17)

  5 answers, most recent on 5/28/2020

  [Solved] Says I registered under a different email address error 24
  Says I registered under a different email address error 24. Can someone fix this and let me re-register? Hey how about a phone number to tech support since I cant find it any where.
• Video

  37 answers, most recent on 11/16/2020

  RE: [Solved] This is the type of External Controller Vegas desperately needs!
  I'm ecstatic! I think I found what I was looking for after browsing through the Google Playstore. There's an App called "Infinimote". https://play.google.com/store/apps/details?id=com.infinimote&hl=en_US You install that app on your Android
• Video

  3 answers, most recent on 9/5/2018

  RE: [Solved] No Vegas 16 after paying for 15 and offer for free upgrade
  ATM https://www.vegascreativesoftware.com/us/support/ gets a Let's Chat - Online pop-up. Could you try it? @mark-rosenzweig re phone support, also linked here.  
• Video

  14 answers, most recent on 9/1/2017

  [Solved] Which Magix product is best replacement for Adobe Premiere?
  Hi-- I am a newbie to video editing. I spent time this summer with someone who had Adobe Premiere CS6 and I got really into it. I started to make educational videos that looked really professional. Got home to discover that I can't buy CS6 and would
• Vegas Movie Studio (up to ver. 17)

  6 answers, most recent on 3/10/2017

  [Solved] Off to a rocky start... codex compatibility
  tsoilihoi asked on 03/08/2017, 07:12 AM I have accomplished much with Movie Studio 13 and moved forward to 14 with a great amount of optimism... There are a lot of changes in 14 and the documentation is sparse... also the defaults are different. I
• Video

  11 answers, most recent on 9/27/2016

  [Solved] Unable to open Vegas Pro 14 because of error in registering
  I received my email with serial numbers and downloaded the Vegas 14 software but when opening it, Magix requires registration. While following the prompts, the registration freezes and eventually an error: -15 pops up. I've had no response from
• Offtopic

  6 answers, most recent on 5/30/2022

  RE: Does Vegas Post Subscription Service require internet at all times?
  Re being online, please see this FAQ, item 11. "Does my PC need to be online after initial activation?". Re VEGAS Support, users have been advised to start from here: https://www.vegascreativesoftware.info/us/support/ (advice here) For Online Live
• Video

  21 answers, most recent on 12/29/2024

  RE: MP4 Audio dragged timeline hiss then no sound, WM Player normal
  So Vegas Support is telling me to try to use a 3rd party movie maker to see if there is an issue. That's a fine troubleshooting step but I hope their and everyone else's suggestion to use other software is not supposed to be the answer. There is a