Crashes when I try to add an MP4

Ralph-Barlow wrote on 7/31/2020, 12:48 PM

I am trying to add an MP4 file to my project. As soon as I click on the file (after "add media"), I get the message "Movie Studio Platinum has stopped working". The error messages I get are:

Extra Information
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\fileio_x64.log
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\dx_video_grovel_x64.log
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\svfx_video_grovel_x64.log
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\ocio_x64.log
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\dx_grovel_x64.log
File: C:\Users\RalphBarlow\AppData\Local\Movie Studio Platinum\17.0\gpu_video_x64.log
File: \\barlownas\multimedia\Videos\Ach Herr\Ach Herr3.vf

Problem Description
Application Name: Movie Studio Platinum
Application Version: Version 17.0 (Build 143)
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Fault Address: 0x00007FFB826C09F0
Fault Offset: 0x00007FFB826C09F0

Fault Process Details
Process Path: C:\Program Files\VEGAS\Movie Studio Platinum 17.0\MovieStudioPlatinum170.exe
Process Version: Version 17.0 (Build 143)
Process Description: Movie Studio Platinum
Process Image Date: 2020-04-13 (Mon Apr 13) 08:47:12

I have only just purchased this program and am not very impressed so far....this is my first project and it won't even open a simple video taken with my ipad!

Many thanks in advance for any help you can offer.

Comments

Ralph-Barlow wrote on 7/31/2020, 12:55 PM

In case it helps, I've analysed the file I'm trying to import using media info and the return is shown below:

General
Complete name : \\barlownas\multimedia\Videos\Ach Herr\srd.MP4
Format : MPEG-4
Format profile : Base Media / Version 2
Codec ID : mp42 (mp41/mp42/isom)
File size : 43.8 MiB
Duration : 2 min 3 s
Overall bit rate : 2 978 kb/s
Encoded date : UTC 2020-07-31 15:38:44
Tagged date : UTC 2020-07-31 15:40:28

Video
ID : 2
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 2 min 3 s
Bit rate : 2 912 kb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Variable
Frame rate : 29.970 FPS
Minimum frame rate : 28.571 FPS
Maximum frame rate : 31.579 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.105
Stream size : 42.9 MiB (98%)
Title : Core Media Video
Encoded date : UTC 2020-07-31 15:38:44
Tagged date : UTC 2020-07-31 15:40:28
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 1
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 2 min 3 s
Source duration : 2 min 3 s
Bit rate mode : Constant
Bit rate : 64.0 kb/s
Channel(s) : 1 channel
Channel layout : C
Sampling rate : 44.1 kHz
Frame rate : 43.066 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 947 KiB (2%)
Source stream size : 947 KiB (2%)
Title : Core Media Audio
Encoded date : UTC 2020-07-31 15:38:44
Tagged date : UTC 2020-07-31 15:40:28

j-v wrote on 7/31/2020, 3:00 PM

That file has variable framerate, a thing Vegas don't like but with you it is not too much difference so it must play in VMSP 17.

Is your hardware meeting the specs for the program"
What is your hardware?

To look with such a file on our installations you need to upload such a small file to a cloudserver, so we are able to download the original file.
Maybe Handbrake can transfer this type of file to a mp4 with staedy framerate.

Ralph-Barlow wrote on 7/31/2020, 3:52 PM

This is the file I am trying to import.

j-v wrote on 7/31/2020, 4:25 PM

That's a transferred file by this website and not an original file.
Not acceptable for trying out.
You have to provide a link to that file placed on a cloudservice

Ralph-Barlow wrote on 7/31/2020, 4:35 PM

Sorry, j-v, I didn't read what you wrote properly! Is this better: https://sothechildmaylearn-my.sharepoint.com/:v:/g/personal/ralph_barlows_online/ESXLZzccsd5GoDWfF1qC52YBT3x4XIdngWKD5W7z44NYJw?e=PKvp3r

Jack S wrote on 7/31/2020, 5:21 PM

@Ralph-Barlow I've downloaded your file and added it to Movies Studio 17 Platinum with no problem. So, whatever the problem is, it's not the software.

Try doing a full reset and see if that cures it. Hold the Shift and Ctrl keys down whilst double-clicking on the desktop icon. Select Clear cache when prompted. Most custom settings will require re-establishing after this operation.

Hendrix wrote on 8/4/2020, 6:16 PM

I had the exact same problem. I would wager that it is the software because I fixed it by disabling the so4 compound reader for AVC by turning the value to 'FALSE' instead of 'TRUE' in SHIFT-CLICK-->Preferences--> Internal menu. The file I disabled is part of MS 17, so therefore the problem is with MS 17 in my opinion.

Of course that didn't fix it from crashing when I try to customize rendering options. That is hopefully going to be dealt with in another thread.