I am getting an error 14 trying to activate my Vegas 365 subscription. I am cutting and pasting the key straight from the website and I know I have the correct email address.
This is a 2nd installation on another computer. The other install has been working fine for years. I have looked in my account and don't have any products registered but I do have a contract. That is where I am cutting and pasting the registration key from.
Can someone assist please?
From the Support page re error code 14:
You successfully installed your software, but you still receive the message "Error code -14" when you try to register it.
To solve your problem, first check the indicated serial number for typos. In case you purchased several applications at the same time, please check if you were using the serial number matching to the program.
It very likely that you first need to deactivate (via the Help menu) the earler Vegas 365 installation on the other computer because the 365 version of Vegas Pro only allows the program to be activated on one computer at a time.
From point 9 in https://www.vegascreativesoftware.info/us/forum/vegas-pro-faqs-and-troubleshooting-guides--104787/:
9. How many computers can I use VEGAS Pro on?
You can use VEGAS Pro (14.0 and later, perpetual and SmartScription licenses) simultaneously on 2 devices. VEGAS Pro 365 can be used on 1 device at a time.To deactivate a device, so you can activate a different one, visit your MAGIX account > My Products > Show More Details > Deactivate. This option can be used only once a month.
In VEGAS Pro 14.0 or later, you can also choose Deactivate the Software on this PC from the Help menu This option can be used as often as you wish. An internet connection is required.
But I would have thought that instead of error 14 occurring, a window would have popped up asking if you wanted to de-activate Vegas Pro on the other computer - maybe this doesn't happen 365.
In that case, check to make sure that the serial number that you are copy/pasting includes the 'P3-' at the head of the serial number.