• Video

  8 answers, most recent on 4/27/2004

  RE: My Vegas trial has expired??
  I phoned tech support and was mightily impressed. As I am from Australia I didn't really want to be kept on hold for ages and I wasn't. My call was answered immediately by Brian who took me through the manual registration process and gave me a new
• Video

  8 answers, most recent on 4/27/2004

  RE: My Vegas trial has expired??
  Thanks everyone. I guess phoning tech support is the answer. I'll let everyone know the results. Brian
• Video

  8 answers, most recent on 4/27/2004

  RE: My Vegas trial has expired??
  >>>I meant the PURCHASED serial number.<<< I know that however if the concept of activation and Vegas phoneing home is to prevent multiple installs and bgccdx has already tried to register 5 times, with a "PURCHASED serial
• Vegas Movie Studio (up to ver. 17)

  One answer, on 4/27/2004

  Tech Support via phone?
  Is there no way to get tech help w/o paying $100? I just bought this program and my .avi files have no sound when importing them into Screenblast 3.0. This prevents me from continuing a project which I need to get to work on, AND is the reason I
• Video

  8 answers, most recent on 4/27/2004

  RE: My Vegas trial has expired??
  >>> What if you uninstall the demo and then install the 5.0a update. <<< You know as a 'last resoirt' I tried that for the heck of it and I entered the demo SN and than it went through the registration process and than said the
• Video

  3 answers, most recent on 4/27/2004

  RE: Open Letter to SONY
  Count me in on the positive feedback, too. I've had to contact customer support via phone & email since SONY purchased SoFo. I've received outstanding customer support. I'm especially impressed with the upgrade deal we got, too. Upgrading from
• Video

  54 answers, most recent on 5/5/2004

  RE: Registering process sucks!
  While you are right, check the timing of the post. It was after support hours. What is someone supposed to do on the weekends in a system crash on a deadline? Edit. Also wanted to add that if you select register Sony software in VV5, it brings up
• Video

  12 answers, most recent on 4/23/2004

  RE: Upgraded to V5- Audio plugins still called Sonic Foundry?!
  Tried the migration tools....no dice. Still all filters are listed under "third-party". Is there any way to fix this short of uninstalling all my programs (V4, V5, DVDA1, DVDA2) and reinstalling the new production suite? I'm checking one last
• Video

  54 answers, most recent on 5/5/2004

  RE: Registering process sucks!
  Phone support is available during the hours I am at work and they close at 6pm EST. Ill have to figure something out I suppose but thats my whole point. A paying customer shouldnt have to go through this crap for something they bought and are
• Vegas Movie Studio (up to ver. 17)

  9 answers, most recent on 4/20/2004

  RE: Comments on Sony VAIO RZ54G??
  You may want to get a Sony with Gigapocket, I understand it is more compatible with a VCR. Also look into dual monitor support, using one monitor for preveiw and one for editing. You may want to customize a computer with a powerful video card
• Video

  4 answers, most recent on 3/6/2004

  Sony Staff please help - deep technical Capture problem
  Basically, I need to know what constitutes a 'scene' when capturing by scenes. Also, how does the Vegas Capture utility know what a scene is with respect to the tape in the DV camera? My system has always split scenes into many clips (files). e.g.
• DVD Architect

  3 answers, most recent on 3/5/2004

  RE: Why won't Sony Answer me?
  Okay, in all fairness it has all worked out. I took another look at the phone support page and saw that there is 60 day support for new software purchases. I called and a VERY knowledgable and helpful tech helped me through a variety of
• Video

  4 answers, most recent on 3/3/2004

  RE: OT: cable vs web stream
  We could if the internet truly supporting "multicasting". Currently most streaming is done via a dedicated end-to-end connection between the server and the viewer. Think of it like a phone call between two people. One calls the other and in
• Video

  19 answers, most recent on 2/26/2004

  RE: New system configuration
  I've had experience with 'local' guys, and have even had to testify in court on someone's behalf over the ridiculous problems they had getting help from their local pc shop. And personally, the first machines I ever had came from local shops and it
• Video

  5 answers, most recent on 2/15/2004

  OT- New Life for Dazzle DVD Deluxe authoring
  Due to some recommendations here on this forum I purchased Dazzle DVD Complete Deluxe, a DVD authoring program. Its turned out to be a great program for the price but it was sold off to Pinnacle never to be heard from again. Recently I got an
• DVD Architect

  2 answers, most recent on 2/3/2004

  Need help from anyone, PLEASE!!!
  My DVDA activation code and registry file still not working. All I did was upgrade my PC and I have to put up with this crap. Have tried to contact Sony support via email several times for a while now but no response. Instructions from phone
• DVD Architect

  No answers, created on 1/31/2004

  More Activation Code Problems
  Recently loaded Vegas + DVDA from the original CDs on a new PC. I registered and got the activation code for DVD from Sony. Doesn't work. Tells me number is invalid. I've read previous messages posted here regarding problems with registration,
• Video

  No answers, created on 1/26/2004

  Print to tape not working
  HELP! I have a video in the can I need to show 1/30, and I can't get it out of the can! I am unable to print to tape from a rendered copy of my video > file. What I get is a black screen, though on occasional > attempts it will print the
• Video

  14 answers, most recent on 1/25/2004

  RE: OT: Is this memory too much for my MoBo?
  The Kingston memory in your post is listed as being compatible with your motherboard according to the Kingston web site. That means Kingston and/or Intel has tested it and verified that it works. I would go with that. Kingston has outstanding
• Vegas Movie Studio (up to ver. 17)

  19 answers, most recent on 1/23/2004

  RE: Simple task, "I thought"
  I just got off the phone with Screenblast tech support and they told me since I am running Windows XP Media Center Edition that Screenblast is not supported for that version of Windows. HMMMMMMMMM Has anyone else had this experience with Media
• Vegas Movie Studio (up to ver. 17)

  19 answers, most recent on 1/23/2004

  RE: Simple task, "I thought"
  JR and mbryant thanks for your suggestions. I just spent 2 hours on the phone with Sony support for my DCR-TRV18, reset it to the defaults, played with the settings in the menu. Screenblast is recognizing my DV camcorder, it is just not going into
• Vegas Movie Studio (up to ver. 17)

  12 answers, most recent on 1/21/2004

  RE: Render to MPEG2
  I just attempted to add a slide show along with my MPEG file and it still showed the "Burn" button grayed out so I opened a new project and created a slide show which did allow me to click the "Burn" button. It started through the burn process, add
• Video

  15 answers, most recent on 1/7/2004

  RE: Rendering as MPEG2 withwith the DVD Architect NTSC video stream setting and the audio to AC3
  I think farss is having the same problems I was having, trying to understand exactly WHERE the process breaks down. Your last line was the most helpful in that you indicated you don't end up with a button on the menu. For the life of me, if you
• Vegas Movie Studio (up to ver. 17)

  31 answers, most recent on 1/27/2004

  RE: OT: Pinnacle support
  I actually had to call Sony support for the first time today after using Sonic Foundry products since 2001 (I was having a registration problem after building a new PC) and I got someone on the phone very quickly. They were very willing to help and