Boris FX Primatte Studio cause Vegas pro 19 to stop working

Celly wrote on 8/31/2021, 11:01 AM

Hi,

Each time I click the Boris FX Primatte Studio plugin (which came with the Vegas 19 Pro purchase) on VideoFX "Vegas pro has stopped working" pops up.

All serial numbers have been registered and products installed correctly. I've restarted the computer but to the same outcome.

Here is the problem description;

Problem Description
   Application Name:    VEGAS Pro
   Application Version: Version 19.0 (Build 341)
   Problem:             Unmanaged Exception (0xe0434352)
   Fault Module:        C:\WINDOWS\System32\KERNELBASE.dll
   Fault Address:       0x00007FF915074ED9
   Fault Offset:        0x0000000000034ED9
 

My Computer Spec;

Processor:    Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz   3.40 GHz
Installed RAM:    16.0 GB (15.9 GB usable)
System type:   64-bit operating system, x64-based processor
Edition:    Windows 10 Pro
OS build    19042.1165

Could anyone help?

Celly

Comments

Reyfox wrote on 8/31/2021, 3:36 PM

The only thing I can think is that your iGPU isn't supported. Your CPU came out 9 years ago....

Newbie😁

Vegas Pro 22 B250 (VP18-21 also installed)

Win 11 Pro 23H2 (Build 22631.6199)

AMD Ryzen 9 5950X 16 cores / 32 threads

64GB DDR4 3200 Patriot Viper

Sapphire RX6700XT 12GB Driver: 25.12.1

Gigabyte X570 Elite Motherboard

Panasonic G9, G7, FZ300

Boris FX Continuum Complete 2025.5.1, Newblue FX Total FX360, Ignite Pro V5, proDAD Vitascene V5 Pro and Mercalli V6.

Photo_G wrote on 8/31/2021, 4:59 PM

That makes sense Reyfox...@Celly, if you go to Options > Preferences and click the Video tab, what does it say for "GPU acceleration of video processing"?

Last changed by Photo_G on 8/31/2021, 5:00 PM, changed a total of 1 times.

VEGAS Pro 19.0 (build 550) on Windows 10 Pro 21H1 build 19043.1586 & i9-10850K CPU @4900 MHz

64GB DDR4 RAM, 2TB M.2 SSD, RX 3060XC GPU @ 2000 MHz, w/12GB RAM and v512.15 Game Ready driver

Celly wrote on 9/1/2021, 11:34 AM

Thanks @Reyfox I can troubleshoot that option @Photo_G it says Optimal - Intel(R) Corporation (Inter(R) HD Graphics 4000

Photo_G wrote on 9/1/2021, 11:38 AM

Cool. If an Intel video driver update doesn't fix it, you may want to try setting this to "Off" to see if VP stabilizes.