App Crash on startup

Anderella wrote on 12/3/2014, 1:37 PM

Hi,
I can't tell how frustrating this is !!!

Just bought SONY MOVIE STUDIO PLATINUM SUITE, made a fresh Windows 8.1 install on my new computer, installed Movie Studio 64 Bit, and after registration the App won't start and crashes :(

During I/O manager creation

Notes:
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: MovieStudioPlatinum130.exe
Anwendungsversion: 13.0.0.932
Anwendungszeitstempel: 53599132
Fehlermodulname: ntdll.dll
Fehlermodulversion: 6.3.9600.17278
Fehlermodulzeitstempel: 53eebd22
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000002dc57
Betriebsystemversion: 6.3.9600.2.0.0.256.48
Gebietsschema-ID: 3079
Zusatzinformation 1: c751
Zusatzinformation 2: c751edbd59ae0ef48da04e608299fd6d
Zusatzinformation 3: cd8e
Zusatzinformation 4: cd8ea76567f22bfc732ef2071d2b0282

Tried uninstall and new install, no difference.

WIN 8 - All Hotfixes and Updates done.

Hardware:
1 x Asus2GB D5 X GTX760-DC2OC
1 x Intel Core i7-4770K 3500 1150 TRAY
1 x Asus Z87-EXPERT Z87 RG SA
1 x D332GB 2400-10 TridentX K4 GSK

Hope you can help !

Comments

Freeza235 wrote on 12/6/2014, 12:18 PM

Close the program. Now press CTRL+SHIFT while double-clicking on the program's icon to launch it. Continue to hold the CTRL & SHIFT keys until the program is fully up and loaded.
In newer programs, you will see a window that asks "Do you want to reset all preferences to default values?" Place a checkmark next to "Delete all cached application data" and then click Yes.

I found this as a great solution; found it in the forums! Good Luck if it works for you.