error code 24 when trying Vegas pro 18 for the first time

RON-HAYDEN wrote on 10/7/2025, 1:32 PM

I bought Vegas pro 18 and registered purchase when I downloaded the software and opened it up to test it. I just tried to open it and use for the first time and it ask's me to register the purchase to activate (which I did before) when i click on register/activate link i get this message. "This serial number has already been registered to another email address. Please contact Magix support

error 24

please advise .

Comments

andyrpsmith wrote on 10/7/2025, 4:42 PM

Where did you buy it from as Magix only sell latest version which is V23.

RON-HAYDEN wrote on 10/8/2025, 2:29 PM

I bought the software from SoftwareCW

andyrpsmith wrote on 10/8/2025, 5:21 PM

If you haven't you should create an account with Magix using the same e-mail address (exactly) you used to register V18 initially. When you have a Magix account you should be able to add V18 to the account (if it is not already there from the initial registration). Normally your Magix account holds the information on your purchase ie download link and serial number. Is the only account you have is the CW one? Vegas links the serial number to your e-mail address so if you try and input a different e-mail or a slightly miss spelt e-mail (a common mistake is getting a space added at the beginning of the e-mail) you will get error 24.

RON-HAYDEN wrote on 10/10/2025, 11:25 AM

I already had an account on Magix with the correct email

Reyfox wrote on 10/10/2025, 3:34 PM

If you have a Magix account, log into it, My Products, and look for VP18 and download it.

RON-HAYDEN wrote on 10/11/2025, 11:18 AM

It does not show up on my products list but when i go to register it says my license is already being used. This VERY FUSTRAIGHTING because there's no direct contact to Magix's customer support. and I'm getting silence from the company i bought the software from.

Steve_Rhoden wrote on 10/11/2025, 12:06 PM

@RON-HAYDEN I would hope that SoftwareCW is not selling the same licenses to more than one individual or something like that.... You should not be getting silence from them.

Here is the link for Vegas support: https://www.vegascreativesoftware.info/us/support/

Reyfox wrote on 10/11/2025, 5:40 PM

I went to that site, SoftwareCW, and there appears to be several discrepancies in on the VP18 webpage.

First, we've always been able to install VP18 on 2 computers. They are charging a "discounted" rate for a second computer install. Even my original Humble Bundle for VP14 Edit (for $25 back then) allows installation for 2 computers.

Also, support for VP18 ended when VP19 was released. We are now on VP23. The webpage says there is 1 year support from Magix, and that they are an authorized reseller for Magix.

All this is suspect for me, but I really, really hope that I am wrong on this.

RON-HAYDEN wrote on 10/12/2025, 10:22 AM

I've been to the Vegas support link and have already done everything that it suggests. still have the problem. It sure would be nice to talk to someone directly at Magix. This very crappy customer support I'm getting both companies..

Reyfox wrote on 10/12/2025, 10:28 AM

If you paid for this on a credit card, you can dispute the payment.

I understand your frustration. You pay for something, and you expect to have it. Reading the 1star reviews of SoftwareCW in Trusted Reviews, it seems that your issue is fairly common.

Again, I hope this is fixed much sooner rather than later.

EricLNZ wrote on 10/12/2025, 7:48 PM

@RON-HAYDEN I wonder if the problem is an email address mismatch as suggested by andyrpsmith earlier.

With your Magix account are you using the same email address as you use for this forum?

RON-HAYDEN wrote on 10/12/2025, 9:05 PM

Eric it's not I have an email already registered with Magix which is what I used.

EricLNZ wrote on 10/12/2025, 9:43 PM

Try your forum email in case there's a Magix account using that.