**IMPORTANT!** - INFORMATION REQUIRED TO HELP YOU

Nick Hope wrote on 2/19/2018, 1:10 AM

A - SEARCH FIRST

  1. Search This Site
    This forum goes back to 1999, so limit the dates of results using the Search Options. This link will lead you to an example search for posts from the past year.
  2. Search This Site On Google
    Precede your search with "site:www.vegascreativesoftware.info" and use the date options under "Tools". This link will lead you to an example site search for the past year.
  3. Read the FAQs & Troubleshooting Guides
  4. Read the Known Issues

If you can't find a solution for your issue then please comment on an appropriate existing thread, or start a new one. For technical issues, include the following information:

B - ESSENTIAL INFORMATION

  1. VEGAS Version & Build
    e.g. "Version 15.0 (Build 261)". Find this information from "About..." on the "Help" menu.
  2. Windows Edition & Version
    e.g. "Windows 10 Pro version 1607". Find this information by searching Windows for "About your PC".
  3. Camera/App that created your footage
    The camera model or application that recorded your footage. Include the version. e.g. "iPhone 8 Plus", "GoPro HERO6 Black", "Mirillis Action! 2.8.2".
  4. Your Delivery Destination
    e.g. YouTube, self-hosted web video, DVR/USB drive for TV, DVD, Blu-ray. If it's for DVD or Blu-ray, what territory is it for display in?
  5. Exact symptoms of your problem
    Screenshots or screen recordings can help. Use this button to upload images or videos with your post: You can also embed a YouTube video in the forum by just posting the link.
    Does the issue appear when playing your timeline, or only in rendered videos?

C - YOU WANT A QUICK ANSWER?

In many cases you will be asked for this information, so it can help everyone if you provide it "up-front" with your post:

  1. MediaInfo Report for your source footage
    See this post for instructions.
  2. VEGAS Pro File Properties for your source footage
    Instructions are with the MediaInfo instructions.
  3. A Sample File
    Share a sample of your source footage on a cloud service such as Dropbox, Google Drive, OneDrive, mega.nz, wetransfer.com or mediafire.com, so others can test it. Do not upload it to the forum because it will be re-encoded.
  4. Graphics Card Model
    e.g. "AMD Radeon RX 580", "NVIDIA GeForce GTX 1070".
  5. Graphics Card Driver Version
    Find driver information for NVIDIA or AMD. Or see Windows Device Manager > Display Adapters > [YourGPU] > Driver. Or do this.
  6. Status of GPU acceleration of video processing
    Is it ON or OFF? Which GPU? See Options > Preferences > Video.
  7. Project Properties
    A screenshot of your Project Properties, like this:
  8. Render Settings
    If you have a rendering issue, what are your rendering settings? A screenshot of your rendering Custom Settings window can help:
  9. More information about your PC
    CPU, RAM, type of drives etc.. It is a good idea to add this information in your forum profile or signature.


A Support Request can be submitted here: https://support2.magix.com/customer/en/vegas/form Include as much detailed information about the issue as you can.

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