DVD architect there but not there

Sea Skimmer wrote on 6/5/2016, 8:09 AM
When i bought movie studio platinum suite version 12 it was bundled with DVD architect studio 5.0. Its always worked fine with no problems. However i rendered a movie that i had made the other day then sent it to DVD architect only to be told that "DVD architect does not appear to be installed" when i went to the folder it was empty. I put the original disc in and went to re-install but the tick box was greyed out saying that dvd architect was already installed. I went to windows 10 programs and features and it was not listed. I went through the registry and deleted all traces of DVD architect and then went to re-install but the program still says its installed even though there is no trace of dvd architect on my system !

Anyone else had this problem or know how to fix it ?

Comments

Former user wrote on 6/5/2016, 8:36 AM
Was your disk the latest version of 5.0? Have you downloaded the latest and tried to install it?
Sea Skimmer wrote on 6/7/2016, 11:03 AM
Yes I have had the latest version for a while. The last version was dvd architect studio 5.0.186.

Former user wrote on 6/7/2016, 5:47 PM
Don't know what version of windows you are using so here are links from support. Do at your own peril.

https://www.custcenter.com/app/answers/detail/a_id/4844/kw/clean%20uninstall

https://www.custcenter.com/app/answers/detail/a_id/5151/kw/clean%20uninstall

https://www.custcenter.com/app/answers/detail/a_id/5177/kw/clean%20uninstall

Do these clean uninstalls and then try to install again. Don't know if it will fix it but at this point, it cant' hurt.
Sea Skimmer wrote on 6/8/2016, 7:41 AM
I love a dive into the registry now and again, but I tried this and then put in the original disc and still it says that dvd architect is already installed. I even went through the registry and deleted all mention of dvd architect and still it says its already installed ! how can that possible be ?

Thanks for your help but no joy :(
musicvid10 wrote on 6/8/2016, 9:15 AM
You can find the complete uninstall instructions in the Knowledgebase.
Domisquez wrote on 8/31/2017, 10:32 AM

That is a big problem of Vegas.. the thing here is they do not want to fix it, they do not even have a support contact number..