Black Preview Screen

Jane-Bonny wrote on 8/25/2022, 4:49 PM

I am using Vegas Pro 19, Build 643 on Windows 10.

Processor            Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz   3.70 GHz

Installed RAM    64.0 GB (63.8 GB usable)

Device ID   03BF818F-FD57-4D01-B811-8D0145F0D44D

Product ID   00325-96317-27622-AAOEM

Graphics Card NVIDIA GeForce RTX 3080Ti

I imported a couple of video clips and created titles for what people are saying on the clips. I then added a couple of jpgs. They do not display on the preview screen. Furthermore, the videos have now stopped being displayed. Only the audio seems to be working.

Comments

j-v wrote on 8/26/2022, 5:03 AM

For some possible help can you show here screenshots of
- Options/Preferences/Video
- Options/Preferences/File I/O
- Help/ Check for Driver Updates

by using this button on top of your answer

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Jane-Bonny wrote on 8/26/2022, 12:36 PM

I am attaching the images you requested. I think I must have made some sort of universal change because I now see that other projects are doing the same thing.

Former user wrote on 8/26/2022, 12:52 PM

@Jane-Bonny Hi, Help driver updates is saying you need to update to 516.94, scroll down on that window it'll give you a Download option, & in File I/O you have QSV chosen not your 3080 GPU, click the dropdown & change it then restart Vegas,

j-v wrote on 8/26/2022, 1:16 PM

@Jane-Bonny
Thanks for the screenshots.
Your hardware is nearly the same as mine, only your Nvidia card is newer, but has to use the same driverversion as mine.
Also the QSV driver of your Intel graphics need to be updated.
These are my settings and I have no problems with Vegas Pro 19

If after upgraded drivers and a new start you see the same problem you need to reset the program . This will reset all options to the beginning ( and needed if you made a change by accident)
For resetting follow exactly this link for help: https://www.vegascreativesoftware.info/us/forum/faq-how-can-i-reset-vegas-pro-to-default-settings--104646/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Jane-Bonny wrote on 8/26/2022, 3:06 PM

You guys are lifesavers. I'm back in business. At least one of my videos is up to speed. If the others falter, I'll be back, but I'm optimistic.