Audio distortion glitch

Elliot-Jones wrote on 11/16/2019, 5:22 AM

Hey guys,

I installed Vegas Pro 16 on my new PC yesterday and today while editing a video I've had this terribly annoying problem. When I import an mp3 file into my project it turns from a song into a terrible squeaky, screeching noise. There are tutorials on youtube that tell you to turn off the so4 compound reader thing in internal preferences but that didn't work for me, I have restarted the app, deleted all of the cached application data and reset preferences but nothing seems to work. I think about a year ago I had this problem on my old pc but I don't remember how I solved it. I operate on windows 10.

Any help would be much appreciated!

Comments

Dexcon wrote on 11/16/2019, 5:33 AM

Does changing the Audio Device Type choices in Options/Preferences/Audio Device make a difference?

Make sure that you have the latest audio driver for your sound card (inbuilt or otherwise).

I all else fails, perhaps convert to wav or other as a stopgap solution.

Also, see this re a similar issue in VP17:\

https://www.vegascreativesoftware.info/us/forum/vegas-pro-17-build-353-doesn-t-handle-imported-mp3-s--117801/

Elliot-Jones wrote on 11/16/2019, 5:39 AM

I tried changing the audio device type but it didn't work, how do I check if my sound card has the latest audio driver?

Dexcon wrote on 11/16/2019, 5:59 AM

how do I check if my sound card has the latest audio driver?

It's likely that your computer's support app may provide specific info about onboard hardware such as the audio device. Once located, go on to the manufacturer's website to look for the driver download page. It may even provide an update app to advise if the audio device needs an update (for years, I've found Windows Device Manager useless for detecting driver updates)..

After one W10 update about a year ago, I had no audio at all on 2 completely different computers with different audio cards. I had to update each card to recover audio.

 

Elliot-Jones wrote on 11/16/2019, 6:54 PM

Hey Dexcon,

I could try what you have recommended, but I know I have solved this before when it happened on my laptop, and it wasn't very complicated I just don't remember what I did. Do you think there is anything else I can try?