Cannot start Vegas Pro 20. How to diagnose it?

TTTT wrote on 5/17/2023, 12:30 PM

Hello, I haven't used Vegas Pro 20 for a few weeks/months. I don't think I made any changes to the computer that should be relevant for Vegas (other than the daily grind: upgrading Nvidia "studio" drivers, installing the latest Vegas Pro build (some time in April), upgrding NeatVideo for Vegas Pro, update some iZotope stuff, Windows updates... Oh and aslo maybe: I uninstalled Vegas Pro 19.)

Now when I try to start Vegas Pro 20, I see the splash screen, it starts loading stuff and then it vanished and , no Vegas.

- I tried running Vegas again: same thing

- I checked Windows > Event Viewer > Windows Logs > Applications : nothing

- Checked "[user files] > AppData > Local > Magix > ErrorReport" and "[user files] > AppData > Local > VEGAS Pro> ErrorReport" : nothing recent there

- I see that 12 files have be updated in "[user files] > AppData > Local > VEGAS Pro > 20.0" : but I'm not sure where I should look at.


I don't remember if Vegas Pro has other more straightforward error logs.

Last changed by TTTT

Updated on 2022-01-18, some things may change

MAIN COMPUTER

System:

CPU: AMD Threadripper 2950x

GPU: Nvidia Geforce GTX 1080 Ti - Drivers on 2022-01-18: "Studio Drivers" 30.0.15.1109, 2021-12-29

RAM: 32 GB

Drive (for OS) : Samsung 980 Pro NVMe 2 TB

Drives (for performance) : Samsung 980 Pro NVMe 2 TB + Samsung 970 Pro nVME 1 TB

Drive (for storage) : Western Digital Gold 12 TB

Extra drives (for archives) : 4x SATA "cold" swap slots

MB: AsRock X399 Taichi

OS: Windows 10 Pro x64 19043.1466

Monitors: 3

Monitor used as colour reference: Asus ProArt PA329 (UHD 4K)

Secondary monitor: BenQ (UHD 4K) monitor that was supposed to have accurate colours, but after they replaced it twice, it looks like a different series and colours aren't that good.

Third monitor: Old Sony TV (Full HD) (approx. 10 years old)

Extra soundcard: Asus Xonar Essence STX

Extra soundcard (usually off): M-Audio Air 192|14

Vegas Related Software

Current version of Vegas Pro : 19.0 (Build 458)

Ignite Pro (full plug-in suite), NeatVideo

SECONDARY COMPUTER (often used as rendering maching)

CPU: Intel i7 6700k

GPU: Nvidia Geforce GTX 980

RAM: 32 GB

Drive (for OS): Samsung 850 Pro 512 GB

Drive (for storage): Westen Digital Black 6 TB (likely an "old" one)

Drive (for performance): Samsung 850 Pro 512 GB

Extra drives (for archives) : 4x SATA "cold" swipe slot

OS: Windows 10 Pro x64 19043.1466

Monitor: LG Flatron E2342

Vegas Related Software

(Same as for main computer)

 

Comments

j-v wrote on 5/17/2023, 12:36 PM

There was a problem with Versions 19 and 20 after mai 3.
To overcome this there are new builds.
See here the one for Vegas 20 : https://www.vegascreativesoftware.info/us/forum/vegas-pro-20-build-403-general-thread--140737/

met vriendelijke groet
Marten

Camera : Pan X900, GoPro Hero7 Hero Black, DJI Osmo Pocket, Samsung Galaxy A8
Desktop :MB Gigabyte Z390M, W11 home version 24H2, i7 9700 4.7Ghz,16 DDR4 GB RAM, Gef. GTX 1660 Ti with driver 566.14 Studiodriver and Intel HD graphics 630 with driver 31.0.101.2130
Laptop  :Asus ROG Str G712L, W11 home version 23H2, CPU i7-10875H, 16 GB RAM, NVIDIA GeForce RTX 2070 with Studiodriver 576.02 and Intel UHD Graphics 630 with driver 31.0.101.2130
Vegas software: VP 10 to 22 and VMS(pl) 10,12 to 17.
TV      :LG 4K 55EG960V

My slogan is: BE OR BECOME A STEM CELL DONOR!!! (because it saved my life in 2016)

 

Petersson wrote on 5/17/2023, 4:32 PM

The weird thing is that many of us never got the 'warning e-mail' about this bug.

What I understand from others is that a mail was send, with a notice about this severe bug.

But me, myself and also I did never receive it (and I am a customer way back to 1993 I think, with the exact same mail I used to buy Sound Forge (Windows 3.11) than).

Yeah, I know the bug is about Vegas 19 / 20, but I mean : they do have my credentials...