Free trial won't install

RoseM wrote on 12/12/2020, 6:20 PM

I've been trying all day to install the fre trial "platinum" version for the software but when I'm actuall doing the installing process it starts but in less than 30 seconds it stops by itself and never advances installing it. I've tried disabling windows defender and still doesn't want to install. I've also contacted microsoft support and they did remote check of my laptop and they also don't understand why it won't install and suggested I contacted the developer.

Comments

EricLNZ wrote on 12/12/2020, 6:47 PM

Please clarify. Does it not complete the download, or complete the download and then not install?

RoseM wrote on 12/12/2020, 7:04 PM

I'm stuck on the part where it has the list of all the components and it says "Please wait until all the install components are completely downloaded" (sorry if it's not the exact translation, i'm downloading it in spanish, and it just won't go farther then that step

EricLNZ wrote on 12/12/2020, 9:42 PM

Are you using Chrome as your browser? If so try another browser as there have been posts about Chrome not downloading.

RoseM wrote on 12/12/2020, 9:54 PM

Yes, I've tried using Chrome and it won't do it and then i deleted the original file, and tried doing it with microsoft edge and the same thing happened