karen-a wrote on 4/4/2020, 6:47 PM

What are you doing when you get this error?

I'm trying to burn a Blu-ray. I created the menu (standard procedure for the last few months), with two exported MPEG Blu-ray files from Premiere. I'm on a PC too, if that makes any difference. And I checked that it's up to date, and restarted the computer.

EricLNZ wrote on 4/5/2020, 7:10 PM

As you say it's an unhelpful, unspecific error. Searching the forum doesn't bring up anything relevant so its obviously rare. Can you narrow down what DVDA is doing when the error appears by watching the progress information as it goes through its preparing etc processes..

karen-a wrote on 4/5/2020, 8:34 PM

I watched as it went through the processes and right before the error it was saying this:

Rendering video for menu (page 2) (1: Video)

making disc – 45%

rendering progress – 91%


Here's an image of the project for reference, if that helps:

EricLNZ wrote on 4/5/2020, 9:32 PM

The link doesn't give an image? Anyway best to post direct here using the upload button

Looks like DVDA cannot find something needed to create your menu page. You appear to be showing a video with the menu? Does it work okay in Preview?

karen-a wrote on 4/5/2020, 9:38 PM

Ah, thanks! Got it!

Yeah, everything works fine in Preview.

karen-a wrote on 4/6/2020, 8:48 AM

Was worth a shot, but didn't help. I'm going to try reinstalling the software. Thanks for your help!

karen-a wrote on 4/6/2020, 5:07 PM

If anyone comes upon this post looking for advice -- I rebuilt the whole project. That worked. :P