Jet works at NewBlue, but you should contact them again directly so they the issue can be logged. Customer service at NewBlue is always top notch. Try again.
I've read on another thread it's Ati driver specific, use 13.3 or 12.10 or something like that.
I'm using the latest 13.5beta2, there is no 13.3 for my graphics card, I'll try downgrading to 12.10 but that's a pain coz Battlefield 3 will only run on 13.x now.