error 740, VEGAS Movie Studio 17 Platinum Steam Edition

mumblesh wrote on 6/27/2020, 7:31 AM

It crashes randomly, like what a lot of people are saying, so I have discovered. Mine did a big crash and ever since - this problem happens. Anyway, Error 740 is stopping me open up my software, and I haven't owned it for very long.

I own the Steam version, I must stress that. And I have already given the thing admin privileges, that's like the first thing you do, after a verifying of all local files via Steam.

My PC, Win 10 home, I9 9900k, 2080TI, 32GB Ram

It seems like a good software, but this crash and the many crashes people are having must be very frustrating.

Any help anyone can give would be much appreciated.

Comments

j-v wrote on 6/27/2020, 7:57 AM

Vegas Movie Studio Pl 17 is an only 64 bit application and it looks it is with you installed at the wrong location. It must be installed in Program Files and not in Program Files(x86)

mumblesh wrote on 6/27/2020, 9:02 AM

Vegas Movie Studio Pl 17 is an only 64 bit application and it looks it is with you installed at the wrong location. It must be installed in Program Files and not in Program Files(x86)

Well you can blame Steam for that, although all that being said, I did try running compatibility mode and it decided to run as Windows 8 compatible. Then it launched and was ok! Still, I'm going to test your theory all the same, although I imagine that is controlled by Steam. So I will see.

mumblesh wrote on 6/27/2020, 9:33 AM

So it looks like it is running as 64bit

only the plugin server is running as 32bit, so Steam must be handling that. I turned off compatibility again, and am expecting it to crash again, so we will see. But I know that Compatibility mode has fixed it once, so maybe that's all I need to do for now if it happens again. But it is strange.

j-v wrote on 6/27/2020, 9:55 AM

I don't know nothing about Steam and its versions of software, but for the normal Vegas Movie Studio Platinum 17 you need a 64 bits Windows 10 installation, look for the specs:

mumblesh wrote on 6/29/2020, 2:58 AM

I don't know nothing about Steam and its versions of software, but for the normal Vegas Movie Studio Platinum 17 you need a 64 bits Windows 10 installation, look for the specs:

If you look carefully at my system specs in the OP, I say I have 32GB of ram which should answer that.

j-v wrote on 6/29/2020, 4:02 AM

If you look carefully at my system specs in the OP, I say I have 32GB of ram which should answer that.

I did not know that the amount of available Memory, i.c. 32 GB has something to do on which location a program is installed.
The location of the Platinum.exe file that is showed in the screenpicture of you error shows not the normal location where this Platnum version should be, C:\Program Files (x86)\................
The right place for the installation must be for a normal version C:\Program Files\VEGAS\Movie Studio Platinum 17.0
But as I said before, I know nothing about Steam installations and tried only to give a hint for a possible reason of your problem, good luck further

mumblesh wrote on 6/29/2020, 11:29 AM

If you look carefully at my system specs in the OP, I say I have 32GB of ram which should answer that

I'm glad for the help, my Windows 10 is definitely 64 bit (aren't they all nowadays?), it wouldn't be any good having 32 GB of RAM if it wasn't. And as I have shown it (Vegas) is running in 64 bit mode, as shown by my task manager screenshot. So I have to assume that "Steam" controls that, as it does with games. Steam by default installs software within the Steam folder, and Steam is installed as a 32 bit program hence the location. But Steam is responsible for launching the software.

So with all due respect, until we know what error 740 means we are both simply guessing. Still, at the moment everything is working ok again. Fingers crossed it stays that way.

NOTE: it didn't stay that way, I got error 740 again. I gave the executable admin privileges and set it Windows 8 compatibility mode. It now works.