Cancelling the 365 VEGAS subscription

K617 wrote on 7/6/2020, 11:11 PM

Hello

I sent 3 emails requesting the cancellation of my annual subscription and I got no response. I checked 'My Contracts' page in the service center and it shows the status as 'Canceled' and it has the cancellation date written.

I am confused as to why the support team won't reply? I appreciate their fast action but I just want to make sure that everything is okay.

Thank you

Comments

Dexcon wrote on 7/7/2020, 6:21 AM

I appreciate your frustration, but the forum is primarily for users of Vegas Creative Software (VCS) products (i.e. fellow customers) who are not in a position to reply on behalf of VCS. On the positive side, it could be construed that cancellation info on My Contracts is the reply. Perhaps take a screenshot of the page to keep as proof if there is any problem in the future.

Dell Alienware Aurora 11

Windows 10 Home

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 1TB M.2 PCIe NVMe SSD

D drive: 6TB WD 7200 rpm Black HDD 3.5"

E & F drives: 2 x 2TB Barracuda HDDs 2.5"

 

K617 wrote on 7/7/2020, 7:28 AM

Thank you so much for the reply. I figured I'd ask here since the support doesn't reply.

Thanks again for the idea.