I am posting this in "Off Topic," because it involves a product that I only use in Vegas Pro, but it is a product that is not made by Magix. I am hoping some community members may have insight that can help...

I have an ongoing annual subscription to BorisFX Continuum. They charged me again this year, but for the TWO MONTHS subsequent to that charge they have yet to provide a working license or Activation Key. The prior-year Key expired on a pre-determined date close to the subscription renewal date, which seems to be the sensible method they use for their subscription model. But they still haven't provided the new Key for the current paid year's subscription.

Furthermore, they seem not to exist on phone at either of their numbers posted on their website, and they never acknowledge nor reply to online support requests (except that their support site does show that I created the support ticket...it's just not generated any email or other response, not even the automated email acknowledgement that the ticket was created).

Has anyone ever had success in dealing with BorisFX, and can you advise how that might be done?