BUG? Save or Advanced-Save Crashes V21 w/Credit Roll edit

RedRob-CandlelightProdctns wrote on 12/1/2023, 3:28 PM

This is a problem I can repeat.

I have Advanced-Save enabled. Use Advanced Backup, every 5 minutes, local folder.
In my project, I'm editing a credit-roll. I noticed it doesn't auto-save until I click back into the timeline
When it goes to auto-save, it advances to 33%, I see the file in my backup folder with proper size, but never progresses past 33%
Only way to proceed is kill Vegas in task manager. Trying to clsoe (via "x") just says it would end a background process, but it still won't let me exit.

Memory looks fine. Here's what task manager shows while it's sitting there at 33%.. I noticed a whole lotta subprocesses.

Comments

RedRob-CandlelightProdctns wrote on 12/1/2023, 3:35 PM

NEW INFORMATION

Before opening the credit roll, I pressed CTRL-S and saved a few times to confirm that worked. Although it PAUSES for a second at 33%, it completes the save.

It hangs at 33%, however, while the credit roll is open (editing it), when I press CTRL-S. It's not an auto-save problem.. just saving while the credit roll is open!

RedRob-CandlelightProdctns wrote on 12/1/2023, 5:01 PM

MORE INFO: Although I saved once successfully (closing credit roll), when done with my edits and I tried again, it hung at 33%.

I searched the forum and can confirm that the "save" on Hub Explorer not on.

At the hang-point, the project has been renamed to .tmp, but no other file created yet.

RedRob-CandlelightProdctns wrote on 12/1/2023, 5:28 PM

OK.. last update... in case somehow this rings familiar to anyone or y'all have ideas...

I copied the credit roll to a blank project, and was able to edit it and save just fine. I then copied it back to the original project replacing the credit roll which was there.. and it saved. *whew*

Don't know what it is about editing the credit roll in my larger V21 project but I'm at least able to wrap up and render.

*scritches head*

wjauch wrote on 12/1/2023, 9:07 PM

I can confirm most of this. I too have been trying to troubleshoot a project, a 6 minute short film, where making changes to credit roll causes save to fail at 33% requiring task manager to kill Vegas. In my case I think also crashed at 33% saving, if I close the edited credit roll before saving. Copying the credit roll to a new empty project, or to the end of a previous 9 minute short, as a test, allowed me to save after editing the credit roll. I did not yet try copying the credit roll back to the original project.

gary-rebholz wrote on 1/8/2024, 6:23 AM

Thanks for all the details, guys. Unfortunately, we still haven't been able to repro this in house. Have you learned anything more?

RedRob-CandlelightProdctns wrote on 1/8/2024, 7:08 AM

Thanks for all the details, guys. Unfortunately, we still haven't been able to repro this in house. Have you learned anything more?

My busy season picks up in Feb and I will have many more credit rolls to test and report on!

In the meanwhile I do believe I saved the project which kept crashing on me. Happy to dig it up and submit to your team if I can reproduce the problem without requiring sending the massive amount of media too. LMK where/how to submit; never heard back from my efforts to submit but reports.

RedRob-CandlelightProdctns wrote on 1/8/2024, 7:24 AM

Thanks for all the details, guys. Unfortunately, we still haven't been able to repro this in house. Have you learned anything more?

Is there a hidden "enable debug log" feature we could turn on, which might help pinpoint where the trouble is during the save?

VEGASnate wrote on 1/12/2024, 4:07 PM

@RedRob-CandlelightProdctns thanks so much for offering! I was able to reproduce this issue today, and wrote up a bug report so that we can get it fixed.👍

RedRob-CandlelightProdctns wrote on 1/12/2024, 5:21 PM

@RedRob-CandlelightProdctns thanks so much for offering! I was able to reproduce this issue today, and wrote up a bug report so that we can get it fixed.👍

Fantastic! Thank you :)