Brand New, Cant use, crashes

danielm wrote on 2/24/2010, 8:30 PM
Hello hopefully someone can help me here, I just installed everything for the movie studio platinum pACK, registered everything, go in to start making a movie and it constantly crashes. when i put in video and always when i try to put in music. both mp4 format (Also, how do install the update 9.0b?)

Intel i5-750
GeForce GTX-260
8G Ram

Here is one of the error messages
Vegas Movie Studio Platinum 9.0
Version 9.0b (Build 92)
Exception 0xC0000094 (integer divide by zero) IP:0x33A76729
In Module 'mcmp4plug.dll' at Address 0x339A0000 + 0xD6729
Thread: GUI ID=0xD68 Stack=0x176000-0x190000
Registers:
EAX=00000000 CS=0023 EIP=33a76729 EFLGS=00010246
EBX=109514c4 SS=002b ESP=00176d88 EBP=109513e8
ECX=00000000 DS=002b ESI=00000002 FS=0053
EDX=00000000 ES=002b EDI=00000000 GS=002b
Bytes at CS:EIP:
33A76729: F7 F1 8B 44 24 0C F7 F1 ...D: 8B C2 33 D2 4F 79 4E EB ..3.OyN.
Stack Dump:
00176D88: 00000000
00176D8C: 109514C4 108A0000 + B14C4
00176D90: 339B25E5 339A0000 + 125E5 (mcmp4plug.dll)
00176D94: 00000002
00176D98: 00000000
00176D9C: 00000000
00176DA0: 00000000
00176DA4: 109514C0 108A0000 + B14C0
00176DA8: 109514C4 108A0000 + B14C4
00176DAC: 00000000
00176DB0: 00000000
00176DB4: 109513E8 108A0000 + B13E8
00176DB8: 10951418 108A0000 + B1418
00176DBC: 001771E8 00090000 + E71E8
00176DC0: 00000000
00176DC4: 00000000
> 00176DE0: 773DF871 773C0000 + 1F871 (ntdll.dll)
> 00176DE4: 75D30816 75D20000 + 10816 (KERNELBASE.dll)
> 00176DF0: 75D30849 75D20000 + 10849 (KERNELBASE.dll)
> 00176E40: 75D55EB0 75D20000 + 35EB0 (KERNELBASE.dll)
> 00176E4C: 75D30849 75D20000 + 10849 (KERNELBASE.dll)
> 00176E50: 75C31184 75C20000 + 11184 (kernel32.dll)
> 00176E5C: 339B2DF7 339A0000 + 12DF7 (mcmp4plug.dll)
> 00176E94: 339B22B9 339A0000 + 122B9 (mcmp4plug.dll)
> 00176ED0: 7743041D 773C0000 + 7041D (ntdll.dll)
> 00176F10: 75C5C019 75C20000 + 3C019 (kernel32.dll)
> 00176F38: 00480000 00400000 + 80000 (VegasMovieStudioPE90.exe)
> 00176F3C: 00480000 00400000 + 80000 (VegasMovieStudioPE90.exe)
00176F40: 00000000
00176F44: 40490000
00176F48: 00000000
00176F4C: 00000025
> 00176F50: 00B047DA 00400000 + 7047DA (VegasMovieStudioPE90.exe)
00176F54: 000003E8
00176F58: 00000000
00176F5C: 00000000
00176F60: 00000000
> 00176FB4: 0056005C 00400000 + 16005C (VegasMovieStudioPE90.exe)
> 00176FB8: 00440049 00400000 + 40049 (VegasMovieStudioPE90.exe)
> 00176FBC: 004F004D 00400000 + F004D (VegasMovieStudioPE90.exe)
- - -
0018FFF0: 00000000
0018FFF4: 0085815B 00400000 + 45815B (VegasMovieStudioPE90.exe)
0018FFF8: 7EFDE000 7EFDE000 + 0
0018FFFC: 00000000

Comments

musicvid10 wrote on 2/24/2010, 9:09 PM
"both mp4 format"

Which version of Quicktime Player do you have installed on your machine?
danielm wrote on 2/24/2010, 9:37 PM
7.6.5 (518.40)-player

7.6.5 (1327.80) - QT version
musicvid10 wrote on 2/24/2010, 9:42 PM
Uninstall 7.6.5, download and install 7.6, and your problem should be solved. You will also have to roll back to iTunes 8. When new versions of Vegas are released, this should be addressed satisfactorily.
http://www.custcenter.com/cgi-bin/sonypictures.cfg/php/enduser/std_adp.php?p_faqid=4787&p_created=1254146741&p_sid=dZuNlLMj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9OSw5JnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9bXA0&p_li=&p_topview=1
OhMyGosh wrote on 2/24/2010, 9:42 PM
Can you give your systems specs and OS? Also, it looks like you already have the update installed? Have you ever used any other version of VMS on your machine? Cin
Eugenia wrote on 2/25/2010, 2:39 AM
Sorry, messing with the Quicktime installation won't help. It's the Main Concept decoder that's crashing, not the Quicktime one. Read the actual error message to see which DLL is failing.

.MP4 files are decoded by MainConcept on Vegas. Only if someone is to remove that DLL file then Quicktime takes over that file type inside Vegas.

However, none of this will help the user. Both Quicktime and MainConcept h.264 decoders are pretty crashy on Vegas (not AVCHD as much though because it's using a better decoder).

What you are to do with these files is to export using an intermediate codec to AVI or DNxHD MOV. I'd suggest Cineform NeoSCENE. Costs $100, but it's fast and stable (it's only unstable on some installations of Vegas Pro 9, but Pro7/8 and Plat7/8/9 are ok with it).
danielm wrote on 2/25/2010, 4:55 AM
Windows 7, specs are listed at the top
Never used this comp before yesterday, brand new out of box, setup, then installed vegas.....
danielm wrote on 2/25/2010, 4:58 AM
Its a brand new system, why would I have to pay more money, the software should work on a 64bit windows 7 machine? 8b ram, other specs listed at top
Eugenia wrote on 2/25/2010, 11:17 PM
You have to pay more money in order to use a decoder that's more stable. The problem is the various bugs on the h.264 decoders that Vegas uses. Unfortunately, it's not always in the Sony hands to fix these bugs, because often they don't own the source code to these decoders (although admittedly Sony could do a better job with Quicktime).

So you have three options, as I see it:
1. Use an intermediate format to transcode from MP4 to AVI or DNxHD MOV. It's the easiest/cheapest way to go around the h.264 instability.
2. Buy an AVCHD or HDV camcorder, and don't use MP4/MOV h.264 digirecorders/digicams. This is the most expensive solution.
3. Use another editor. This will cost you as much as Cineform NeoSCENE. If you like the usability of Vegas, it makes sense to buy a tool that transcodes to a faster and more stable format.
musicvid10 wrote on 2/26/2010, 7:52 AM
Daniel,
Can you upload a short clip of your material somewhere in its original format?
Also, what make and model camcorder does your video come from?
Thanks.
Eugenia wrote on 2/26/2010, 9:26 AM
You won't be able to reproduce the crash easily with just a small clip. You need several of them to drop in the timeline, be of some length, edit for a while. In my experience this is a very common kind of crash with MP4/MOV h.264 files (from any such h.264 digirecorder: Sanyo, Samsung, Kodak Z-series, Flip etc.). AVCHD is much more stable btw in Vegas.
musicvid10 wrote on 2/26/2010, 11:02 AM
Well, if it's a codec or source compatibility issue, it will show up right away, independent of the clip length or Vegas version. There are a number of things one could try, if the OP would be kind enough to upload a short original clip. It certainly can't hurt to try.
Eugenia wrote on 2/26/2010, 5:24 PM
>if it's a codec or source compatibility issue, it will show up right away

That would be true if it was a compatibility issue, indeed. However, the MP4/MOV formats that digirecorders shoot at, are compatible with Vegas. The problem is in the stability of these decoders. When they get pushed a bit (e.g. a few too many clips in the timeline, clips longer than 1-2 minutes each, or a bit of work in the timeline for about 10-15 mins etc), they crash. Because of my video blog I test such formats a lot from such cams, so I have seen these much-reported crashes first hand. The only way I was able to go around them was to just convert to AVI/Cineform. AVIs are more "natural", let's say, for Vegas. It's better optimized for them.