Crash causes loss of license (Error -59)

Burn7 wrote on 12/30/2021, 11:27 PM

Hello, I recently purchased an upgrade (14 to 19) and have run into some very strange issues while trying to use the software. When first starting the software, it immediately BSOD'd my device with "Bad_Pool_Caller". Alright, no sweat. Typically that's a driver problem.

Update all my drivers, reinstall Vegas (just in case!) and try again. Vegas actually starts this time, but upon using one of the Boris FX plugins for the first time it immediately crashes to desktop. Alright, that's fine too. I'm used to crashes. 14 would crash all the time until I got it set up properly (I'd have to remove any GPU acceleration/encoding which is fairly typical from what I've read). Upon restarting Vegas once more, it BSOD'd once again with "Bad_Pool_Caller". Which is... weird.

Restart, double-check all my drivers, we're up to date on everything.

Try starting Vegas again and I get "Error -59: There is no license to use this software". After some quick googling, the solution to this particular issue is to uninstall/reinstall Vegas. So I did. I also uninstalled all the extra plugins because I've read they can cause additional instability. Which SUCKS because they seem cool, but if I can just get Vegas working properly I'll be happy.

Uninstall all the plugins and extra stuff, reinstall ONLY Vegas. Run Vegas, it boots up just fine. Go into the preferences, remove EVERY POSSIBLE GPU RENDERING OPTION UNDER THE SUN to prevent further crashes (I had to do this in 14 as well and it worked great afterwards with 0 crashes ever since). Manually use File > Exit knowing that if it crashes again it may not save what I've just done in the preferences.

Go to open Vegas again... BSOD. Restart device, attempt opening Vegas, "Error -59: There is no license". Uninstall Vegas, Reinstall Vegas, works for 5 minutes, crashes because I hadn't changed the GPU rendering option yet. Attempt open again, BSOD again. Restart device "Error -59: There is no license".

So I'm stuck in this perpetual loop now of uninstalling/reinstalling Vegas due to a license loss problem. Oh, and also IT BSOD'S MY ENTIRE MACHINE EVERY TIME I OPEN IT FOR THE SECOND TIME. Never the first time though! It runs after reinstalling it manually, right up until either I manually exit the program or it crashes because of the damn GPU renderer that I can't turn off since that option requires a restart.

Just for clarity's sake, here's the loop:

- Install Vegas
- Run Vegas (It runs at this point)
- Close Vegas (either on my own or via crash)
- Run Vegas again
- BSOD ("Bad_Pool_Caller")
- Restart computer
- Attempt to run Vegas again
- Receive "Error -59: There is no license"
- Uninstall Vegas
(Loop back to beginning)

I've recreated this issue 4 times now with the BSOD happening every single time. I have already triple-checked every single one of my drivers (which are all up to date) and this BSOD has only ever occurred upon running Vegas a 2nd time, never from any other program and never under any other circumstances.

I'm NOT willing to reinstall Windows for this software if that ends up being a suggestion as I have no reason to believe outside of this software that could potentially be the issue. I am able to render GPU-heavy Blender scenes, run any recently released game I try and can render huge multitrack audio files in Reaper with massive amounts of plugins with 0 issues. I'm able to have my system under fairly heavy load pretty consistently with no issues and have never experienced a BSOD on this build until now.

Any help would surely be appreciated as I'd really like to be able to use the software proper.

This is Vegas 19 v458 with no additional plugins running on Windows 10 21H2.
I have an AMD Ryzen 7 3700x @3.59GHz with 32MB of RAM and a NVIDIA 1070TI, hopefully some of this information helps.

Comments

Dexcon wrote on 12/30/2021, 11:59 PM

Re error code 59, the Vegas Help Centre provides the following information - https://www.vegascreativesoftware.info/us/support/article/troubleshooting-error-59-16xx-and-account-already-exists--537/

It recommends some extra steps other than just uninstalling and re-installing.

You might also want to use the forum's search function using 59 as the keyword to search as there have been quite a few posts about this error code over the years. There may be another suggestion there if the above Help Centre suggestion doesn't help.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Burn7 wrote on 12/31/2021, 11:06 AM

Appreciate the suggestion! I'll check it out, test some things and get back to you!