Comments

Dexcon wrote on 9/13/2021, 9:59 PM

Deprecated Features was not a Preferences tab option in Vegas Pro16. Vegas Pro 17 was the first Vegas Pro version to get the Deprecated Features tab.

Others on the forum will be able to better advise, but I seem to recall that QuickTime was needed to be installed in order to get .mov files to play

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Wayne-C wrote on 9/13/2021, 10:18 PM

Hmm, that would explain that. What's odd is that I can partially import the files,but while the audio comes in fine the video is just a green screen. Hopefully someone else knows my solution in 16! Thanks @Dexcon

RogerS wrote on 9/13/2021, 11:12 PM

It's not odd, it just means the video isn't supported. Install Quicktime for certain older formats but that won't help you here.

If it's a newer format that VP 16 doesn't support (your camera is newer than your editing software) you need to transcode to another format it does support. What's in the .mov is what matters.

Wayne-C wrote on 9/13/2021, 11:30 PM

I just upgraded to 19, and enabled Quicktime in the Deprecated Features tab, restarted, and imported my mov files, but now the video is just blank, while the audio is perfectly imported. Any ideas what went wrong? Thanks!

EricLNZ wrote on 9/13/2021, 11:53 PM

Not all mov files are equal. What's in them? Media info please. Instructions here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

RogerS wrote on 9/14/2021, 12:03 AM

Enabling Quicktime does nothing here as I mentioned.

In VP 19, go to preferences/ file io and reset to defaults or uncheck legacy AVC and legacy HEVC decoding. This definitely works if you have an Intel CPU with iGPU but may not work with some other GPUs (search for past threads on this).

As Eric requested if you can provide MediaInfo we can give you better info. I have IPhone DolbyHDR, IPhone 12 HEVC and FilmicPro Iphone files here and all load in VP 18 and 19.

Wayne-C wrote on 9/14/2021, 8:34 AM

Thanks @EricLNZ and @RogerS. I tried the default reset in File I/O but that didn't start showing the video track. But oddly, my layout view suddenly switched from black (which was default upon first open) to a more traditional gray and charcoal mix, and the mov file in the bi went from a standard video thumb with the play arrow to the green screen I was seeing in VP 16. As for the type of mov, I can't find any of the details you note RogerS, but I can say I have an iPhone 12 set to "most compatible", and I shot in 720. EricLNZ I couldn't open that link you sent. Thanks again gents!

RogerS wrote on 9/14/2021, 8:42 AM

You can see how do supply MediaInfo here: https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

or just download MediaInfo and cut and paste the text it gives you: https://mediaarea.net/en/MediaInfo

Most compatible should be h.264 AVC which works in Vegas (or should work).

File i/o has no effect on layout.

If legacy AVC or HEVC is enabled you'll get that green screen.

What is your CPU?
What is your GPU? You can go to help/driver update and share a screenshot (and update any recommended drivers while you are at it)

Dexcon wrote on 9/14/2021, 8:54 AM

I think that the MediaInfo link given by EricLNZ has very recently changed (as in the last few days) ... it is now https://mediaarea.net/en/MediaInfo from a Google search.

From from many posts over many years, video from iPhones and Samsung phones is almost always recorded in Variable Frame Rate (VFR), something with which Vegas Pro is not comfortable. When this occurs, the usual advice on the forum over the years has been to convert your VFR video to Constant Video Rate (CFR) via a transcoder such as the free Handbrake - https://handbrake.fr/ .

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

Wayne-C wrote on 9/14/2021, 8:54 AM

Thanks again gents... here's the mediainfo screenshot... going to grab the CPU/GPU info now

Dexcon wrote on 9/14/2021, 8:58 AM

@Wayne-C  ... in MediaInfo, please use the text or tree views which provides way more detailed info.

Cameras: Sony FDR-AX100E; GoPro Hero 11 Black Creator Edition

Installed: Vegas Pro 15, 16, 17, 18, 19, 20, 21 & 22, HitFilm Pro 2021.3, DaVinci Resolve Studio 19.0.3, BCC 2025, Mocha Pro 2025.0, NBFX TotalFX 7, Neat NR, DVD Architect 6.0, MAGIX Travel Maps, Sound Forge Pro 16, SpectraLayers Pro 11, iZotope RX11 Advanced and many other iZ plugins, Vegasaur 4.0

Windows 11

Dell Alienware Aurora 11:

10th Gen Intel i9 10900KF - 10 cores (20 threads) - 3.7 to 5.3 GHz

NVIDIA GeForce RTX 2080 SUPER 8GB GDDR6 - liquid cooled

64GB RAM - Dual Channel HyperX FURY DDR4 XMP at 3200MHz

C drive: 2TB Samsung 990 PCIe 4.0 NVMe M.2 PCIe SSD

D: drive: 4TB Samsung 870 SATA SSD (used for media for editing current projects)

E: drive: 2TB Samsung 870 SATA SSD

F: drive: 6TB WD 7200 rpm Black HDD 3.5"

Dell Ultrasharp 32" 4K Color Calibrated Monitor

 

LAPTOP:

Dell Inspiron 5310 EVO 13.3"

i5-11320H CPU

C Drive: 1TB Corsair Gen4 NVMe M.2 2230 SSD (upgraded from the original 500 GB SSD)

Monitor is 2560 x 1600 @ 60 Hz

RogerS wrote on 9/14/2021, 9:02 AM

This doesn't look like compatibility mode for the iPhone 12, this is high efficiency (HEVC). Enabling legacy HEVC in Vegas will break playback of these files giving you a green screen. Double-check your phone's settings.

Tutorial:

Wayne-C wrote on 9/14/2021, 10:19 AM

Thanks again gents... before I work my way through newer replies, here's my PC properties:
Device name    EditingBook
Processor    Intel(R) Core(TM) i7-4702MQ CPU @ 2.20GHz   2.20 GHz
Installed RAM    16.0 GB
Device ID    B43E7832-968B-4790-89DB-AB64D24E8201
Product ID    00326-10000-00000-AA421
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

 

Wayne-C wrote on 9/14/2021, 10:25 AM

Here's the mediainfo screenshot in tree/text view

Wayne-C wrote on 9/14/2021, 10:29 AM

@RogerS, I'm definitely set to Most Compatible in my iPhone settings. Is this what I want for future videos I shoot? Forgive my confusion, but you're saying I don't want Legacy HEVC enabled, correct? Thanks!

RogerS wrote on 9/14/2021, 8:12 PM

Instructions for MediaInfo

Open your file with it, and switch it to text view ("View" > "Text"): Highlight all the text in the window, copy it and paste it in your forum post. You can put it in a code block using the blue < > brackets above the input window.

HEVC is not the most compatible mode for the Iphone 12, ergo you are not setting the phone as you think you are.

You do not want legacy HEVC checked.

Your CPU is old and uses the Intel® HD Graphics 4600 which is no longer supported in Vegas, so you won't get the benefit of greater decoding compatibility that the HD 530 and newer integrated graphics have. Still the file *should* open.

Wayne-C wrote on 9/14/2021, 8:33 PM

Thanks @RogerS, Yeah, this PC is 6 years old. The mov files open, but it's still just audio with just a green screen rather than video. I'll have to replace it soon. If anyone has any ideas, even if it's just to set my phone to work around this, I'm all ears!

RogerS wrote on 9/14/2021, 8:55 PM

See the YouTube video above for IPhone settings and switch to AVC.

Try changing the decoder to use on file i/o to all the possible choices and see if it helps.

If that all fails you need to transcode (which is a good idea anyway for variable framerate footage) and can use a free program like Handbrake above.

Wayne-C wrote on 9/14/2021, 10:06 PM

Will do @RogerS. Thanks again!