Does Vegas Pro 17 have a Problem with igdrclneo64.dll errors?

Kevin-vonDuuglas-Ittu wrote on 1/16/2020, 2:41 AM

I am a regular and satisfied user of Vegas Pro 16 (in fact I've used the Vegas series for years and years), but decided it might be nice to upgrade. I purchased Vegas Pro 17 last week, installed it on my Dell desktop and upon opening the program I received the "igdrclneo64.dll" error, the program crashing. It crashed multiple times before I contacted support.

The Error Details read as:

Application Name: VEGAS Pro

Application Version: Version 17.0 (Build 387)

Problem: Unmanaged Exception (0xc0000005)

Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\c0315687.inf_amd64_374fae4a4c5ce87a\amdocl64.dll

Fault Address: 0x00007FF8BFF72F98

Fault Offset: 0x0000000000222F98

Fault Process Details

Process Path: C:\Program Files\VEGAS\VEGAS Pro 17.0\vegas170.exe

Process Version: Version 17.0 (Build 387)

Process Description: VEGAS Pro

I then went to my graphics card and updated my Radeon driver, and updated Windows to the latest version, but it produced no solution.

I contacted Magix support, letting them know that I have a Windows 10 Home machine (Processor Intel i7-6700) with AMD Radeon Graphics Processor R9 360. They then sent me back what likely was a cut-and-paste response letting me know that the problem is with my NVidia graphics card, with links to different ways I can uninstall/reinstall drivers, etc, that may help with the problem. The difficulty is, I'm not super computer literate, and really have no confidence in my ability to execute the kinds of work arounds in those forum links, but worse, unless I have it completely wrong, I don't even have the graphics card that those links were meant to solve. The reason I suspect this was a cut and paste response is that the exact same wording was also found in an old Reddit post "Doing some research, it appears this component has been quite problematic as of late." I don't mind routine responses in support, I know its a heavy load to respond to people, but it makes me feel like I'm very far from a solution. Apparently there has been some kind of Vegas problem with NVidia for over a year, but, now I seem to be facing a similar "igdrclneo64.dll" problem, but AMD Radeon.

So, my question is kind of two fold. One, I'm pretty concerned that I just won't have the technical expertise to execute whatever driver uninstall/reinstall suggestion that might be given to me, even if perfectly correct...but, since all the advice I've been able to uncover both in Magix Support and by Googling around, so far, has been for a card I don't even have, it seems there is a history of NVidia issues, but now there is a Radeon issue. I'm doubly concerned. But secondly, my particular case seem to be a problem that is specific to Pro 17. Pro 16 is running just fine on my machine, even now. It has no igdrclneo64.dll issue. This error problem is new to Pro 17, it would appear.

My biggest concern is this. I have a new laptop coming that will be running on the NVidia Quadro card. I got this laptop just so I can do my video editing on the move, and I upgraded to Pro 17 just for this new machine. I have installed it on my desktop first, and find that it is just crashing. Because Vegas seems to have a history of igdrclneo64.dll issues with NVidia, and my coming laptop has an NVidia card, I concerned that I'll just be in the same bind. Unable to use it on my desktop (w/ Radeon) or on my laptop (w/ Nvidia).

Sorry for such a long, detailed explanation of where I find myself, I just wanted you to see the details of what I'm facing. I'm happy enough to take a refund on Pro 17 if it just isn't workable, and keep using Pro 16. But it would be awesome if I could make 17 work for me. As I say I've been a long time, and loyal user of the Sony/Magix series, and have really been happy with it. This is the first time that I feel like I'm up against a wall.

Comments

fr0sty wrote on 1/16/2020, 9:42 AM

First thing I'm noticing, your GPU does not meet the minimum requirements for Vegas 17.

AMD/ATI® Radeon with 4 GB and VCE 3.0 or higher (Radeon Pro series with 8 GB for HDR and 32 bit projects)

Your card is 2GB and VCE 2.0

EricLNZ wrote on 1/16/2020, 8:25 PM

This old thread may possibly help https://www.vegascreativesoftware.info/us/forum/resolved-vegas-pro-16-0-crash-on-startup--112950/

Especially the link in the john_dennis post which is here.

Kevin-vonDuuglas-Ittu wrote on 1/16/2020, 11:42 PM

First thing I'm noticing, your GPU does not meet the minimum requirements for Vegas 17.

AMD/ATI® Radeon with 4 GB and VCE 3.0 or higher (Radeon Pro series with 8 GB for HDR and 32 bit projects)

Your card is 2GB and VCE 2.0

Wow, that's very helpful! Something I didn't see before. Do you think that could be leading to igdrclneo64.dll errors on Pro 17, and not on Pro 16? I appreciate you noticing that detail.

Kevin-vonDuuglas-Ittu wrote on 1/17/2020, 12:00 AM

This old thread may possibly help https://www.vegascreativesoftware.info/us/forum/resolved-vegas-pro-16-0-crash-on-startup--112950/

Especially the link in the john_dennis post which is here.

Thank you for the links. This is maybe way beyond my technical abilities and knowhow. I'm really afraid of doing something suggested, doing it wrong in some way, and putting myself in a place I can't get out of. I've considered deleting the "igdrclneo64.dll" file, as various people on the internet have suggested, but honestly I can't even find it (did a file folder search, etc). And I see in the links you provided this might produce problems elsewhere.

john_dennis wrote on 1/17/2020, 1:40 AM

"I'm really afraid of doing something suggested, doing it wrong in some way, and putting myself in a place I can't get out of."

Take a system image backup and do anything you want. I do.

fr0sty wrote on 1/17/2020, 9:06 AM

Fault Module: C:\WINDOWS\System32\DriverStore\FileRepository\c0315687.inf_amd64_374fae4a4c5ce87a\amdocl64.dll

That dll relates to AMD's Open CL implementation, which may refer to some things that only exists in more modern GPUs (I'm no expert here, just taking a guess, but perhaps they've updated OpenCL since your card was released, and maybe Vegas utilizes those updates, or maybe the 2GB RAM isn't enough for it to do what it needs to do, so it is crashing). Being that your card is only about half of what Vegas 17 recommends as a minimum, I'd say all fingers point in that direction. You can score a low to mid-range GPU that will run circles around your current card for relatively cheap, maybe $150-200. I'd recommend checking Nvidia out (10 series or later as long as it is 4GB or more, preferably 20 series), as GPU decoding works on those cards in Vegas 17, and if you are editing H264 MP4 or HEVC videos, you may see a huge performance boost from having the GPU assist with decoding the video.

I don't know specifically what Vegas 17 does differently as far as the GPU goes, but it does add a lot of new features that utilize the GPU, so perhaps they needed more VRAM to be able to do all that. Plus VCE 3.0 adds a lot of features that the Vegas encoder needs, so in order to do GPU accelerated VCE encoding, you'd need that chip present.

Considering you're overdue for an upgrade anyway, if you can fit it into the budget, I'd go ahead and start there.

fr0sty wrote on 1/17/2020, 9:24 AM

https://www.neweggbusiness.com/product/product.aspx?item=9b-14-137-400&tpk=9b-14-137-400

Here's a good Nvidia card for just over $200. This card will feature video decoding support in Vegas 17, as well as 10 bit support if you use the Nvidia studio drivers.

https://www.neweggbusiness.com/product/product.aspx?item=9b-14-930-025

Here's a good AMD card, This card will do a bit better at accelerating effects on your timeline, and with 2 extra GB of RAM, is also slightly more powerful, but it lacks the hardware video decoding and can only do 10 bit in full screen previews on a secondary monitor, and only in Vegas, not any photo/video editing app. Depending on your needs, this could prove to be the better buy.

Kevin-vonDuuglas-Ittu wrote on 1/17/2020, 11:42 AM

I'd say all fingers point in that direction. You can score a low to mid-range GPU that will run circles around your current card for relatively cheap, maybe $150-200.

I appreciate you pointing me in this direction. Unfortunately my Dell Inspiron, it seems, does not have the power flow to fully accommodate the full range of upgrade-able graphics cards, and Googling around seems to suggest that this could be an issue. I wouldn't know which card was right for a lower powered model like mine (Inspiron 3650). As I said, I'm pretty low tech in all of this. I guess I'll sit tight and enjoy my Pro 16 on this machine until I can just upgrade the entire desktop.

As I mentioned I have a nice new laptop with high-end Intel Quadro coming with lots of power and memory, and my main concern really was that Pro 17 might have problems with that laptop. Your thoughts on the graphics card puts my mind to ease a little. It sounds like my new mobile workstation laptop should be fine. Thank you!