14 Edit crash on "Initializing GPU-accelerated video processing..."

Nicole-Weir wrote on 8/1/2020, 1:12 AM

Hey, I've exhausted every option on Google and have come up with zero progress. I'm using 64-bit Windows 10 on a Lenovo Yoga 730 i7 laptop w/ integrated NVIDIA GTX 1050 graphics card. I updated my intel graphics drivers today and now Vegas 14 will not open at all. I also tested a trial version of Vegas 17 with the same results, unfortunately.

The only thing I haven't tried so far is uninstalling my integrated graphics card, which I have reservations about as I'm not sure how safe that is.

Here's the error report:

Extra Information
File: C:\Users\stnma\AppData\Local\VEGAS Pro\14.0\dx_video_grovel_x64.log
File: C:\Users\stnma\AppData\Local\VEGAS Pro\14.0\svfx_video_grovel_x64.log
File: C:\Users\stnma\AppData\Local\VEGAS Pro\14.0\ocio_x64.log
File: C:\Users\stnma\AppData\Local\VEGAS Pro\14.0\dx_grovel_x64.log
File: C:\Users\stnma\AppData\Local\VEGAS Pro\14.0\gpu_video_x64.log

Problem Description
Application Name: VEGAS Pro
Application Version: Version 14.0 (Build 270) 64-bit
Problem: Unmanaged Exception (0xc0000094)
Fault Module: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e4737ed001bad0d9\igdrcl64.dll
Fault Address: 0x00007FFCC463B501
Fault Offset: 0x000000000007B501

Fault Process Details
Process Path: C:\Program Files\VEGAS\VEGAS Pro 14.0\vegas140.exe
Process Version: Version 14.0 (Build 270) 64-bit
Process Description: VEGAS Pro
Process Image Date: 2017-06-12 (Mon Jun 12) 20:05:46

Comments

michael-harrison wrote on 8/1/2020, 6:24 AM

I had this happen to me 20 minutes after reading your post. Odd coincidence.

In my case I just had to reboot.

See if this helps...

Make sure your cache folder is clean by deleting everything in C:\Users\<user name>\AppData\Local\VEGAS Pro\<version #> (delete everything with VP closed and use task manager to make sure it's really gone from memory). The initial startup will be kind of long after this cleaning but once it's up, restart VP again. Use task manager to make sure VP is completely gone from memory before starting it back up.

Former user wrote on 8/1/2020, 6:35 AM

Try resetting vegas. That happened to me when I turned off my intel gpu, but vegas expected it still, so refused to load

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

Nicole-Weir wrote on 8/1/2020, 10:08 AM

I had this happen to me 20 minutes after reading your post. Odd coincidence.

In my case I just had to reboot.

See if this helps...

Make sure your cache folder is clean by deleting everything in C:\Users\<user name>\AppData\Local\VEGAS Pro\<version #> (delete everything with VP closed and use task manager to make sure it's really gone from memory). The initial startup will be kind of long after this cleaning but once it's up, restart VP again. Use task manager to make sure VP is completely gone from memory before starting it back up.

Still crashed :(

Nicole-Weir wrote on 8/1/2020, 10:22 AM

Try resetting vegas. That happened to me when I turned off my intel gpu, but vegas expected it still, so refused to load

https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

No luck :(

j-v wrote on 8/1/2020, 10:27 AM

Which driversnumbers are exactly installed for your Intel GPU and for your Nvidia GPU?

Nicole-Weir wrote on 8/1/2020, 10:31 AM

Which driversnumbers are exactly installed for your Intel GPU and for your Nvidia GPU?

I just rolled them back actually, its the new drivers causing the issue. Vegas opened no problem after that. Kinda worried about keeping these old drivers though since they could’ve been responsible for a BSOD I had yesterday.

michael-harrison wrote on 8/1/2020, 11:02 AM

I was wondering if I should update my intel driver. I'm glad I saw this first.

fwiw, I have practically the same hardware and have been running the nvidia studio driver v 27.21.14.5177

and intel 27.20.100.8336 for quite some time now and they're both very stable.