crashing

Paul-Taylor wrote on 1/22/2021, 4:31 AM

I recently upgraded to v 17. I'm using an Asus laptop. Initially nothing was showing in the preview window but that problem was resolved by disconnecting from my displaylink dock and using the laptop screen only.

Just as I was getting slightly proficient with the programme I hit a new killer problem: constant crashes. Following a suggestion from Derek at Movie Studio Zen I've deleted all cache. I then started up again and within 5 minutes it crashes again. I am always just performing basic tasks on thet imeline when it happens. I am using mp4 clips that I have downloaded from youtube. There are a few different clips. Could that be the problem?

I've checked for updates to the programme. There are none. Checked windows updates too. Tried to check for graphics drivers with Intel - they directed me to Asus, checked with Asus and everything is up to date.

 

I've been trying to think and the only change that I've made recently is that I've been including clips downloaded using the 4k downloader rather than the ones I've got previously via AVC. The other thing that I've only just started doing is using the clipper function in Movie Studio.

A couple of times when it has happened it has invited me to send error reports and I've sent these, but most times this is not offered as an option.

Machine:

Myu CPU is: Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz   1.99 GHz
Graphics card: Intel UHD Graphics 620
RAM: 8GB
Windows: 10 Pro 20H2

I have just installed Movie Studio Platinum 17, Build 204.

GPU acceleration is on, with the graphics card selected.

Comments

j-v wrote on 1/22/2021, 5:09 AM

In the specs for this program you can read that the amount of RAM has to be doubled or redoubled

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Marten

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Paul-Taylor wrote on 1/22/2021, 5:24 AM

Just to add to this.. following a response from support about a suggested troubleshooting step, I turned off GPU acceleration and set Dynamic RAM Preview to "0". It then seemed to be working okish for a long time - about 10 minutes. But then it just suddenly shut itself down once again.