Video randomly turns blue for a frame or two when using image processing - Vegas 11, 12 and 13
A little back story:
I first asked for help on this issue back on SONY's Custcenter.com site 08/24/2013 and started a thread a week or so later (http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=868305). I got some clarity from this forum, but no real answers to my issues. I finally received a response via CSS Web on 10/04/2013--over a month after my initial post--saying I should just download the latest release, which I did. The ticket was then marked "solved" even though it was not. In fact, I lost the client because of this issue. I have not used Vegas for any "real" project since.
I start posting a project with a NEW freelance client this week (and I would love to use Vegas). And, I have to give my department chair an answer by Wednesday morning as to which software I want to teach in the Fall. So, unless someone can shed some light on this issue, I and my department (that's 25+ licenses, BTW) will be done with Vegas. I/We just can't afford to continue.
The Issue:
When I add any image processing (color correction, curves, pan/crop, etc.--either to the instance, track or project), I get a color shift in the footage for one to two frames. Mind you, this color shift does not occur on every clip with image processing. Instead, it occurs in random spots in the timeline on the clip(s) with any image processing. It looks like all the color is flipped (mirrored) on the Vectorscope for a frame or two. This occurs in Playback and in Renders.
If I turn off all plugin(s) or effect(s), the issue seems to go away. I have tried various project settings from basic templates (including Match Source Files) to creating my own settings. I have toggled on and off the GPU acceleration. Regardless of what I do, Playback and Renders are fine until I add image processing.
Some tests I've conducted include adding Pan/Crop, Color Corrector and Curves to a clip, parking the playhead on a "blue" frame and adding a "Mark" to that spot. I move all the clips on the timeline and the same frame remains blue. However, if I delete or trim a clip earlier in the timeline, rearrange the plug-in chain or toggle off a plugin the blue frame becomes normal. Yet, another frame randomly within the clip or on another processed clip in the timeline turns blue. I Mark this frame. I put the plugin chain back the way it was, toggle on the plugin(s), etc. and the first Marked frame is back to being blue and the second Mark is normal.
Another test is with Pan/Crop. I crop a clip from 1080p to 720p and position it in the upper left area of the clip. I then add the Color Corrector and Curves plugins. I play the clip and pause on the first blue frame I come to. I then open Pan/Crop and reposition/nudge the Pan/Crop 1 pixel in any direction and the blue frame becomes normal. I go back to the original position and it become blue again--every time.
The last test is rendering out the original clip (no processing) to another codec, placing the new clip on the timeline and applying image processing. I get the same results as above.
The same thing happens when I copy/paste the project into VP 11/64bit or open the file in the Trial version of Vegas 13.
My setup:
Vegas Pro 11/64-bit; 12/64bit build 670, 726, 765, and 770; Vegas 13 Trial, Build 373
System: Windows 7-64-bit; i7-920, 2.66, 8MB, Processor; 12GB RAM;
Video Card: ATI Radeon HD5800 series
Footage: 1080p - MOV; MXF and AVI (from Canon 60D; 5D Mark II, XF305 and some footage provided by the client--unknown amera)
I have all the latest video card drivers, system updates, etc.
I have, also, tested this on my day-job system. Unfortunately, it too is a similar system running Windows 7-64-bit; Intel i5, 8GB RAM; and an ATI Radeon HD???? series video card.
My Plea and Rant:
Although I have edited in countless NLE applications, I have been a loyal--almost evangelical--user of Vegas since Vegas 3.0 (circa 1999/2000). Everywhere I landed, either as a freelancer or a contract employee, I was able to show my supervisors what Vegas could do. As a result I have convinced a couple faith-based organizations, a state agency, a Fortune 100 corporation and a handful of design firms/agencies to switch to or use Vegas. And now, as an Associate Professor at a University, I persuaded our department chair (who has since personally purchased Vegas) to include Vegas in our curriculum. So, for the past six years I've used Vegas to teach editing fundamentals (juxtaposition, pacing, parallel action, etc.) with great results. Most students who struggle with other apps pick up Vegas really quickly, with many students purchasing their own copy of Vegas so they can edit at home rather than using our labs. I would not be surprised if some of them are on this forum.
That said, I cannot continue to use or upgrade, let alone recommend, Vegas or any other SONY Creative Software product if this issue is not addressed. This is not a threat or vitriol. It's a fact. Remember that thread I mentioned at the top of this thread... because I could not get an answer from this forum or a response via CSS Web in a timely manner, I lost a freelance client. I lost money--a lot of money. As for our department? My chair is asking me what software I want to teach in the Fall. I don't know what to tell him. The learning curve for Vegas is weeks compared to months with Premiere or AVID (and I'm an AVID Certified Instructor). My problem is I cannot afford for the software NOT to work. It would tear away at my credibility as an instructor and the integrity of our department.
As I said above, I start posting a project with a new freelance client this week and I have to give my chair an answer by Wednesday morning. So, unless someone can shed some light on this issue, I and my department will be done with Vegas. It would be a sad day for me if this happens. So, if you cannot help, please send this to whomever can help or give some legitimate explanation.
Desperately yours,
David
A little back story:
I first asked for help on this issue back on SONY's Custcenter.com site 08/24/2013 and started a thread a week or so later (http://www.sonycreativesoftware.com/forums/ShowMessage.asp?ForumID=4&MessageID=868305). I got some clarity from this forum, but no real answers to my issues. I finally received a response via CSS Web on 10/04/2013--over a month after my initial post--saying I should just download the latest release, which I did. The ticket was then marked "solved" even though it was not. In fact, I lost the client because of this issue. I have not used Vegas for any "real" project since.
I start posting a project with a NEW freelance client this week (and I would love to use Vegas). And, I have to give my department chair an answer by Wednesday morning as to which software I want to teach in the Fall. So, unless someone can shed some light on this issue, I and my department (that's 25+ licenses, BTW) will be done with Vegas. I/We just can't afford to continue.
The Issue:
When I add any image processing (color correction, curves, pan/crop, etc.--either to the instance, track or project), I get a color shift in the footage for one to two frames. Mind you, this color shift does not occur on every clip with image processing. Instead, it occurs in random spots in the timeline on the clip(s) with any image processing. It looks like all the color is flipped (mirrored) on the Vectorscope for a frame or two. This occurs in Playback and in Renders.
If I turn off all plugin(s) or effect(s), the issue seems to go away. I have tried various project settings from basic templates (including Match Source Files) to creating my own settings. I have toggled on and off the GPU acceleration. Regardless of what I do, Playback and Renders are fine until I add image processing.
Some tests I've conducted include adding Pan/Crop, Color Corrector and Curves to a clip, parking the playhead on a "blue" frame and adding a "Mark" to that spot. I move all the clips on the timeline and the same frame remains blue. However, if I delete or trim a clip earlier in the timeline, rearrange the plug-in chain or toggle off a plugin the blue frame becomes normal. Yet, another frame randomly within the clip or on another processed clip in the timeline turns blue. I Mark this frame. I put the plugin chain back the way it was, toggle on the plugin(s), etc. and the first Marked frame is back to being blue and the second Mark is normal.
Another test is with Pan/Crop. I crop a clip from 1080p to 720p and position it in the upper left area of the clip. I then add the Color Corrector and Curves plugins. I play the clip and pause on the first blue frame I come to. I then open Pan/Crop and reposition/nudge the Pan/Crop 1 pixel in any direction and the blue frame becomes normal. I go back to the original position and it become blue again--every time.
The last test is rendering out the original clip (no processing) to another codec, placing the new clip on the timeline and applying image processing. I get the same results as above.
The same thing happens when I copy/paste the project into VP 11/64bit or open the file in the Trial version of Vegas 13.
My setup:
Vegas Pro 11/64-bit; 12/64bit build 670, 726, 765, and 770; Vegas 13 Trial, Build 373
System: Windows 7-64-bit; i7-920, 2.66, 8MB, Processor; 12GB RAM;
Video Card: ATI Radeon HD5800 series
Footage: 1080p - MOV; MXF and AVI (from Canon 60D; 5D Mark II, XF305 and some footage provided by the client--unknown amera)
I have all the latest video card drivers, system updates, etc.
I have, also, tested this on my day-job system. Unfortunately, it too is a similar system running Windows 7-64-bit; Intel i5, 8GB RAM; and an ATI Radeon HD???? series video card.
My Plea and Rant:
Although I have edited in countless NLE applications, I have been a loyal--almost evangelical--user of Vegas since Vegas 3.0 (circa 1999/2000). Everywhere I landed, either as a freelancer or a contract employee, I was able to show my supervisors what Vegas could do. As a result I have convinced a couple faith-based organizations, a state agency, a Fortune 100 corporation and a handful of design firms/agencies to switch to or use Vegas. And now, as an Associate Professor at a University, I persuaded our department chair (who has since personally purchased Vegas) to include Vegas in our curriculum. So, for the past six years I've used Vegas to teach editing fundamentals (juxtaposition, pacing, parallel action, etc.) with great results. Most students who struggle with other apps pick up Vegas really quickly, with many students purchasing their own copy of Vegas so they can edit at home rather than using our labs. I would not be surprised if some of them are on this forum.
That said, I cannot continue to use or upgrade, let alone recommend, Vegas or any other SONY Creative Software product if this issue is not addressed. This is not a threat or vitriol. It's a fact. Remember that thread I mentioned at the top of this thread... because I could not get an answer from this forum or a response via CSS Web in a timely manner, I lost a freelance client. I lost money--a lot of money. As for our department? My chair is asking me what software I want to teach in the Fall. I don't know what to tell him. The learning curve for Vegas is weeks compared to months with Premiere or AVID (and I'm an AVID Certified Instructor). My problem is I cannot afford for the software NOT to work. It would tear away at my credibility as an instructor and the integrity of our department.
As I said above, I start posting a project with a new freelance client this week and I have to give my chair an answer by Wednesday morning. So, unless someone can shed some light on this issue, I and my department will be done with Vegas. It would be a sad day for me if this happens. So, if you cannot help, please send this to whomever can help or give some legitimate explanation.
Desperately yours,
David