Black Preview Screen

Jane-Bonny wrote on 7/11/2022, 6:35 PM

I have the following specs for my computer:

Operating System

  Platform: Windows 10.0 (64-bit)

  Version: 10.00.19044

  Language: English

  System locale: English

  User locale: English

 

Processor

  Class: Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz

  Identifier: GenuineIntel

  Number of processors: 12

  MMX available: Yes

  SSE available: Yes

  SSE2 available: Yes

  SSE3 available: Yes

  SSSE3 available: Yes

  SSE4.1 available: Yes

  SSE4.2 available: Yes

 

Display

  Primary: 1920x1080x32

 

Memory

  Physical memory: 65,343.0 MB

  Paging memory available: 75,071.1 MB

I am running Video Pro 19 Build 643, legally purchased from Magix in October 2021.

I am working on some digitized 8mm and Super 8 home movies. All have been introduced into my project. Some segments are out of order so I have moved them around to get them into chronological order. ONE segment will play but does not show anything except a black screen in the Preview Screen area. So far, it is the only segment of about 22 that seems to have this problem.

Comments

Former user wrote on 7/11/2022, 6:54 PM

@Jane-Bonny Hi, does the 1 file that shows black play in other media players?

Your PC -

Vegas 19 version 643
Windows 10
Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 6core
64GB RAM
Graphics card ?
Display 1920x1080

the only thing missing is your Graphics card (GPU), if you right click on the Taskbar at the bottom of your screen - Taskmanager it will show in Performance 👍

you could fill in your GPU in the list i wrote above & then go to your icon at the top, click it - My Profile, & fill in your Signature with your Vegas version, Windows version & system specs, full name of CPU, GPU, & amount of RAM etc. this will then show at the bottom of the comments 👍 (see mine & other peoples at the bottom of comments).

For your file that shows blank there's a tool called MediaInfo, download it, it's quick & free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media that you're having problems with in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here, you could do this to one that works fine also to see the difference.

PS. you could upload a screen capture of the full screen, timeline inc preview monitor using the arrow button at the top of a ew comment

Jane-Bonny wrote on 7/12/2022, 7:39 PM

My GPU is NVIDIA GeForce RTX 3080Ti.

Actually this clip was working until I moved it. Other clips APPEAR to still be working.

Former user wrote on 7/12/2022, 8:40 PM

@Jane-Bonny there's lots of tricks i'm not aware of but try going into the Project Media tab, right click - Swap Video Files & choose the bad file or further down there's Recapture All Offline Media,

 

Jane-Bonny wrote on 7/13/2022, 11:50 AM

Thanks for the help, Gid. The problem is that this project started as imported media from DVD, which contained, as one, many separate 8mm videos. Some segments were out of order, which is why I needed to move them. Replacing files would pretty much leave me, not only starting over but, having to move the same segments again.