2 months no issues - now constant crashing

chris-h wrote on 6/21/2019, 6:05 AM

I recently had a pc custom-built for video editing and it's been working perfectly for the past 2 months.
The last couple of weeks it is constantly crashing.
I'm trying to edit GoPro Hero 7 footage (1080p, 60 fps)
I am doing something simple like drag editing a clip and the program crashes.
I disabled my Ethernet adaptor, which made no difference.
I've installed no new software and there have been no updates (of which I am aware)
I have installed the YUV Magic codec, but I've not even used it yet.
Anybody have any ideas of what I can troubleshoot to find what is causing this?
Thanks in advance

Comments

Dexcon wrote on 6/21/2019, 6:24 AM

and there have been no updates (of which I am aware)

There was a significant Windows 10 update just over 2 weeks ago (W10 build 1903) which may have been auto installed on your system. Go to the Update & Security W10 page and then select the View Update History selection which will show you all recent W10 updates. If 1903 has been installed, I've read that it can't be rolled back, though I can't attest to that.

BTW … a nice custom build (I'm currently researching a custom build myself - it's a steep learning curve still underway).

ryclark wrote on 6/21/2019, 6:37 AM

My Win 10 update to v 1903 allows a roll back for a week or so after the update if you aren't happy with it. In Settings/Update and Security go to Recovery.

chris-h wrote on 6/21/2019, 6:46 AM

Thanks for the advice.
Updates have been auto-installed, but not 1903, the last one was 1809.
Maybe I should download and install this and see if it helps.

Re my build, I did a lot of research too, but the more I read, the more confused I became!
Luckily I was advised about a small computer company close to where I live and the owner is an expert in these things.
It cost me about €1600,00 (plus vat) and I'm really happy with it.
I'm sure this issue has nothing to do with the hardware.

j-v wrote on 6/21/2019, 6:59 AM

@Dexcon

There were some minor things after the update, but not crashes or so.
Resettet Vegas Pro 16 build 424 and also the minor things were gone.
I can edit GoPro 7 stuff without any problem.
See here, editting GOPro 7 files with 2,7K 50p with full 50p playing and Preview full in a more than 2 hours project on laptop from signature:

chris-h wrote on 6/21/2019, 7:04 AM

@Dexcon

+1

There were some minor things after the update, but not crashes or so.
Resettet Vegas Pro 16 build 424 and also the minor things were gone.
I can edit GoPro 7 stuff without any problem.
See here, editting GOPro 7 files with 2,7K 50p with full 50p playing and Preview full in a more than 2 hours project on laptop from signature:

Do you mean "re-installed" Vegas Pro?
Thanks

j-v wrote on 6/21/2019, 7:14 AM

No reset=doubleclick on startpic with hold Ctrl+shift buttons and select to delete all cached application data

chris-h wrote on 6/21/2019, 7:32 AM

No reset=doubleclick on startpic with hold Ctrl+shift buttons and select to delete all cached application data

Thanks. Didn't even know this existed!

chris-h wrote on 6/23/2019, 10:09 AM

When I hold "Ctrl+Shift" and click on the icon, I get no options to delete the cached data. Program is crashing now worse than ever, every 2 minutes or so.

UPDATE:
Sorry, I was only single clicking on the icon in my start list, when double-clicking the icon on my desktop, I do indeed get the "delete cached application data" option.
Let's hope that helps...

fifonik wrote on 6/24/2019, 2:11 AM

VP is very sensitive to GPU drivers. I'd start with checking if VP is stable when GPU disabled in settings (Vegas settings, not in BIOS). If it is, you'll need to "play" with drivers. In addition, I'd update chipset driver.