Can't import .MOV files - Tried everything the internet has to offer!

Liam-Taylor wrote on 2/28/2022, 9:49 AM

Hi folks, this is a real pain in the bum. For a while now I've not been able to open .MOV files in Movie Studio 17 Platinum.

I've enabled MOV in depreciated features.

I've installed those .79p HVEC codecs.

I've re-installing Quicktime as Admin.

I've tried the alternative Quicktime install as per this site's suggestion.

Any other ideas?

Comments

VEGASDerek wrote on 2/28/2022, 12:17 PM

MOV is a container, we will need a little more information about your files in order to help.

Former user wrote on 2/28/2022, 12:50 PM

@Liam-Taylor Hi, there's a tool called MediaInfo, download it, it's free https://mediaarea.net/en/MediaInfo
After downloading, right click on the media in your Windows folder, open MediaInfo, choose Text from the View option, select all, copy & paste in a comment here,

Liam-Taylor wrote on 2/28/2022, 1:26 PM

Hi @Former user thanks for that! Really appreciate it. Here's the text info....


 

General
Complete name                            : J:\DAFTAS\Footage\1004_02260925_C001.mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2005.03 (qt  )
File size                                : 845 MiB
Duration                                 : 59 s 208 ms
Overall bit rate                         : 120 Mb/s
Encoded date                             : UTC 2022-02-26 09:25:51
Tagged date                              : UTC 2022-02-26 09:25:51
Writing library                          : Apple QuickTime
com.apple.proapps.manufacturer           : Blackmagic Design
com.blackmagic-design.camera.uuid        : f3817271-cddf-443e-b75d-4c071b7e8bf8
com.blackmagic-design.camera.projectFPS  : 24
com.apple.proapps.shootingRate           : 24
com.blackmagic-design.camera.cameraType  : Blackmagic Pocket Cinema Camera 6K
com.blackmagic-design.camera.shutterAngl : 172.8°
com.blackmagic-design.camera.shutterMode : Speed
com.blackmagic-design.camera.aperture    : f4.0
com.blackmagic-design.camera.iso         : 320
com.blackmagic-design.camera.whiteBalanc : 5600
com.blackmagic-design.camera.whiteBalanc : 10
com.apple.proapps.customgamma            : com.blackmagic-design.camera.filmlog
com.blackmagic-design.camera.look.LUTNam : BMPCC4K_6K_Gen5_Natural_Rec709_v1.cube
com.blackmagic-design.camera.guides.aspe : 2.4:1
com.blackmagic-design.camera.guides.safe : 90
com.blackmagic-design.camera.firmware    : 7.3
com.apple.proapps.clipID                 : 1004_02260925_C001
com.apple.proapps.reel                   : 4
com.apple.proapps.scene                  : 1
com.apple.proapps.shot                   : 99
com.apple.proapps.isGood                 : 0
com.blackmagic-design.camera.environment : interior
com.blackmagic-design.camera.dayNight    : day
com.blackmagic-design.camera.lensType    : Sigma 18-35mm f/1.8 DC
com.blackmagic-design.camera.lensFocalLe : 18mm
com.blackmagic-design.camera.lensDistanc : 960mm to 1170mm
com.blackmagic-design.camera.projectName : Untitled
com.apple.proapps.cameraName             : 1
com.blackmagic-design.camera.colorScienc : Blackmagic Pocket Cinema Camera 6K, Color Science Gen 5
com.blackmagic-design.camera.dateRecorde : 2022:02:26
com.blackmagic-design.camera.windowedSen : 0
com.blackmagic-design.camera.detailSharp : Low

Video
ID                                       : 1
Format                                   : ProRes
Format version                           : Version 0
Format profile                           : 422
Codec ID                                 : apcn
Duration                                 : 59 s 208 ms
Bit rate mode                            : Constant
Bit rate                                 : 117 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 24.000 FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:2
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 2.359
Stream size                              : 829 MiB (98%)
Writing library                          : bmd0
Language                                 : English
Encoded date                             : UTC 2022-02-26 09:25:51
Tagged date                              : UTC 2022-02-26 09:25:51
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709

Audio
ID                                       : 2
Format                                   : PCM
Format settings                          : Little / Signed
Codec ID                                 : in24
Duration                                 : 59 s 208 ms
Bit rate mode                            : Constant
Bit rate                                 : 2 304 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Bit depth                                : 24 bits
Stream size                              : 16.3 MiB (2%)
Language                                 : English
Encoded date                             : UTC 2022-02-26 09:25:51
Tagged date                              : UTC 2022-02-26 09:25:51

Other
ID                                       : 3
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 59 s 208 ms
Frame rate                               : 24.000 FPS
Time code of first frame                 : 09:25:51:19
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2022-02-26 09:25:51
Tagged date                              : UTC 2022-02-26 09:25:51

VEGASDerek wrote on 2/28/2022, 3:47 PM

ProRes is not supported by Movie Studio.

Liam-Taylor wrote on 3/1/2022, 4:16 AM

ProRes is not supported by Movie Studio.

Sure, but I have an older laptop with Vegas Movie Studio 11 that can open the files no problem. What's up with that?

VEGASDerek wrote on 3/1/2022, 8:43 AM

ProRes is not supported by Movie Studio.

Sure, but I have an older laptop with Vegas Movie Studio 11 that can open the files no problem. What's up with that?

Movie Studio 11 came out 11 years ago, was developed by a different company, and Apple had a much different policy in regards to ProRes and Quicktime.