Error, can't burn a DVD

winter_jasmine wrote on 4/7/2006, 9:09 AM

**Fixed** Thanks.

I am using the DVD architect that came with vegas movie studio and everytime I try to burn a DVD with it, I get the error : The drive has been reset, most likely by another application or due to a SCSI/IDE configuration problem.
My computer also came with the sonic MyDVD and I tried burning one with that program and it worked fine. I talked with the tech support for my computer and they said it sounded like a problem with the program but didn't know how to fix it and neither do I. Please help me.

Comments

ScottW wrote on 4/7/2006, 10:03 AM

My guess would be that the Media Manager in MyDVD is interfering with the burn process of DVDAS. See if you can disable Sonic's MyDVD Media Manager.

--Scott

winter_jasmine wrote on 4/7/2006, 10:24 AM

I can't find any way to do that.

Chienworks wrote on 4/7/2006, 7:20 PM

One way would be to Ctrl-Alt-Del to bring up task manager, look for a process name that seems related to MyDVD, and terminate it. It will run again the next time you reboot, but at least it will be gone until then.

You could also check Start / Run / msconfig / Startup, look for program names related to MyDVD and uncheck them. After that, the next time you reboot MyDVD shouldn't be running anymore.

winter_jasmine wrote on 4/7/2006, 9:10 PM

I've looked in all those places and can't find anything that looks right.

soaringrocks wrote on 4/7/2006, 11:35 PM

Hmmm.

First here's an alternative method to get something running quickly. Use DVDA to render your DVD to your hard disk and then use the Sonic myDVD to copy the files to the DVD itself (you must ENABLE UDF FORMAT in myDVD before you burn the disk, so hunt around for that option otherwise you'll end up throwing the DVD away). I have myDVD LE 7and you can set UDF via the Tools/Options/Data/File System -- select "ISO+Joliet+UDF (106 character file names)" from the pull-down select box.

There are a lot of people with different types and brands of computers using DVDA so my guess is that it is likely that the SW 'CAN' work on your system. I realize that some technical support services offer little support and less service, I'm sorry you're having difficulty. Too many of these people behave like robots reading pages from the wrong page of an out of date script.

From what you've written so far it's difficult to localize what's wrong. Chienworks advice on finding and disabling a start-up program for Sonic is a good idea, try to see if your computer company's customer support can clue you in on how to do that. (you need to localize the problem elsewhere so they can turn to another page in their script.)

There are a few more things to try, but without more information on the symptoms and knowledge of your hardware it's going to be dumb luck if any of the following works.
- Check the drive manufacturer if they have a firmware or software driver updates for your drive.
- Run Windows update (custom update, look for DVD/drive changes), update and run a virus scan, run at least two different spyware removal programs.
-If you have the myDVD CD try uninstalling the Sonic SW to see if that works for you... but DON'T do this if you do not have a CD to reinstall myDVD.
- Download the trial version of Adobe Premeire Elements and try burning a quick DVD from there. If you have problems with two different and very popular applications it makes it more difficult for customer support to hide their heads in the sand.

if you become convinced that the issue is with myDVD or your hardware you'll need to escalate your problem in their service department. Be persistent.

Good luck.