It is usually up to the sender to initiate the claim of a lost package, so you may want to alert Sony.

On a practical note - check to see if there is a multi unit building with a similar street number to yours. Delivery men often transpose two numbers im my home address and deliver to the wrong location.

They did that to me once -- left me a slip for me to go pick up a package and, when I got there, told me it had been delivered and signed for "at the front desk." I told them nothing was delivered, and my house didn't have a "front desk." They looked up the item another way and we figured out that the driver wrote the wrong tacking number on my slip.

Since this sounds like a FedEx issue, the only thing you can do is deal with them until they straighten it out. I doubt that they "lost" it -- it's probably still at their distribution center.

Rob

Thanks guys ... its very Hard sometimes to tell those "Customer Service" guys who answer the phone how bad they are in "Customer Service", every time i pickup the phone and call i tell the story again and again, cause its always somone new, the manager @ Fedex didnt show up for a week, hes always out for lunch! even at 7pm.

i really dont care much weather i get Vegas this week or the week after, but i get pissed when in many cases i chose Fedex, DHL, UPS over USPS and other economy shipping options and i pay the more money for the service of fast delivery and those whom i pay delay the delivery!

i always Shop online and i found DHL to be the best, atleast in my area, i would rather go to the facility and pickup my stuff rather than them sending it with a driver and me waiting for it all day long, maybe today, maybe tomorrow maybe after tomorrow ...

They ought to have a computerised complain system and give you a reference. Then each time you call, the operator could see what your last call was about and what was done about it. You have paid for their service and should not have to re-tell your story over and over to people who couldn't care less.

Businesses that have tried, have discovered that they make more money per dollar spent on serious complaint handling than on advertising! This in the form of renewed business and strenghtened public image. It is also good for the self-esteem of the people who actually work there.

(Don't ask me to back this up. I read it in The Economist(?) some 12-15 years ago. Robert Townshend (Up the Organisation) of AVIS fame says something similar and even though his findings are even older they still make sense to me.)

At least, MohammeD, you should keep a record of the calls you make. Write down the exact time, the name of the operator (if you can get it) and the main points of what was said. After a time, if you don't get anywhere, you must write a letter of complaint. Be sure to include the detailed list of calls and make a copy for your lawyer.

Tor

don't they give you some type of call number/reference number when you call support? I always thought they did.

Ifyou get no where with them then try sony. But again, like I said, make sure YOU put down the right address. You can't comlpain if you screwed up.

Whenever I have to call a customer service department a second time because they failed to solve my problem, I immediately ask for a supervisor as soon as they answer the phone.

They usually start asking why, and I just tell them I'm dissatisfied with the level of service I'm getting and continue to insist on speaking to a supervisor.

If they give me the "he's out to lunch" or "he's not available," I simply reply, "You answer to *someone* in that office. Find him!"

I don't let up until I'm talking to the boss. Once the boss is on the phone, 99 times out of 100 I get results.

Tors.. i didnt right down anything, i should have though, maybe next time ... thanks for your help, much appreciated

TheHappyFriar ... they didnt give me kind of reference, its always "well check and call you back, whats your number?"

i could get back to Sony if things dont workout, atleast let them send me a new Serial number for Cinescore ... but i wont let go this mess they did, ill try my best to get to the Boss as Curt sugested.

thank you all

MohammeD T: It sounds to me like your package was stolen by an unscrupulous FedEx driver. If you paid for it with American Express, you can submit a claim to them and they will reimburse you the purchase price of the Vegas package you ordered.

If not, then you will have to submit a claim to FedEx about this, they have to keep a claim form and provide one to you when requested. Keep a copy of the form after you fill it in and give it to them. The form will probably have an 800 number on it which you can use to start communicating with someone other than the yahoos at the local FedEx office.

I would then suggest you email Sony Media and ask them if they will accept a FedEx claim form as a basis for re-shipping your order. They may not, which will mean using the V7 demo for a month while FedEx notifies you of action on the claim.

You haven't called Sony yet? If I recall, it's the shippers responsibility to file a claim for lost packages.

Hi Vitalforce... well today i spoke to the manager, and he insists the package was delivered succesfully and that they looked into my claim and they found out it was delivered to the right person?!!!

ill go to the office tomorrow for the third time this week..

when i first Purchased VMS 2 years ago i waited for the package 2 months then i emailed Sonymediasoftware and i told them about the delay and they said it might be lost and they gave me a link to download VMS with a serial number, after a month i recieved the Box and untill today it is closed, but at that time Sony used to ship internationaly using P.O.Boxes or USPS with no tracking numbers so it took a long time.