Can't load MOV files in Movie Studio 17 after update

Albert-Brown wrote on 7/6/2021, 1:54 AM

I have 2000 video files I can't use because of the update

Roy-Freedman wrote on 7/6/2021, 7:01 AM

I have the same problem, unable to load Mov files . Is there a solution?

EricLNZ wrote on 7/6/2021, 7:07 AM

@Albert-Brown @Roy-Freedman Post media info on one of your problem mov files. Instructions here https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Roy-Freedman wrote on 7/6/2021, 7:24 AM

j-v wrote on 7/6/2021, 7:35 AM

@Roy-Freedman and @Albert-Brown
Upgrade to build nr?????
For both place here a screenshot of your menu Options/Preferences Features like this of mine

Roy-Freedman wrote on 7/6/2021, 9:14 AM

Yes mine is the same Unchecked boxes, does this mean it will not support Apple mov files?

Roy-Freedman wrote on 7/6/2021, 9:20 AM

I looks as though this is a new option as it was not in Version 16

j-v wrote on 7/6/2021, 9:29 AM

@Roy-Freedman

Yes mine is the same Unchecked boxes, does this mean it will not support Apple mov files?

Indeed , you have to check the Quicktime box.

BTW, I was not asking to comment my question but for good help you have to answer the questions or ask how to answer if you don't know.

Roy-Freedman wrote on 7/6/2021, 10:52 AM

I checked the Quicktime box and rebooted the PC as instructed. still did not work. So I deleted the Quicktime and reinstalled the Quicktime 7.7.9 for windows and then re-booted again and it still does not work. This must be a bug in the software of Vegas and they should rectify?

j-v wrote on 7/6/2021, 10:59 AM

I'm not using mov files but can you share a short unwilling mov file on a fileserver as Dropbox, so we helpers can look what it might be?

Roy-Freedman wrote on 7/6/2021, 11:49 AM

How do I drop a video in into a dropbox?

j-v wrote on 7/6/2021, 11:59 AM

https://www.dropbox.com

EricLNZ wrote on 7/6/2021, 5:26 PM

@Roy-Freedman My understanding is that unfortunately the QT plugin got broken in the VMSP17 Build 204 issued a few months back. We are still waiting for it to be fixed.

I find VMS will open some mov files using other codecs. But if QT is needed they won't work. Mine which don't open in VMSP17 have "JPEG video format".

Max-Weinstein wrote on 7/13/2021, 11:42 PM

Same issue here... I am trying to import .mov files from my iPhone XR, but no luck with Studio 17. I actually downloaded 17 because I was having problems with Movie Studio 15 in the middle of a project. So I am now trying to open and finish the edit with 17. The file seems to open fine, but the video portions of the clips are showing offline, while the audio plays without issue. Any help would be greatly appreciated!

EricLNZ wrote on 7/14/2021, 12:43 AM

@Max-Weinstein Please post full media info not just the summary. You need to go to View/Text as per the instructions in the link I posted earlier in this thread.

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

Max-Weinstein wrote on 7/14/2021, 6:38 AM

Ah got it! Here you go...

General
Complete name : E:\YouTube\Hawaii\IMG_8416.MOV
Format : MPEG-4
Format profile : QuickTime
Codec ID : qt 0000.00 (qt )
File size : 23.1 MiB
Duration : 7 s 773 ms
Overall bit rate mode : Variable
Overall bit rate : 24.9 Mb/s
Encoded date : UTC 2021-06-06 16:26:00
Tagged date : UTC 2021-06-06 16:26:08
Writing library : Apple QuickTime
com.apple.quicktime.location.accuracy.ho : 18.201069
com.apple.quicktime.location.ISO6709 : +33.9413-118.4044/
com.apple.quicktime.make : Apple
com.apple.quicktime.model : iPhone XR
com.apple.quicktime.software : 14.4.2
com.apple.quicktime.creationdate : 2021-06-06T09:26:00-0700

Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main@L5@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 7 s 772 ms
Bit rate : 24.6 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 (29970/1000) FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 30.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Bits/(Pixel*Frame) : 0.099
Stream size : 22.8 MiB (99%)
Title : Core Media Video
Encoded date : UTC 2021-06-06 16:26:00
Tagged date : UTC 2021-06-06 16:26:08
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : hvcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 7 s 772 ms
Source duration : 7 s 825 ms
Bit rate mode : Variable
Bit rate : 197 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 187 KiB (1%)
Source stream size : 188 KiB (1%)
Title : Core Media Audio
Encoded date : UTC 2021-06-06 16:26:00
Tagged date : UTC 2021-06-06 16:26:08

Other #1
Type : meta
Duration : 7 s 773 ms

Other #2
Type : meta
Duration : 7 s 773 ms

Other #3
Type : meta
Duration : 7 s 773 ms

EricLNZ wrote on 7/14/2021, 6:53 AM

@Max-Weinstein It could be the HEVC video that's the problem. In VMS go to Options/Preferences and the File I/O tab. If Enable legacy HEVC decoding is unticked try ticking it. If it's already ticked try unticking it.

Max-Weinstein wrote on 7/14/2021, 4:18 PM

I’ve tried messing with both that checkbox and the one for QuickTime, but those haven’t worked, unfortunately…

EricLNZ wrote on 7/14/2021, 10:28 PM

@Max-Weinstein Do you have a short problem clip that you could upload somewhere like Google Drive. We could then download and try.