error code 24 when trying Vegas pro 18 for the first time

RON-HAYDEN wrote on 10/7/2025, 1:32 PM

I bought Vegas pro 18 and registered purchase when I downloaded the software and opened it up to test it. I just tried to open it and use for the first time and it ask's me to register the purchase to activate (which I did before) when i click on register/activate link i get this message. "This serial number has already been registered to another email address. Please contact Magix support

error 24

please advise .

Comments

andyrpsmith wrote on 10/7/2025, 4:42 PM

Where did you buy it from as Magix only sell latest version which is V23.

(Intel 3rd gen i5@4.1GHz, 32GB RAM, SSD, 1080Ti GPU, Windows 10) Not now used with Vegas.

13th gen i913900K - water cooled, 96GB RAM, 4TB M2 drive, 4TB games SSD, 2TB video SSD, GPU RTX 4080 Super, Windows 11 pro