Error code: -24

Piscoci-Daniel wrote on 12/16/2024, 8:49 PM

I purchased the license online for Sony Vegas 22 Pro, but after a few hours while preparing a project for rendering, I received the message 'This serial number has already been registered to another email address. Please contact Magix support. Error code: -24.' I urgently need help because I have to deliver a complex video project and I can't render anything. I mention that I activated the product using the serial number received via email and received confirmation that the product is activated.

Comments

DMT3 wrote on 12/16/2024, 10:12 PM

Where did you purchase the software? Was it from Magix, or was it sold as "Sony" Vegas 22 Pro?

EricLNZ wrote on 12/17/2024, 3:35 AM

@Piscoci-Daniel Try contacting Magix at "infoservice@magix.net"

Piscoci-Daniel wrote on 12/17/2024, 6:28 AM

I purchased the license online from MAGIX Software. I will try to contact infoservice@magix.net. Thank you for help.