Comments

anthony-chiappette wrote on 6/7/2004, 9:37 PM
You're welcome. Let me know if you get it working.

ASUS Prime Z590-A Motherboard with Intel Core i7 11700 8 Core / 16 Thread 2.50GHZ, 64GB Crucial DDR4 3200( 4 x 16GB), nVidia GeForce GTX1650Super 4GB DDR5, SoundBlaster X AE5 soundcard, 3 x 4TB Samsung 860 EVO SATA 3 SSD, 2 x 8TB Samsung 870 QVO SATA 3 SSD, 1 x 2TB Samsung 980 Pro NVME PICE4 SSD, 2 X WD 4 TB NVME PCIE3 SSD, 2 X Viewsonic monitors, LG Blu-Ray writer. Windows 11 (latest build), currently using Vegas Pro Edit 22 latest build.

SONYBMO wrote on 6/8/2004, 8:21 AM
"...DVDA-2 is a half-bake product with many annoying bugs...but the thing killing it are BUGs, BUGs, and BUGs."

First, you have to be specific for us to fix anything. No offense to you or any user, but oftentimes 'bugs' are actually user mistakes. And sometimes they are legitimate bugs, which we will absolutely do our best to fix.

In the end, it's hard for us to continually comb the forums searching for what may or may not be a bug. Please be specific. Give us test cases. Give us steps that you are doing. Give us your system specs. Give us crash dumps. Sometimes during this testing procedure you'll find a work around or find it's not a bug at all.

And finally, if it is a user error - that kind of information does help us (to make the product more usable), and other forum users that may be having the same type of problem. So please continue to post it.

In the end, yes, we read the forums and take your posts seriously - so thank you very much for that. But we can only do something about them if we have the proper information.

Thanks
PDB wrote on 6/8/2004, 10:33 AM
Well I understand software have bugs... ok, apart from Vegas/DVDA, lets share some bug-free editing/authoring/burning first releases....

What I DO very much question is the concept that the people at Sony do not listen...Quite on the contrary in my experience, and I must say I find it very surprising and indeed very welcome...

There is a post of mine from way back when, just days after the release of DVDA 2 where I mentioned I had come across what I thought was a strange problem at the time...maybe a bug, maybe my problem....There were no answers from users to that post (at least not as far as I recall/checked up...) A few days later I got an email from Sony DVDA support asking for details, project files etc...Sent them over, they checked, verified, etc...and reported back to me...

I also look back with a smile to a particular suggestion/post I made on another forum suggesting a possible improvement to Vegas (quite innocently I may add) which actually got a response from a Sonic Foundry employee saying the idea had been noted...Well much to my amazement the suggestion was included in Vegas 4 (I'm not sayying it was thanks to my posting, but it certainly surprised me!)

ok, some of you may be used to this sort of response and/or service...In my short experience I am certainly not used to it one little bit...

Sony do seem to read, listen and try to solve issues...sooner or later...but they do...at least that is my experience and I stand by it...

I give them credit: they have proved to be well worthy of it in my case...thats is why I keep supporting them and will do until things turn for the worse...(which is not the case at all so far...)

Just wanted to share my personal experience, that's all...

Regards,

Paul.