Demo Problem

NickM wrote on 12/27/2002, 9:01 AM

I just installed Vegas Video 3.0 demo, and regret it. There is now a 1.5 inch "band" that runs vertically down my flat-screen Dell monitor. It's hard to describe the colour--everythig under the band is somewhat distorted and off-colour. It's a problem in the monitor--it appears no matter what computer I have it hooked up to. Turning off the monitor, restarting, ect... none of it fixes the problem. Anyone else ever have this happen? Thanks,
Nick

Comments

Tyler.Durden wrote on 12/27/2002, 9:09 AM

Hate to say it, but it sounds like a coincidence...

I had a display go bad like that in my first sony laptop, and they replaced it with a newer laptop (since the part was stuck in shipping).

Not Vegas at fault, I'll wager...

HTH, MPH

NickM wrote on 12/27/2002, 9:14 AM

Thanks for the instant reply. But how would I convince Dell that after installing Vegas (like almost instantly while running the install--I never even tried the demo) that the programme is not at fault? Any idea WHY this happened? Did it happen to you after installing Vegas?
Nick

rextilleon wrote on 12/27/2002, 9:22 AM

Don't panic---this has nothing to do with Vegas---call Dell and report a display problem---dont tell them it happened after you installed Vegas because they will use that as an excuse. It was a coincidence---this software is rock solid and I have never heard of it causing your kind of problem

Tyler.Durden wrote on 12/27/2002, 9:43 AM

My problem did not happen after installing Vegas.

A quick peek at the Dell support forums tells me this is not totally uncommon, and probably unrelated to Vegas.

HTH, MPH

NickM wrote on 12/27/2002, 10:08 AM

Thanks a bunch. We'll see what my friend at Dell will do for me. But-- whoo!! Looking forward to purchasing Vegas Video...
Nick