authentication code

logan-f wrote on 12/7/2016, 2:17 PM

I am really having a difficult time getting through to somebody to obtain the authetication code for my Sony Vegas Pro 13. I am just trying to move it to another computer, but before I removed it from the old one I need to verify the output favorites. There doesn't seem to be any easy way to transfer the output favorites unfortunately. I have all of my license information, etc, but it will not allow me to finalize the install on my new computer.

All of the "forms" i have filled out on support keep redriecting me to MAGIX, but the pages fail to load as if their systems don't work or something. The forms on SCS keep rerouting me to MAGIX. Who do i contact to obtain the authentication code? Thanks

Comments

rs170a wrote on 12/7/2016, 3:42 PM

Have you tried/followed the various steps on the Tech Support page?
http://www.magix.com/us/support/technical-support/#c69706

Mike

Quitter wrote on 12/7/2016, 3:56 PM

You can install SVP 13 on the other computer without deinstalling it on the old one.
But copy and paste it on an other computer doesn't work, you need to install it.
If you have the serialnumber the additional installation and registration should be no problem.

Last changed by Quitter on 12/7/2016, 3:57 PM, changed a total of 1 times.

Camcorder: Sony CX 520 VE
Hardware:   Acer NG-A717-72G-71YD, Win 11 , i7-8750 H, 16GB, GTX 1060 6GB, 250GB SSD, 1TB HDD
NLE:  Sony Vegas Pro 13.0 Build 453
            Vegas Pro 14.0 Build 270
            Vegas Pro 21.0 Build 300

 

john-brown wrote on 12/7/2016, 4:25 PM

It seems that most of the Magix web sites are down, including Magix.com, except this site here. They are probably doing the revamping of the other web sites.

Vegas Pro 18 Edit, Vegas Movie Studio 16 Platinum, Magix Video Pro X16, Magix Movie Studio Platinum 2024, Xara Designer Pro X19, Samplitude Pro X8 Suite, Music Maker 2025 Premium, SF Audio Cleaning Lab 4, Sound Forge Pro 16 and more.

m2016 wrote on 12/7/2016, 4:45 PM

From my point of view all systems are up. Maybe some network/routing problems? What tells ping / tracert www.magix.com? Enterend on command line (cmd).

john-brown wrote on 12/7/2016, 5:29 PM

Yes, they're back now, but they weren't earlier, which may have been the problem. So try again.

Vegas Pro 18 Edit, Vegas Movie Studio 16 Platinum, Magix Video Pro X16, Magix Movie Studio Platinum 2024, Xara Designer Pro X19, Samplitude Pro X8 Suite, Music Maker 2025 Premium, SF Audio Cleaning Lab 4, Sound Forge Pro 16 and more.

logan-f wrote on 12/7/2016, 6:15 PM

i think john-brown is correct. the website seems to be back up. I was finally able to get to the page to generate an activation code- HOWEVER- it doesn't seem to accept the computer ID that I am putting in. I have tried entering both the old computer ID and the new computer id. How do i get this to generate an activation code?

 

logan-f wrote on 12/7/2016, 6:17 PM

Got it! I went back through the software and attempted the registration again and it worked. Thanks everybody!