Dear Magix

All new customers who purchased VEGAS Movie Studio 13 Suite via MAGIX, have not received download links for New Blue FX Titler EX & Video FX and Boris Continuum Units. They have also not received the activation code required for New Blue Titler EX and Video FX.

All of the customers who have contacted me about this problem have been given the run around by Magix support and not provided any solution to the problem. This lack of basic customer support has created a lot of bad publicity and people are now very angry. Most of them want to get a refund due to being treated like there wasn't a problem, when there actually is.

Can someone from Magix please provide a solution to this problem and make sure it is fixed immediately. I cannot in good conscience continue to support the Vegas product lines, if new customers are not going to be provided with the products as advertised. I am personally tired off having to help new Magix customers who are coming to me as a last resort and asking for help - it is not my job to do your job.

I have cutomers of yours waiting to receive download links and activation codes.
What can I tell them ?
How can they get their download links and activation codes ?

Regards
Derek Moran
Movie Studio Zen