A new crash everyday. Why does this happen?

david-ruby wrote on 12/30/2011, 2:12 PM
Honestly this is a major issue with this version right now. I cannot get through a session without a crash from veg11 511. I cannot even begin to tell you what is causing what it happens so fast when it does.Never have seen anything like this before. I hope there is some light at the end because I dare not edit in front of a client at this point. I have faith and understand all the headaches with gpu and drivers, etc. BUT. I am not a beta tester in a pro job and this should have not been out the door till it actually was somewhat fail proof. Love the company and folks working at sony but we need to get this cleared up soon guys. I would like to show off my cool new vegas 11 to my clients. : )

Comments

Wadro65 wrote on 12/30/2011, 2:20 PM
Vegas 9e was the last reliable version I can edit and make money with. Anything after 9e you may as well use Final Cut.
Steve Mann wrote on 12/30/2011, 3:17 PM


"Crash" is a remarkably obtuse description. Can you be a "bit" more specific?

Since your system specs is blank, we have to ask - what video card are you using? Have you tried turning off GPU acceleration in the preferences, or does your PC crash before you get to the workspace?
Alf Hanna wrote on 12/30/2011, 3:54 PM
David, putting in your system info into your profile is helpful. Without it we make assumptions and you know the only saying, "Assumptions make an A** out of U and Me"

Here's something I discovered. IF you are using two monitors, disable one. Just unplug it. Especially if you are using two out of one card. Test for two days. See if your crashes are less. There is no 'recommendation' from Vegas about whether they feel you should be using two monitors on one graphics card or two cards to drive two monitors. It *seems* like there may be a problem on some systems driving two monitors. So far, for two days, this has totally eliminated my crashes. And I was using the latest production drivers from NVidea and the latest V11. Like you I was experiencing crashes daily. Even hourly.

That is a very easy thing to do to see if things improve. The main culprits at this point, are likely to be either something in your system setup, or the graphics drivers.

good luck.
david-ruby wrote on 1/1/2012, 6:34 PM
Steve.I did just add this info and thanx for pointing this out.
david-ruby wrote on 1/1/2012, 6:35 PM
I only have one monitor hooked up and a blackmagic intensity card running a 32 inch tv monitor.
david-ruby wrote on 1/1/2012, 6:37 PM
Same as others on the crashing Steve. it crashes after awhile while working. Color corrector is another culprit that crashes my machine when using vegas 11. Very odd things again too many to keep track of while doing an edit for a client.
SamAt wrote on 1/1/2012, 6:47 PM
I've been stable and productive since rolling back to build 425 and disabling the crash monitor. Build 511 was absolutely unusable for me and is causing havoc for many, though not all.

I use dual ATI cards, one with GPU acceleration.
rhythmlake wrote on 1/1/2012, 9:22 PM
Thanks, SamAt...

While reverting back to 425 & disabling the crash reporting did not help in V11 for me, it DID help quite a bit in V10, which had also become unstable since installing 11. (? Not sure why?)

I ended up using a sys restore point from 2 weeks ago, and then tried your bandaid, which helped to get V10 running more stable. At least I can work a bit now!

Thanks.
gripp wrote on 1/2/2012, 5:38 AM
Maybe this is a silly question, but how do you disable Crash Reporting ?
Arthur.S wrote on 1/2/2012, 6:12 AM
[B]it DID help quite a bit in V10, which had also become unstable since installing 11. (? Not sure why?)[/B]
I found that with 9e too. After completely removing 9e and 11-511 and then a clean install of 9e, I haven't had a single crash in 3 days. :-)
rhythmlake wrote on 1/2/2012, 9:06 AM
To disable error reporting:

(found this online - same for Ver 11)

Before starting Vegas 10 disable Error Reporting Client (crash at Vegas startup), go to Program Files > Sony > Vegas Pro 10.0 and edit the file "ErrorReportConfig.xml", at the line "enabled" change the value from "yes" to "no".

It's a shame to have to disable that, since error reporting may help to create bug fixes at Sony. However, work good... crashes bad.
CRPRO wrote on 1/2/2012, 10:52 AM
I have had the same problem with crashes at random on Pro11. Not all the time. It seems to happen when I am using a GPU accelerated FX. I also sent the error report Vegas produces when this happens. Do this so Sony can find a fix to this faster.

My last version was Sony Pro8 and never had any problems. I have always enjoyed using Sony's products. Hang in there. Sony's Techs are pretty good with resolving problems.
rmack350 wrote on 1/2/2012, 11:56 AM
Nearly all (or maybe actually all) of the OFX effects in VP11 are GPU accelerated. I find that on half of my two systems, all of the OFX plugins eventually crash when I adjust them. I can adjust effects on about 3 events before Vegas stops responding.

The system that crashes is a core i5 with 8GB RAM and just plain vanilla Intel On-CPU graphics. No GPU acceleration is available on the crashing system. (Nor is it available on the stable Core2Duo 8400, which uses an older ATI GFX card.)

DirectX effects don't crash.

The crashing also extends to VP10 OFX effects. However, if I remove everything Vegas and then reinstall VP10 but not VP11, then the OFX effects don't crash.

It could be caused by the fact that VP11's OFX are GPU acceleration capable, it definitely seems to be related to a change to OFX effects in VP11 that also affects VP10.

Yes, I reported it.

Rob Mack