Canon 1DX HEVC files not importing correctly

Franklin wrote on 2/24/2020, 7:58 AM

Hi,

Please help/advise

I'm trying to import a video file from a 1DX camera but the colors are all wrong and I don't know why. According to specs Movie Studio supports HEVC/h.265 files but this is what is happening to me:

I'll send Media Info if that helps solve this.

Geral
Nome completo                            : C:\Users\Franklin\Desktop\Animator\1DX\IMG_0510.MP4
Formato                                  : MPEG-4
Perfil do formato                        : Base Media / Version 2
ID do Codec                              : mp42 (mp42/hvc1/CAEP)
Tamanho do ficheiro                      : 611 MiB
Duração                                  : 4 min 42s
Taxa de Bits Total                       : 18.1 Mb/s
Data da codificação                      : UTC 2020-02-23 15:13:25
Etiquetado dia                           : UTC 2020-02-23 15:13:25

Vídeo
ID                                       : 1
Formato                                  : HEVC
Formato/Info                             : High Efficiency Video Coding
Perfil do formato                        : @L4.1@High
ID do Codec                              : hvc1
ID do Codec/Info                         : High Efficiency Video Coding
Duração                                  : 4 min 42s
Taxa de bits                             : 17.8 Mb/s
Largura                                  : 1 920 pixels
Altura                                   : 1 080 pixels
Proporção da imagem                      : 16:9
Modo de taxa de frames                   : Constante
Taxa de frames                           : 25.000 FPS
Espaço de cor                            : YUV
Subamostragem de saturação               : 4:2:2
Profundidade de bits                     : 10 bits
Bits/(Pixel*Frame)                       : 0.344
Tamanho da faixa                         : 601 MiB (98%)
Idioma                                   : Inglês
Data da codificação                      : UTC 2020-02-23 15:13:25
Etiquetado dia                           : UTC 2020-02-23 15:13:25
colour_range                             : Full
Cores primárias                          : BT.709
Coeficientes matriz                      : BT.709

Áudio
ID                                       : 2
Formato                                  : AAC
Formato/Info                             : Advanced Audio Codec
Perfil do formato                        : LC
ID do Codec                              : mp4a-40-2
Duração                                  : 4 min 42s
Modo da taxa de bits                     : Constante
Taxa de bits                             : 256 kb/s
Canal(s)                                 : 2 canais
Posições de canal                        : Front: L R
Taxa de amostragem                       : 48.0 kHz
Taxa de frames                           : 46.875 FPS (1024 SPF)
Modo de compressão                       : Com perdas
Tamanho da faixa                         : 8.54 MiB (1%)
Idioma                                   : Inglês
Data da codificação                      : UTC 2020-02-23 15:13:25
Etiquetado dia                           : UTC 2020-02-23 15:13:25

Outro
ID                                       : 3
Tipo                                     : Time code
Formato                                  : QuickTime TC
Duração                                  : 4 min 42s
Código de tempo do primeiro frame        : 00:06:45:21
TimeCode_Striped/String                  : Sim
Idioma                                   : Inglês
Data da codificação                      : UTC 2020-02-23 15:13:25
Etiquetado dia                           : UTC 2020-02-23 15:13:25
Modo da taxa de bits                     : CBR

EDIT:

Just found out in this four multi camera recording that the color depth is the only thing different in this camera.

Appreciate any help.

Comments

j-v wrote on 2/24/2020, 8:57 AM

That is not normal for common HEVC.
Hard to tell you what the reason is because we know nothing about your used hardware/ location of the files/ projectproperties/and so on.
Look here how to provide the needed info: https://www.vegascreativesoftware.info/us/forum/important-information-required-to-help-you--110457/
I you are able to upload a small file to a cloudservice from where we can download that file unharmed and look how the file behaves on our installations, is that maybe a big help.

Franklin wrote on 2/28/2020, 2:31 PM

Hi,

I've made some tests today with the same camera, you can access those files here:

https://drive.google.com/open?id=1CfthVyWfH4TiqCnj6wH1i379s-67ZRWg

I've tried with different compressions but the result is the same. Here you can see at left how the image should look playing in VLC and at right how it looks inside Movie Studio 16.

I'm using Movie Studio 16 Platinum (Build 175) on Windows 7 64bit. This only happens with files produced with this particular camera using HEVC. Everything works perfectly with other cameras on MOV or MP4.
Please, help.

EricLNZ wrote on 2/28/2020, 4:46 PM

Did you previously have an earlier build of VMS16 such as Build 142 and if so did this handle the files correctly? I ask because you are using Win 7 and the latest builds need Win 10. Whilst the recent builds will work with Win 7 not everything will perform correctly.

Franklin wrote on 2/28/2020, 5:37 PM

No. My previous version was VMS15 which I didn't use that much because it was problematic (crashed a lot) so instead I've been using VMS14. Just recently I've updated to VMS16 and everything was working fine, and still is, until someone send me this HEVC files. I already converted this files to h.264 codec so I can edit this work. But there's something wrong somewhere and I would like to know what so I can fix it in the future. I'll try to install VMS16 in a Win 10 machine and see if that works.

Thanks.

Franklin wrote on 3/4/2020, 2:34 PM

Has anyone tried my files above? Does it happen to you?

I've tested on Win 10 but the same thing is happen. I start to think this is a bug but no one is reporting it. The chances of someone is using files from a $7k camera on Movie Studio are residual perhaps.

KenB wrote on 3/5/2020, 2:09 AM

Yes it is the same for me, colours all wonky.

Here are the media properties in VMS 16 Platinum build 175

General
  Name: A38I3407_IPB_Light.MP4
  Folder: D:\Users\Ken\Videos\Test
  Type: Intel HEVC
  Size: 25.38 MB (25,989,392 bytes)
  Created: Thursday, 5 March 2020, 7:03:02 PM
  Modified: Thursday, 5 March 2020, 7:03:05 PM
  Accessed: Thursday, 5 March 2020, 7:03:05 PM
  Attributes: Archive

Streams
  Video: 00:00:11.520, 25.000 fps progressive, 1920x1080x32, HEVC
  Audio: 00:00:11.476, 48,000 Hz, Stereo, AAC

ACID information
  ACID chunk: no
  Stretch chunk: no
  Stretch list: no
  Stretch info2: no
  Beat markers: no
  Detected beats: no

Other metadata
  Regions/markers: no
  Command markers: no

Media manager
  Media tags: no

Plug-In
  Name: mxhevcplug.dll
  Folder: C:\Program Files\VEGAS\Movie Studio Platinum 16.0\FileIO Plug-Ins\mxhevcplug
  Format: Intel HEVC
  Version: Version 1.0 (Build 8532)
  Company: MAGIX Computer Products Intl. Co.

Ken.

KenB wrote on 3/5/2020, 3:35 AM

Just tried it in Vegas Pro 17 (build 421) and that crashes when I try to load your video. Windows 10 Films & TV and Media Player won't play it. But VLC plays it correctly.

Ken.

j-v wrote on 3/5/2020, 4:20 AM

When I load the file on laptop or desktop I think that I see the same as OP: a green and a blue band that should not be there, while it plays well (I think) in VLC player.